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Added 7 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 7 mins ago
SZ
Litigation Paralegal
Spetter Zeitz Klaiman PC
Toronto, ON
- Full-time
Firm Description Spetter Zeitz Klaiman PC is a Toronto-based law firm with 50 years of experience providing legal support in banking, restructuring, bankruptcy and insolvency and commercial…
Added 7 mins ago
U
Treatment Plant Assistant Operator or Operator
Unitywater
Sunshine Coast, BC
- Contract
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Added 7 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
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Bolton, ON
- Full-time
Investigate and perform root cause analysis on non-conformance and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 8 mins ago
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Cambridge, ON
Provides administrative support (e.g., filing, copying, minutes, agendas) and coordinates meetings (rooms, catering, supplies, equipment) for the divisional management team. Orders office…
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Administrative Secretary
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Provide efficient and confidential administrative support to the Regional Translation Office and the Communications, Brand and Public Affairs team, while ensuring the day-to-day operations…
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Administrative Secretary
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Added 23 mins ago
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At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are…
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Added 23 mins ago
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Added 37 mins ago
ML
Casual Team Member - online
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- Full-time
We are looking for reliable and motivated individuals to join our team to support the production of high-quality food products.
Added 37 mins ago
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Casual Team Member - online
Maple Leaf Foods Inc
London, ON
- Full-time
We are looking for reliable and motivated individuals to join our team to support the production of high-quality food products.
Added 37 mins ago
S
Engineer, Distribution Asset Standards & Testing
SaskPower
SK · Saskatchewan, Canada
- Full-time
…tasks, methodologies, and practices for the corporation. As a member of SaskPower’s management team, this position is responsible for assisting with and/or preparing technical studies,…
Added 37 mins ago
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Part Time Bridal Sales
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Winnipeg, MB
- $16 to $22.32 CAD / hour
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Actively support the store team to achieve sales, service and operational goals.
Added 37 mins ago
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Shipping and Receiving Clerk - Night Shift Sunday - Wednesday
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- Full-time
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Added 37 mins ago
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The Consultant Pharmacist is an extended member of the multidisciplinary healthcare team supporting appropriate medication use to residents in long-term care homes and retirement homes. The…
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Part Time Bridal Sales
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Added 37 mins ago
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Part Time Bridal Sales
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Actively support the store team to achieve sales, service and operational goals.
Added 37 mins ago
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Cook
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Bedford, NS
- Part-time
Executes departmental policies, procedures and guidelines as a member of the divisional Food Services Team
Added 38 mins ago
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Registered Nurse (Full-Time) - MH 5J Medicine
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ON · ON, Canada
- Full-time
…CVH & MH and is staffed by large interprofessional teams who support the care of complex medicine patients within the Mississauga-Halton LHIN. Our in-patient units offer first-rate care in…
Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Staff Software Architect - Ground Control Software
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- Full-time
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Added 1 hour ago
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Sales Associate
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…and provide an exceptional level of service to customers and member artists alike. The nature of Circle Craft’s operations requires flexibility on the part of the employee and duties may…

Fire & Flower Inc.

Retail Experience Lead

Weyburn, SK, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high standards of customer service, product presentation, and compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Negotiation
Objection handling
Time management
Data entry
Communication skills
Security alarm systems
Sales software
Team leadership
Compliance
Training
Inventory presentation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Staff supervision
Compliance
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Data entry
Time management
Product knowledge
Retail sales principles
Leadership
Provincial Cannabis Certification

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