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Added 7 mins ago
WO
Occupational Therapist - Occupational Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Full-time
This position will report to the Manager, Professional Practitioner.
Added 7 mins ago
UH
Registered Practical Nurse
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 7 mins ago
UH
Registered Practical Nurse
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 7 mins ago
UH
Personal Support Worker - Home Hemodialysis
University Health Network
Toronto, ON
- Full-time
Status: Permanent Full-Time – Contingent upon Continued Funding
Added 7 mins ago
UH
Clinical Study and Regulatory Assistant
University Health Network
Toronto, ON
- Full-time
Working under the direction of the Clinical research Manager, the Clinical Study and Regulatory Assistant (CSRA), will facilitate the operational management of non-patient facing activities…
Added 7 mins ago
R
Senior Relationship Manager, Commercial Financial Services
RBC
Brossard, QC · Montreal, QC
- Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Added 7 mins ago
R
Relationship Manager Commercial Financial Services
RBC
Blainville, QC · Montreal, QC
- Full-time
As our Relationship Manager, Commercial Financial Services Trainee, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based…
Added 7 mins ago
RK
Manager, Software Engineering
Rakuten Kobo Inc.
Toronto, ON · Kobo-ON-John Street
- $144,812 to $194,812 CAD / year
- Full-time
…outcomes for Kobo and our customers. As an experienced Engineering Manager, you’ll have the exciting opportunity to guide a dynamic team responsible for some of the software underlying our…
Added 7 mins ago
A
Fairmont Gold Supervisor - Luxury Front Desk (Full Time)
AccorHotel
Edmonton, AB
- $42,500 to $63,800 CAD / year
- Full-time
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
Added 7 mins ago
EM
Management Trainee
Enterprise Mobility
New Minas, NS
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 7 mins ago
M
Clinical Trial Manager – Cardiovascular Medical Device
MiRus®
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
We offer competitive compensation, options, and full benefits.
Added 7 mins ago
JS
Senior Account Manager - National Programs
JD Sign Group
Cambridge, ON
- Full-time
JD Sign Group | Cambridge, Ontario | Full-time, in office
Added 7 mins ago
MD
Medicaid Provider Investigations Manager – Community-Based /Human Services Manager 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Medicaid Provider Investigations Manager – Community-Based
Added 7 mins ago
B
Senior Program Manager
BGIS
Toronto, ON
- Full-time
The Sr.Program Manager is responsible for planning, developing, delivering, and reporting on the program and all the projects within the program rollout through the full program life cycle.…
Added 8 mins ago
MD
z/OS Systems Programmer - ITS3 or ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Added 8 mins ago
EH
Customer Service - Sr. Inside Sales
E.B. Horsman & Son
Kamloops, BC
- Full-time
Located at 983 Camosun Crescent B, Kamloops, BC V2C 6G1, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.
Added 8 mins ago
TB
Office Administrator
Trenval Business Development Corporation
Belleville, ON
- Full-time
Full-time office-based work with routine computer and telephone use.
Added 8 mins ago
DG
Maintenance Assistant
Dexterra Group
ON · Ontario, Canada
- Full-time
…across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer…
Added 8 mins ago
DG
Maintenance Assistant
Dexterra Group
ON · Ontario, Canada
- Full-time
…across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer…
Added 8 mins ago
DG
Maintenance Assistant
Dexterra Group
ON · Ontario, Canada
- Full-time
…across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer…
Added 8 mins ago
DG
Maintenance Assistant
Dexterra Group
ON · Ontario, Canada
- Full-time
…across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer…
Added 8 mins ago
MD
Legal Operations Director - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Manager Senior
Added 22 mins ago
T
Associate Software Engineer
TD
London, ON · Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 22 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
Excellent organizational and time management skills.
Added 22 mins ago
Lead, Security Architect
Payments Canada
Ottawa, ON · Toronto, ON
Reporting to the Manager, Security Architecture, the Lead, Security Architect is responsible for driving consistent security strategy and contributing to the technology vision through…

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

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Job details

Apply by: Nov 16, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory presentation
Compliance
Security alarm systems
Sales software
Data entry
Time management
Communication
Training
Troubleshooting

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Training
Onboarding
Data Entry
Time Management
Retail Operations
Product Knowledge
Sales Strategies
Leadership
Team Motivation
Provincial Cannabis Certification

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