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Added 14 mins ago
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Occupational Therapist - Occupational Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Full-time
…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
Added 14 mins ago
Senior Lead, Utilities & Energy Management
City of Mississauga
Mississauga, ON
The successful candidate will report to the Manager Energy Management and will be responsible to effectively plan and lead a team of professionals in the management of BAS and renewable…
Added 14 mins ago
R
Senior Relationship Manager, Commercial Financial Services
RBC
Brossard, QC · Montreal, QC
- Full-time
World-class sales and senior leadership training with countless development opportunities
Added 14 mins ago
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Relationship Manager Commercial Financial Services
RBC
Blainville, QC · Montreal, QC
- Full-time
As our Relationship Manager, Commercial Financial Services Trainee, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based…
Added 14 mins ago
RK
Manager, Software Engineering
Rakuten Kobo Inc.
Toronto, ON · Kobo-ON-John Street
- $144,812 to $194,812 CAD / year
- Full-time
…outcomes for Kobo and our customers. As an experienced Engineering Manager, you’ll have the exciting opportunity to guide a dynamic team responsible for some of the software underlying our…
Added 14 mins ago
A
Fairmont Gold Supervisor - Luxury Front Desk (Full Time)
AccorHotel
Edmonton, AB
- $42,500 to $63,800 CAD / year
- Full-time
Reporting to the Manager of Front Office your essential job functions include, but are not limited to:
Added 14 mins ago
EM
Management Trainee
Enterprise Mobility
New Minas, NS
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 14 mins ago
CV
Security Supervisor - Government House
Commissionaires Victoria, the Islands & Yukon
Victoria, BC
- Full-time
We invest in our people through competitive compensation, training and development opportunities, comprehensive benefits, employee recognition programs, and opportunities for career growth.
Added 14 mins ago
FI
Territory Sales Manager
Formations Inc.
Winnipeg, MB
- Full-time
Role Description The Territory Sales Manager is a full-time, on-site role based in Winnipeg, MB, responsible for driving sales growth and managing customer relationships within an assigned…
Added 14 mins ago
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Clinical Trial Manager – Cardiovascular Medical Device
MiRus®
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…focus on adherence to critical timelines, high-caliber document development and quality data collection. The applicant should possess strong critical thinking skills and the ability to…
Added 14 mins ago
SR
Analyst, FP& A & Continuous Improvement (12 month Contract position)
SmartCentres REIT
Vaughan, ON
- Contract
Reports To: Senior Manager, FP&A & Transformation
Added 14 mins ago
JS
Senior Account Manager - National Programs
JD Sign Group
Cambridge, ON
- Full-time
As you demonstrate results, development discussions with the president will focus on readiness for Senior Account Manager or future sales-leadership responsibilities.
Added 14 mins ago
MD
Medicaid Provider Investigations Manager – Community-Based /Human Services Manager 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Medicaid Provider Investigations Manager – Community-Based
Added 14 mins ago
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Senior Program Manager
BGIS
Toronto, ON
- Full-time
The Sr.Program Manager is responsible for planning, developing, delivering, and reporting on the program and all the projects within the program rollout through the full program life cycle.…
Added 14 mins ago
TD
Accounting Manager
The Dufresne Group
Winnipeg, MB
- Full-time
The Dufresne Group is looking for an Accounting Manager within our Home Office located at 147 Commerce Drive in Winnipeg, MB.
Added 14 mins ago
SC
Senior Accountant (Steinbach)
Steinbach Credit Union
Steinbach, MB
- Full-time
As a Senior Accountant, you’ll be a trusted member of our Finance team, reporting to the Manager, Accounting. You’ll own full-cycle accounting operations and play a hands-on role in…
Added 14 mins ago
MC
MGR Fitness & Training
MNP Community & Sport Centre
Calgary, AB
- Full-time
Role: The Manager of Fitness & Training is responsible for the operations and staff of the Fitness Centre, Group Fitness. Personal Training and Registered Programs.
Added 14 mins ago
VC
Respiratory Therapist (RT)
Vancouver Coastal Health
North Vancouver, BC
- $40.19 to $50.2 CAD / hour
- Temporary
The LGH Respiratory Therapy leadership team consists of an Operations Manager, Professional Practice Lead, RT Educator, and Charge RTs to ensure support as you transition to become part of…
Added 14 mins ago
OS
Business Project Manager
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
…also contributes to national and global securities regulation…
Added 14 mins ago
Senior Account Executive, Public Sector Professional Services
Amazon
Ottawa, ON
…seeking a senior and dynamic Professional Services Account Manager for Canada Federal Government. You will be responsible for supporting new and existing clients in transformation projects…
Added 14 mins ago
QW
Delivery Lead
Quantum World Technologies Inc.
Toronto, ON
- Contract
Senior Project Manager will own the end-to-end delivery of complex software projects, ensuring implementation is on-time, within budget, and of high quality.
Added 14 mins ago
MD
z/OS Systems Programmer - ITS3 or ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…by providing benefits, support resources, and training and development…
Added 14 mins ago
I
Events Manager
Indigo
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
The Manager, Events leads the day-to-day execution of Indigo’s events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and…
Added 14 mins ago
AS
HR Manager
AgileGrid Solutions
Canada
- Full-time
The Human Resources Director will lead the development and execution of organization-wide HR strategies, policies, and services for OMAC Martial Arts’ multi-franchise network. This role…
Added 14 mins ago
FC
Project Engineer
FCC Construcción
Toronto, ON
- Full-time
…through mentorship, meaningful work experiences, and career development…

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 16, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory presentation
Compliance
Security alarm systems
Sales software
Data entry
Time management
Communication
Training
Troubleshooting

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Training
Onboarding
Data Entry
Time Management
Retail Operations
Product Knowledge
Sales Strategies
Leadership
Team Motivation
Provincial Cannabis Certification

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