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Added 9 mins ago
TS
Project Coordinator
Third Space Properties
Vancouver, BC
- Full-time
Reporting to the Project Manager and working closely with the Site Superintendent, Assistant Superintendent, consultants, subcontractors, and project stakeholders, the Project Coordinator…
Added 9 mins ago
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Child Life Therapist Degree
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
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Added 9 mins ago
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Senior Analyst, PMO
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Toronto, ON
- Full-time
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Added 9 mins ago
Contract, Customer Energy Management Associate
Toronto Hydro
Toronto, ON
…Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services,…
Added 23 mins ago
M
Dual Pastry Chef
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- Full-time
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Added 23 mins ago
AW
Customer Service Experience Representative
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Full-time
- Remote
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is…
Added 23 mins ago
AW
Customer Service Experience Representative, Temporary
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Temporary
- Remote
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is…
Added 23 mins ago
AW
Customer Service Experience Representative, Temporary
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Temporary
- Remote
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is…
Added 23 mins ago
AW
Customer Service Experience Representative
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Full-time
- Remote
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is…
Added 23 mins ago
Unit Assistant - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 23 mins ago
Nursing Assistant - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Working as part of a multidisciplinary team under the supervision of the Manager Health Services or Nurse in Charge, the incumbent:
Added 23 mins ago
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Associate Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
…identify candidates whose skills match our needs. These tools support, but do not replace, human…
Added 23 mins ago
ST
Senior Operations Associate
SS&C Technologies
Toronto, ON
- Full-time
…please apply to this positions talent pool. Please note your application will be considered at the time when an active role is…
Added 23 mins ago
ST
Associate Manager, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Such other activities as you may be assigned by your immediate manager, or other SS&C manager or director
Added 23 mins ago
Costing Manager
PCL Construction
Edmonton, AB
As a Costing Manager for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you will apply practical project experience across PCL by helping teams establish effective cost structures,…
Added 23 mins ago
Senior Costing Manager
PCL Construction
Edmonton, AB
As a Senior Costing Manager for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll have the opportunity to turn field-tested judgment into scalable practices, coach project…
Added 24 mins ago
TS
Project Coordinator
Third Space Properties Inc.
Vancouver, BC · Greater Vancouver, BC
- Full-time
Reporting to the Project Manager and working closely with the Site Superintendent, Assistant Superintendent, consultants, subcontractors, and project stakeholders, the Project Coordinator…
Added 24 mins ago
BF
Senior Privacy & Records Analyst
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Vancouver, BC
- $90,069 to $140,235 CAD / year
- Full-time
We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we are committed to:
Added 24 mins ago
BP
Senior Information Systems Analyst
Bruce Power
ON · Ontario, Canada
- Full-time
Under the guidance of the Manager, provide a consulting service related to the computing (hardware and software) systems and information technology needs of the Branch. Define the problem…
Added 24 mins ago
GT
LOT ATTENDANT - UPTOWN SUPER LUXURY TEAM
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- Full-time
check vehicles for damage, if damaged, report damage to a manager
Added 24 mins ago
A
SOC 3 Lead Analyst
Altis
Toronto, ON
- $80,000 to $105,000 CAD / year
- Full-time
…role in protecting the systems and digital infrastructure that support millions of transactions. Reporting to the Leader, Security Incident Management, you’ll take ownership of complex…
Added 38 mins ago
SA
Enterprise Customer Success Manager
Schema App
Remote, Canada
- $78,000 to $85,000 CAD / year
- Full-time
- Remote
We are hiring an Enterprise Customer Success Manager to manage a mixed portfolio of mid-market and enterprise customers, with increased complexity, revenue responsibility, and stakeholder…
Added 38 mins ago
AP
Founding Product Manager
AMZ Prep
Remote, Canada
- Full-time
- Remote
…founding product role for an experienced, technical product manager who wants to own a meaningful part of the platform, work shoulder to shoulder with engineers and operators, and turn…
Added 38 mins ago
AW
Community Kitchen Coordinator - Sarah Ross House - Supportive Housing Program
Atira Women's Resource Society
Vancouver, BC
- Part-time
Reporting to the Program Manager, the Tenant Support Worker is responsible for the day-to-day work of supporting residents with a wide array of emotional and practical supports. Activities…
Added 38 mins ago
CH
Facilities Supervisor
CBRE HV
Fort McMurray, AB
- Full-time
If you require any adjustments or support in connection with your application or the recruitment process, please contact [email protected]. We are committed to ensuring that all candidates…

Fire & Flower Inc.

Retail Experience Lead

Kapuskasing, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory presentation
Compliance
Team leadership
Communication
Troubleshooting
Sales software
Data entry
Objection handling
Time management
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Data Entry
Training
Onboarding
Sales Strategies
Product Knowledge
Retail Operations
Leadership
Time Management

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