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Added 4 mins ago
Senior Software Engineer
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10+ years of software development experience supporting complex, customer-facing platforms.
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Lead SAP S/4HANA Solution Architect, Mining/Mineral Processing (Contract)
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We are seeking an experienced SAP S/4HANA Solution Architect to serve as the lead internal SAP resource for our organization. The role has dual responsibility for supporting and…
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Lead IT Infrastructure & Cloud Engineer - Mining/Mineral Processing
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Blue Moon Metals Inc. is a publicly traded metals and mining company advancing a global portfolio of mineral development and operating projects. As the company grows its corporate, project,…
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Lead Instrumentation Engineer
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The Lead Instrumentation Engineer provides high-quality instrumentation and control (I&C) engineering services across large, complex industrial projects in sectors such as energy, mining,…
Added 4 mins ago
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Intermediate Interior Designer | Corporate Workplace
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Lead client presentations from programming, layout and concept to design development.
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Rapid Scaling: Lead the aggressive expansion from 10 to 40+ remote reps, identifying and hiring internal Managers as the team grows.
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Intermediate Electrical Engineer
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Specialist, Automation Systems
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- Part-time
…Standard Operating Procedures. Work with the Partner Support team to proactively identify issues impacting Operations and address them during planned downtime windows. The overall job…
Added 19 mins ago
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Manager, Software Engineering
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Toronto, ON · Kobo-ON-John Street
- $144,812 to $194,812 CAD / year
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We are seeking a passionate individual to lead talented engineering teams in creating exceptional outcomes for Kobo and our customers. As an experienced Engineering Manager, you’ll have the…
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Senior Software Engineer, Analytics and Reporting Solutions ⭐
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Senior Program Manager
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Added 19 mins ago
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Software Engineering Architect
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Team Lead, Integration
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In this role, you will lead an Agile, multidisciplinary team including integration architects, analyst-developers, and functional analysts. You will oversee the design, development, and…
Added 19 mins ago
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This employer is a high-growth software company providing a comprehensive practice management platform for health and wellness clinics. They are seeking a dedicated professional to join…
Added 19 mins ago
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Delivery Lead
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Added 19 mins ago
MD
Legal Operations Director - State Prog Admin Manager Sr
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Added 19 mins ago
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Software Engineering Architect
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Dexterra is a services company, not a software engineering company, and that’s what makes this opportunity different. Technology supports a diverse and evolving business, with development…

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 16, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory presentation
Compliance
Security alarm systems
Sales software
Data entry
Time management
Communication
Training
Troubleshooting

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Training
Onboarding
Data Entry
Time Management
Retail Operations
Product Knowledge
Sales Strategies
Leadership
Team Motivation
Provincial Cannabis Certification

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