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Added 11 mins ago
T
ERP Business Analyst Dynamics 365 F&O
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
…transformation. We’ve just rolled out Microsoft Dynamics 365 Finance & Operations, and we need a sharp, curious Business Analyst to help us get the most out of it. You’ll sit at the…
Added 11 mins ago
Senior Lead, Utilities & Energy Management
City of Mississauga
Mississauga, ON
The successful candidate will report to the Manager Energy Management and will be responsible to effectively plan and lead a team of professionals in the management of BAS and renewable…
Added 11 mins ago
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Fairmont Gold Supervisor - Luxury Front Desk (Full Time)
AccorHotel
Edmonton, AB
- $42,500 to $63,800 CAD / year
- Full-time
Reporting to the Manager of Front Office your essential job functions include, but are not limited to:
Added 11 mins ago
EM
Management Trainee
Enterprise Mobility
New Minas, NS
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 11 mins ago
CV
Security Supervisor - Government House
Commissionaires Victoria, the Islands & Yukon
Victoria, BC
- Full-time
Reporting and where possible, correcting any safety/security problems relating to personnel, equipment or building deficiencies affecting operations.
Added 11 mins ago
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Medicaid Provider Investigations Manager – Community-Based /Human Services Manager 2
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- Full-time
Working Title: Medicaid Provider Investigations Manager – Community-Based
Added 11 mins ago
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MGR Fitness & Training
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Calgary, AB
- Full-time
Role: The Manager of Fitness & Training is responsible for the operations and staff of the Fitness Centre, Group Fitness. Personal Training and Registered Programs.
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Respiratory Therapist (RT)
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Game Day Operator (Vancouver)
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- $18.25 CAD / hour
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Added 11 mins ago
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Intermediate Project Manager
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z/OS Systems Programmer - ITS3 or ITS4
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Saint-Paul, NB · St.-Paul, NB
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Experience administering Work Load Manager (WLM) on¿z/OS¿including the tuning and optimization of workloads.
Added 11 mins ago
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Events Manager
Indigo
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
The Manager, Events leads the day-to-day execution of Indigo’s events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and…
Added 11 mins ago
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Maintenance Assistant
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ON · Ontario, Canada
- Full-time
…organization of site. Utility Janitors work with the Lodge Manager and Maintenance Lead to follow the company standards for safety, quality, and site…
Added 11 mins ago
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Senior Manager, Enterprise Systems & Transformation
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- Full-time
Working closely with Global IT leadership, business stakeholders, platform leads, Finance, HR, Operations and third-party implementation partners, the Senior Manager will translate…
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Legal Operations Director - State Prog Admin Manager Sr
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Manager Senior
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Food Service Supervisor
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Caron, QC · Val Caron, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 26 mins ago
T
Personal Banking Associate- Mandarin and/or Cantonese Language Skills are Considered an Asset
TD
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- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 26 mins ago
T
Personal Banking Associate- Mandarin and/or Cantonese Language Skills are Considered an Asset
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 26 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 26 mins ago
Retail Assistant Store Manager
Fire & Flower Inc.
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The Retail Assistant Store Manager, under the direction of the Retail Store Manager, is primarily responsible for the daily business operations of the store including training and…
Added 26 mins ago
Management and Sales Trainee
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…will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week…
Added 26 mins ago
Management and Sales Trainee
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…will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week…
Added 26 mins ago
Lead, Security Architect
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Reporting to the Manager, Security Architecture, the Lead, Security Architect is responsible for driving consistent security strategy and contributing to the technology vision through…
Added 26 mins ago
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ERP Business Analyst Dynamics 365 F&0
Techo-Bloc
Longueuil, QC
- Full-time
…transformation. We’ve just rolled out Microsoft Dynamics 365 Finance & Operations, and we need a sharp, curious Business Analyst to help us get the most out of it. You’ll sit at the…
Added 26 mins ago
Field Service Technician - Heavy Equipment & Fire Suppression
Levitt-Safety
Rocanville, SK
Levitt-Safety is hiring a Field Service Technician to support operations at the Rocanville Potash Mine.

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

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Job details

Apply by: Nov 16, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory presentation
Compliance
Security alarm systems
Sales software
Data entry
Time management
Communication
Training
Troubleshooting

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Training
Onboarding
Data Entry
Time Management
Retail Operations
Product Knowledge
Sales Strategies
Leadership
Team Motivation
Provincial Cannabis Certification

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