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Added 4 mins ago
CO
Inventory Services and Control Manager
City of Iqaluit
Iqaluit, NU
- Full-time
The City of Iqaluit is seeking an experienced Inventory Services & Control Manager to lead procurement, contracting, inventory control, warehouse operations, shipping and receiving, and…
Added 4 mins ago
TP
Receptionist / Office Assistant
Trimark People Solutions
Alert Bay, BC
- Part-time
Arrange staff meetings with the direction of the ECD Manager
Added 4 mins ago
LA
Legal Aid Worker
Legal Aid Ontario
Toronto, ON
- Contract
…Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the…
Added 4 mins ago
CW
Territory Sales Manager - Southern Alberta
Collective Waste Solutions
Lethbridge, AB
- Full-time
We're looking for a motivated, outgoing, and results-driven Territory Sales Manager to help expand our business throughout Southern Alberta.
Added 4 mins ago
TS
Residential Support Worker-Casual
The Salvation Army in Canada
Moncton, NB
- Part-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 4 mins ago
TP
Housing Maintenance Worker
Trimark People Solutions
Alert Bay, BC
- Full-time
Salary: $45,879 - $53,368 per year, commensurate with experience Reports to: Housing Manager
Added 4 mins ago
NS
Project Leader - Cape Breton Redevelopment Project
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- $45.75 to $56.04 CAD / hour
- Temporary
Project Manager with 5-7 years of experience in a Building Infrastructure or Health Care Environment
Added 4 mins ago
BG
Foreman Service
Brandt Group of Companies
Nisku, AB
- Full-time
…also responsible for making recommendations to the Service Manager regarding technician skills, performance, and training…
Added 4 mins ago
TH
Head Cashier Full-Time - 7064 Westend
The Home Depot Canada
AB · Edmonton, AB
- Full-time
Added 4 mins ago
LA
Legal Aid Worker
Legal Aid Ontario
Toronto, ON
- Contract
…Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the…
Added 4 mins ago
O
Manager, Facilities
OpenText
Waterloo, ON
- Full-time
The Manager, Facilities Management is the senior site leader responsible for the safe, reliable, compliant, and cost-effective operation of OpenText’s Waterloo real estate portfolio,…
Added 4 mins ago
IC
Manager, Talent Development- EN
IAMGOLD Corporation
Toronto, ON
- Full-time
Help shape how talent grows across IAMGOLD. As Manager, Talent Development, you will design and evolve global programs that strengthen leadership capability, support operational…
Added 4 mins ago
CG
Assistant General Manager
Compass Group Canada
Mississauga, ON
- Full-time
The Assistant General Manager is responsible for supporting the General Manager in all aspects of daily operating, including but not limited to: scheduling, recruitment, performance…
Added 4 mins ago
TS
Maintenance Specialist
The Salvation Army in Canada
Newmarket, ON
- Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 4 mins ago
GF
Generalist, Human Resources
Gordon Food Service - Canada
Milton, ON
- Full-time
…to work process, serves as point of contact with employee, manager and Shared…
Added 4 mins ago
TS
Store Associate
The Salvation Army in Canada
Richmond, BC
- Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 4 mins ago
FG
Senior Accountant
Freybe Gourmet Foods Ltd.
Langley (District), BC · Langley, BC
- $75,000 to $80,000 CAD / year
- Full-time
…tradition, and great food. Behind our products is a talented team of people who bring that commitment to life every…
Added 4 mins ago
TS
Store Associate
The Salvation Army in Canada
Richmond, BC
- Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 4 mins ago
PI
Mechanic Class A 506
Purolator Inc.
Winnipeg, MB
- Full-time
…the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for…
Added 4 mins ago
YI
Quality Assurance Supervisor
Young Innovations
Brantford, ON
- Other
…hiring a Quality Assurance Supervisor. Reporting to the Quality Manager, this is a hands-on leadership role with accountability for the day-to-day health of the QMS, including…
Added 4 mins ago
Vice President of Operations
Northern911
Sudbury, ON
…they hear is one of ours. As VP, Operations, you will lead the people behind that voice: about 150 public safety telecommunicators, monitoring agents, and customer support specialists…
Added 4 mins ago
K
Senior Joint Venture Representative
Keyera
Calgary, AB
- Full-time
At Keyera, people are at the heart of how we do business. You’ll join a collaborative, values-driven workplace where people care about one another, meaningful work matters and you have…
Added 4 mins ago
Server - Temp-PT
Optima Living
Edmonton, AB
Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging…
Added 4 mins ago
OL
Server - Part Time
Optima Living
Edmonton, AB
- Part-time
Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging…
Added 4 mins ago
Deli - Manager Deli 6 MO Contract
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 16, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory presentation
Compliance
Security alarm systems
Sales software
Data entry
Time management
Communication
Training
Troubleshooting

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Training
Onboarding
Data Entry
Time Management
Retail Operations
Product Knowledge
Sales Strategies
Leadership
Team Motivation
Provincial Cannabis Certification

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