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Added 11 mins ago
TS
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
Brockville, ON
- Full-time
Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 11 mins ago
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Manager, Customer Experience & Transformation
BMO
Toronto, ON · BMOPLACE
- Full-time
…Processes may relate to, but are not limited to, fulfillment, operations, servicing and…
Added 11 mins ago
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National Director, Wills and POA
BMO
Toronto, ON · FCP
- Full-time
Partners with Legal, Compliance, Risk, Operations, and Trust leadership teams to ensure adherence to regulatory requirements, trust company standards, and fiduciary obligations.
Added 11 mins ago
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Digital Product Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 11 mins ago
OC
Hardware Associate FT - (Langley)
Otter Co-op
Aldergrove, BC
- $18.25 to $21.15 CAD / hour
- Full-time
…since 1922. With over 103 years in business and over 600 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We…
Added 11 mins ago
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Cook Casual Regina Gardens Long-Term Care Residence-1
AgeCare
Hamilton, ON · Regina Gardens
- Part-time
Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Food Services…
Added 11 mins ago
JE
Electrician
Johnson Electric
Stratford, ON · Canada - PM Stratford (General)
- Full-time
As our next Licensed Electrician, you’ll be an integral member of the Maintenance team, supporting the maintenance, repair, troubleshooting, installation, and startup of production…
Added 11 mins ago
JE
Industrial Electrician
Johnson Electric
Mississauga, ON · Canada - FPS Mississauga (General)
- Full-time
As our next Electrician, you’ll be a key member of the Maintenance team, responsible for maintaining, troubleshooting, repairing, refurbishing, installing, and starting up production and…
Added 11 mins ago
IN
e-Emphasys ERP Techno-Functional Expert
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- Full-time
Experience as a core team member on at least 3 end-to-end e-Emphasys ERP implementation projects
Added 26 mins ago
Instructional Assistant, Casual
NorQuest College
Edmonton, AB
…through simulation facilitation, learner support, technical operations, and simulation resource development. This role supports the delivery of simulation-based learning experiences across…
Added 26 mins ago
Workplace Operations Lead (12 Month Contract)
Scotiabank
Toronto, ON
The Ecosystem Community Lead, Workplace Operations, supports an exceptional and productive workplace experience for employees, partners and visitors across assigned spaces in Canada. As a…
Added 26 mins ago
Senior Analyst, Client Onboarding, Global Banking & Markets (GWO)
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Toronto, ON
Be a key member of a dynamic and engaged team with strong leadership and focused personal and career development support
Added 26 mins ago
Program Resource Worker
Lookout Housing and Health Society
Vancouver, BC
Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergencies and supporting others through methods such as…
Added 26 mins ago
Assistant Public Trustee - Finance
Government of Alberta
AB
Reporting to the Public Trustee and serving as a member of the senior leadership team, you will provide strategic leadership and oversight for the organization’s financial, investment,…
Added 26 mins ago
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Project Manager III
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 27 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Vernon, BC
- $45,000 to $47,000 CAD / year
- Full-time
…their customers. Steritech Brand Standards is proud to be a member of the Rentokil Terminix family of companies in North…
Added 27 mins ago
RI
Food Safety and Compliance Specialist
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Duncan, BC
- $45,000 to $47,000 CAD / year
- Full-time
…their customers. Steritech Brand Standards is proud to be a member of the Rentokil Terminix family of companies in North…
Added 27 mins ago
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Specialist, Automation Systems
Ricoh
Canada
- Part-time
…Standard Operating Procedures. Work with the Partner Support team to proactively identify issues impacting Operations and address them during planned downtime windows. The overall job…
Added 27 mins ago
Director, Data Centre Commissioning
Bell
Calgary, AB
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…
Added 41 mins ago
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Senior Accountant (Steinbach)
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Steinbach, MB
- Full-time
As a Senior Accountant, you’ll be a trusted member of our Finance team, reporting to the Manager, Accounting. You’ll own full-cycle accounting operations and play a hands-on role in…
Added 41 mins ago
M
Director, Program Management
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…observation, and space exploration and infrastructure. The MDA Space team of more than 4,000+ space experts in Canada, the US and the UK has the knowledge and know-how to turn an audacious…
Added 41 mins ago
VC
Respiratory Therapist (RT)
Vancouver Coastal Health
North Vancouver, BC
- $40.19 to $50.2 CAD / hour
- Temporary
…or pathologies of the airway. Works independently and as a member of an interdisciplinary team. Enhances quality of life from the perspective of the client/family. Consults, confers and…
Added 42 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Duncan, BC
- $45,000 to $47,000 CAD / year
- Full-time
…their customers. Steritech Brand Standards is proud to be a member of the Rentokil Terminix family of companies in North…
Added 42 mins ago
FC
Project Engineer
FCC Construcción
Toronto, ON
- Full-time
At FCC Canada, you're more than an employee, you're a valued member of a team building infrastructure that connects communities and creates a lasting impact. We foster a collaborative…
Added 42 mins ago
KS
Field Research Associate
Kelly Science, Engineering, Technology & Telecom
Thorndale, ON
- $72 CAD / hour
- Full-time
Be part of a team making a meaningful impact in the agricultural industry.

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 16, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory presentation
Compliance
Security alarm systems
Sales software
Data entry
Time management
Communication
Training
Troubleshooting

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Training
Onboarding
Data Entry
Time Management
Retail Operations
Product Knowledge
Sales Strategies
Leadership
Team Motivation
Provincial Cannabis Certification

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