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Added 3 mins ago
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Occupational Therapist - Occupational Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Full-time
This position will report to the Manager, Professional Practitioner.
Added 3 mins ago
UH
Registered Practical Nurse
University Health Network
Toronto, ON
- Full-time
Current Basic Cardiac Life Support (B.C.L.S.) certification.
Added 3 mins ago
UH
Registered Practical Nurse
University Health Network
Toronto, ON
- Full-time
Current Basic Cardiac Life Support (B.C.L.S.) certification.
Added 3 mins ago
UH
Registered Practical Nurse
University Health Network
Toronto, ON
- Part-time
Current Basic Cardiac Life Support (B.C.L.S.) certification.
Added 3 mins ago
UH
Personal Support Worker - Home Hemodialysis
University Health Network
Toronto, ON
- Full-time
…dialysis treatment. Additionally, the Home Hemodialysis PSW will support other duties as needed, including general patient care tasks and other responsibilities as…
Added 3 mins ago
UH
Clinical Study and Regulatory Assistant
University Health Network
Toronto, ON
- Full-time
Working under the direction of the Clinical research Manager, the Clinical Study and Regulatory Assistant (CSRA), will facilitate the operational management of non-patient facing activities…
Added 3 mins ago
Senior Lead, Utilities & Energy Management
City of Mississauga
Mississauga, ON
Supervise staff including support the Manager with the development of PMP agreements and evaluation of work performance.
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Senior Relationship Manager, Commercial Financial Services
RBC
Brossard, QC · Montreal, QC
- Full-time
Champion digital enablement by becoming an advocate of the RBC mobile application, promoting regular usage through educating and guiding clients on how to use it
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Relationship Manager Commercial Financial Services
RBC
Blainville, QC · Montreal, QC
- Full-time
As our Relationship Manager, Commercial Financial Services Trainee, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based…
Added 3 mins ago
PC
Financial Solutions Specialist
PenFinancial Credit Union
Welland, ON
- Full-time
…and/or make recommendations for approvals and/or declines to manager. Identify opportunities to promote other member services to support member success. As appropriate, provide…
Added 3 mins ago
Machine Operator
Giesecke+Devrient
Dorval, QC
…hazards, incidents and concerns to the immediate supervisor/manager. Management will ensure employees are provided with job-specific Environmental, Health & Safety information and training…
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Clinical Trial Manager – Cardiovascular Medical Device
MiRus®
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
♦ Assist Study Manager with safety monitoring including preparing supporting documentation for CEC and/or DSMB, meetings, agenda, data review, presentations, and updating relevant trackers…
Added 3 mins ago
SR
Analyst, FP& A & Continuous Improvement (12 month Contract position)
SmartCentres REIT
Vaughan, ON
- Contract
Reports To: Senior Manager, FP&A & Transformation
Added 3 mins ago
MD
Medicaid Provider Investigations Manager – Community-Based /Human Services Manager 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Medicaid Provider Investigations Manager – Community-Based
Added 3 mins ago
TD
Accounting Manager
The Dufresne Group
Winnipeg, MB
- Full-time
Maintain effective accounting processes, controls, and documentation, and support the consistent application of accounting policies.
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Business Project Manager
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
Support the consistent and proportionate application of approved SPMO standards.
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Game Day Operator (Vancouver)
Brodie Rec League
Burnaby, BC · Richmond, BC · Vancouver, BC
- $18.25 CAD / hour
- Part-time
Your League Manager hires, schedules and develops you, and your Game Day Lead trains you and leads you on the floor. Run a court to the Brodie Standard and this role is a path into floor…
Added 3 mins ago
Senior Account Executive, Public Sector Professional Services
Amazon
Ottawa, ON
…seeking a senior and dynamic Professional Services Account Manager for Canada Federal Government. You will be responsible for supporting new and existing clients in transformation projects…
Added 3 mins ago
MD
z/OS Systems Programmer - ITS3 or ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Division/Unit: Office of Enterprise Tech / Mainframe Systems Support
Added 3 mins ago
TB
Office Administrator
Trenval Business Development Corporation
Belleville, ON
- Full-time
…entry, records collection, filing and routine administrative support across all of Trenval’s integrated Community Futures and Small Business Centre…
Added 3 mins ago
MD
Legal Operations Director - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Manager Senior
Added 3 mins ago
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Manager (CFO)
Baker Tilly Canada
Calgary, AB
- Full-time
We are currently seeking an experienced, motivated and client-driven individual to join our CFO team as a Manager, to assist us in providing service excellence, ensuring all aspects of our…
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Machine Learning Project Manager
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
- Full-time
…problems and challenges? If so, then join us as an ML Project Manager to have a real impact in businesses in Alberta and beyond by helping them adopt and implement AI and ML…
Added 18 mins ago
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Associate Software Engineer
TD
London, ON · Toronto, ON
- Full-time
Participate in identifying and recommending development / testing solutions / tools in support of project / application objectives
Added 18 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
Escalate team member issues to direct manager.

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

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Job details

Apply by: Nov 16, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory presentation
Compliance
Security alarm systems
Sales software
Data entry
Time management
Communication
Training
Troubleshooting

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Training
Onboarding
Data Entry
Time Management
Retail Operations
Product Knowledge
Sales Strategies
Leadership
Team Motivation
Provincial Cannabis Certification

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