Find work in Canada.

618,002 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Customer Experience Lead; St. Vital Centre, Winnipeg
Laura Canada
Winnipeg, MB
Added 2 mins ago
Lead Alterations Specialist
David's Bridal
Woodbridge, ON
Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for…
Added 2 mins ago
D
Senior Advisor, Actuarial analysis and statistics
Desjardins
Levis, QC · Montreal, QC
- Full-time
…opportunities for the organization’s actuarial initiatives. You lead and influence development projects and complex, highly innovative strategic initiatives involving multiple sectors. You…
Added 2 mins ago
C
Westhills Assistant Manager
Cineplex
Calgary, AB · CPX Westhills Cinemas
- Part-time
Cineplex offers excellent opportunities for growth, this position can often lead to a more senior theatre management role (i.e.: Full-Time Theatre Manager, Sr. Theatre Manager or General…
Added 2 mins ago
HET Journeyperson
Sunshine Village Corporation
Banff, AB
Lead/assist in all maintenance duties while always maintaining and contributing to a safe and efficient work site e.g., operating equipment, inspections, troubleshooting, disassembly,…
Added 2 mins ago
Building Maintenance - Journeyman Plumber/Gas fitter
Sunshine Village Corporation
Banff, AB
Lead/assist/respond to all plumbing/gas related needs to all sites (buildings, lifts and the transportation center in Banff) including inspections, maintenance, testing, installation,…
Added 2 mins ago
FOH Management - Service Supervisor
Northland Properties
Calgary, AB
…excellence in every detail. Key Responsibilities • Actively lead shifts, in support of senior leadership team members while helping to manage budgetary goals • Ensure complete guest…
Added 2 mins ago
Sr. Account Manager - West
United Services Group
Kelowna, BC · Vancouver, BC · BC
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Added 2 mins ago
K
Senior Consultant, Financial Services-Insurance & Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
Support or lead client workstreams across strategy, operations, transformation, and implementation.
Added 3 mins ago
LH
PSCM-Psychometrist
Lifemark Health Group
Vancouver, BC
- $30 to $37 CAD / hour
- Part-time
We have grown to lead the biggest network of purpose-built multidisciplinary clinics across Canada, expanding to meet patient needs in mental health, massage therapy, occupational therapy,…
Added 3 mins ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Candiac, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 3 mins ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 3 mins ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 17 mins ago
FG
Service Automatic Door Tech. Foreman - Glazing - Ottawa
Flynn Group of Companies
Ottawa, ON
- Full-time
Lead/assist in other areas of our team responsibility including working with commercial glass, commercial doors and hardware, etc.
Added 17 mins ago
SI
Keyholder
SNDL Inc.
Ajax, ON · Pickering, ON · Toronto, ON · Value Buds Danforth & Main
- Part-time
Added 17 mins ago
M
Business Development Associate
Manulife
Montreal, QC
- Full-time
Lead events: From planning to execution, organize impactful advisor and industry events.
Added 17 mins ago
NI
Field Service Specialist (Nisku)- Completion Tools
NOV Inc.
Nisku, AB
- Full-time
Added 17 mins ago
SC
chef de quart - Store# 04072, TASCHEREAU & REGENT
Starbucks Coffee Company
Longueuil, QC
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 17 mins ago
S
Casual Adult Residence Support Worker - Richmond
Strive
Richmond, BC
- Part-time
Strive’s Mission is “To partner with individuals of diverse abilities to lead healthy, fulfilling lives by providing a foundation of support.”
Added 17 mins ago
S
Casual Specialized Child/Youth Support Worker - Abbotsford
Strive
Abbotsford, BC
- $29.22 CAD / hour
- Part-time
Strive's Mission is "To partner with individuals of diverse abilities to lead healthy, fulfilling lives by providing a foundation of support."
Added 32 mins ago
Local Beekeeping Partner | Winnipeg
Alveole Field Operations
Winnipeg, MB
Share the wonderful world of bees: Lead workshops and be an ambassador for pollinators and food systems, bringing your bees-for-brains expertise to an engaged city audience that's eager to…
Added 32 mins ago
A
Hearing Aid Specialist or Audiologist
Amplifon
Chilliwack, BC
- Full-time
…consultations. Reporting to the Senior Area Manager, you will lead sales of hearing aids and accessories while educating the community on the importance of hearing…
Added 32 mins ago
LA
Warehouse Worker - Contract (Day Shift)
Lordco Auto Parts
Port Coquitlam, BC
- From $18.85 CAD / hour
- Full-time
This contract role could lead to a permanent position for standout performers. If you prefer short-term gigs, no problem! You could have the opportunity to be added to our Callback List for…
Added 32 mins ago
LA
Warehouse Worker - Contract (Afternoon Shift)
Lordco Auto Parts
Port Coquitlam, BC
- From $20 CAD / hour
- Full-time
This contract role could lead to a permanent position for standout performers. If you prefer short-term gigs, no problem! You could have the opportunity to be added to our Callback List for…
Added 32 mins ago
Manager Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
…patients/residents/clients. This position is responsible to lead and ensure delivery of safe, effective and efficient health services. Inspires and leads health services staff across the…

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 16, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory presentation
Compliance
Security alarm systems
Sales software
Data entry
Time management
Communication
Training
Troubleshooting

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Training
Onboarding
Data Entry
Time Management
Retail Operations
Product Knowledge
Sales Strategies
Leadership
Team Motivation
Provincial Cannabis Certification

Report this job