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Added 28 mins ago
CC
Bilingual Technical Pre-Sales Consultant-Hybrid
Canon Canada
Quebec, QC
- $71,300 to $82,000 CAD / year
- Full-time
…organization, responsible for aligning Canon’s hardware and software portfolio with complex customer business requirements. The role centers on conducting deep-dive discovery and needs…
Added 28 mins ago
BG
Assistant General Manager - Civil Designs
Bondada Group
Burlington, ON
- Full-time
The Assistant General Manager – Civil Design will lead the Civil & Structural Design function for utility-scale Solar PV projects or BESS. The position requires a senior engineering…
Added 28 mins ago
C
Specialist Product Management-CA
CN
Quebec, QC
- Full-time
…Technology stakeholders to operationalize them for initial development and continuous evolution. Managing the product through its entire lifecycle, the incumbent champion's the CN Business…
Added 28 mins ago
DI
Senior iOS Developer
Dawn InfoTek
Toronto, ON
- Contract
We are currently seeking a highly skilled Senior iOS Developer / iOS Development Lead to join our dynamic team and support one of our major banking clients.
Added 28 mins ago
U
Growth & Marketing Lead
Ultrassure
Toronto, ON
- Full-time
We are a small, focused team in downtown Toronto. We ship every day, work closely with our customers and care about building useful software.
Added 28 mins ago
U
Directeur principal, Ingénierie logicielle – WFM / Sr Dir. Software Development - WFM
UKG
Montreal, QC
- Full-time
Added 28 mins ago
B
Senior Databricks Data Platform Engineer
Brillio
Canada
- Contract
Own the architecture, configuration, and lifecycle of client's Databricks environments across development, test, and production, including workspaces, account-level settings, networking,…
Added 28 mins ago
J
DevOps Technical Lead / Architect - Azure & Terraform
Jobgether
Canada
- $150,000 to $165,000 CAD / year
- Full-time
…and deliver long-term improvements while supporting ongoing development and operational needs. A key part of the role will be evolving CI/CD practices, infrastructure as code, and release…
Added 28 mins ago
J
Civil Engineer - Design and Project Management
JobsMedia.io
Montreal, QC
- Full-time
…of earth? Reporting to the department head, you will act as lead designer and project manager. You will manage urban infrastructure projects from start to finish: needs assessment,…
Added 28 mins ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
We are seeking a Senior Technical Consultant / Software Engineer III (Team Lead) to lead the technical delivery of complex enterprise SaaS implementations within the banking and financial…
Added 28 mins ago
1
Product Builder / Senior Product Engineer - AI Products
15Rock
Toronto, ON
- Full-time
The Product Builder owns a product problem from the first client conversation to working software in the client's hands. You find the problem worth solving, decide what to build, and build…
Added 28 mins ago
RS
VRF & Ductless Technical Support Representative
Refrigerative Supply Limited
Abbotsford, BC · Burnaby, BC · Coquitlam, BC · Langley (District), BC · Vancouver, BC · Langley, BC
- Full-time
…Additionally, you will collaborate with the technical support lead/trainer for ongoing training and skill…
Added 43 mins ago
O
Vehicle Inspection Specialist
OPENLANE
Brampton, ON
- Contract
…Operations Manager and accountable to the Vehicle Inspection Team Lead, the VIS is responsible for completing inspections using our established processes, including off site inspections for…
Added 44 mins ago
Director Technology Transformation Stores
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS · Mississauga, ON
Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Director Technology Transformation…
Added 1 hour ago
DA
Technology Support Technician
Downingtown Area School District
NB · Chiasson Office, NB
- Full-time
As a key member of the Systems & Support team, this position is responsible for working with students and school district staff to deliver customer support services including installation,…
Added 1 hour ago
CH
Facilities Maintenance Technician - Bugaboos
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
An opportunity to grow and learn in a work environment that promotes feedback and development.
Added 1 hour ago
D
Account Executive, Mobility & Immigration, Enterprise | North America
Deel
Canada
- Full-time
…Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and…
Added 1 hour ago
SA
Production Area Team Lead
STELIA Aerospace North America
Lunenburg, NS
- Full-time
The Production Area Team Lead orchestrates the daily production activities within their designated area to meet established deadlines and quality standards. This role is pivotal in…
Added 1 hour ago
S
Admin Asst (System Dev & Support)
SaskTel
Regina, SK
- Full-time
At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're…
Added 1 hour ago
SP
Director, Philanthropy
Surrey Place
Toronto, ON
- $143,300 to $162,300 CAD / year
- Full-time
The Director, Philanthropy will also be responsible for leading the full lifecycle of major and planned gifts and will lead the development and execution of the annual giving strategy to…
Added 1 hour ago
BI
Broadcast Manager - Dead by Daylight | Gestionnaire des diffusions - Dead By Daylight
Behaviour Interactive
Montreal, QC
- Full-time
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting…
Added 1 hour ago
OG
Vice President of Operations / Chief Operating Officer - Canada, GreyOwl
Onni Group of Companies
Vancouver, BC
- Full-time
GreyOwl is seeking a Vice President, Operations or COO for its Canadian operations to take overall leadership of the company’s day-to-day operations and help lead its next stage of growth.
Added 1 hour ago
ML
Project Controls Manager
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
We’re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico and do business in Asia.
Added 1 hour ago
C
Specialist Product Management-CA
CN
Quebec, QC
- Full-time
…Technology stakeholders to operationalize them for initial development and continuous evolution. Managing the product through its entire lifecycle, the incumbent champion's the CN Business…
Added 1 hour ago
AS
Commercial & Residential Sales Representative (Construction / Design Industry)
Artivo Shades
Toronto, ON
- Full-time
We are seeking a motivated and results-driven Commercial & Residential Sales Representative to join our growing team in the outdoor living, home improvement and construction industry. This…

Fire & Flower Inc.

Retail Experience Lead

Weyburn, SK, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high standards of customer service, product presentation, and compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Negotiation
Objection handling
Time management
Data entry
Communication skills
Security alarm systems
Sales software
Team leadership
Compliance
Training
Inventory presentation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Staff supervision
Compliance
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Data entry
Time management
Product knowledge
Retail sales principles
Leadership
Provincial Cannabis Certification

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