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Added 14 mins ago
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Automotive Detailer - Car Washer - Prince George Airport
Enterprise
Prince George, BC
- Full-time
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a Full-Time Automotive Detailer. This position pays $20.00 / hour and is located at 4141 AIRPORT ROAD…
Added 14 mins ago
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Responsable senior de projets numériques et IA / Senior Digital & AI Project Leader
Airbus Aircraft
Montreal, QC
- Full-time
Added 14 mins ago
FC
Operations Supervisor-1
FedEx Canada
Prince Albert, SK
- Part-time
…Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort…
Added 14 mins ago
SH
Bartender | Part-time | Constantine
Silver Hotel Group
Toronto, ON
- Part-time
We’re looking for a Bartender who is ready to who is ready to roll up their sleeves, lead with heart, and help us build something exceptional
Added 14 mins ago
BM
Supervisor, Guest Services & Rentals - Winter - Full-Time
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The Blue Mountains, ON
- Full-time
Lead, coach, and support Guest Services & Rentals team members to deliver exceptional guest experiences, achieve sales and service objectives, and maintain a positive team culture.
Added 14 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Alma, QC
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 14 mins ago
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(CAN) Gérant du service à la clientèle
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 14 mins ago
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(CAN) Leader de nuit
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Added 14 mins ago
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(CAN) Gérant du service à la clientèle
Walmart Canada
Drummondville, QC
- Contract
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 14 mins ago
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(CAN) Gérant du service à la clientèle
Walmart Canada
Sherbrooke, QC
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…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 14 mins ago
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Senior Electrical Engineer Power Electronics
Leonardo DRS
Bedford, NS
- Full-time
…Engineer (Power Electronics) will contribute to the design, development, integration, and verification of power-conversion products at our Halifax site. Working with the Electrical…
Added 14 mins ago
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CEG Program Coordinator
Métis Nation-Saskatchewan
Saskatoon, SK
- Full-time
Under the direction of the ELCC Manager, in the MN-S Ministry of Education, the ELCC Program Coordinator will lead planning, grant administration, and resource distribution to assist Métis…
Added 14 mins ago
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Resource Manager, Scheduling
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Coach, inspire, mentor, and lead a team by providing feedback, direction, delegation, and prioritization of tasks.
Added 14 mins ago
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E-Commerce Activation Manager (18-month contract)
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Montreal, QC
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Lead, coach, and develop a team of 4 (leads and specialists)
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HRBP / HR Manager – People and Performance
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Lead workforce planning and resourcing activities for the Design Integration function, ensuring alignment with the Alliance Resource Plan and project delivery requirements while interfacing…
Added 14 mins ago
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Research Associate
The University of British Columbia
Vancouver, BC
- Full-time
Has the drive and enthusiasm to lead and work as a member of a team.
Added 14 mins ago
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Run the platform and services. Our team provides the technology, marketing and development that keep each brand growing after launch.
Added 14 mins ago
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Dual Pastry Chef
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Calgary, AB
- Full-time
…satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are…
Added 14 mins ago
WC
(CAN) Stocking 3 Team Lead
Walmart Canada
Greater Napanee, ON · Napanee, ON
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Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team.
Added 14 mins ago
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Automotive Detailer - Car Washer - Surrey
Enterprise
Surrey, BC
- Full-time
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Automotive Detailer. This position pays $19.50 / hour and is located at 13467 72 AVE SURREY,…
Added 14 mins ago
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Culinary Manager
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Oakville, ON
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…fostering alignment and successful execution. You'll adeptly lead a team, oversee financials, and prioritize resident satisfaction for a cohesive, high-achieving culinary operation.…
Added 14 mins ago
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Senior Manager, Pricing
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Senior Manager, Pricing leads a team responsible for supporting the business from a pricing perspective across promotions and events, ensuring effective planning,…
Added 14 mins ago
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Project Manager - Building Restoration
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- $95,000 to $125,000 CAD / year
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Lead proposal development, including defining project scope, preparing fee estimates, developing schedules, and allocating resources.
Added 14 mins ago
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Controller
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Lead and develop the Accounting and Payroll team while fostering collaboration across the organization
Added 14 mins ago
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Lead the team behind a confident first impression.

Fire & Flower Inc.

Retail Experience Lead

Kapuskasing, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory presentation
Compliance
Team leadership
Communication
Troubleshooting
Sales software
Data entry
Objection handling
Time management
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Data Entry
Training
Onboarding
Sales Strategies
Product Knowledge
Retail Operations
Leadership
Time Management

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