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Store Assistant Manager
Ardene
Welland, ON
- Full-time
The Assistant Manager supports the Store Manager to achieve sales objectives, improve employee performance and ensure efficient store operations. The Assistant Manager must lead by example…
Added 2 mins ago
Manager, Process Redesign & Modernization
Scotiabank
Toronto, ON
The Manager, Process Redesign and Modernization contributes to the overall success of Scotia Global Wealth Management by supporting the delivery of process re-design and modernization…
Added 2 mins ago
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Senior Analyst, PMO
LCBO
Toronto, ON
- Full-time
Reporting to the Manager, PMO Governance and Administration, you will be responsible for project governance and control, project tracking and reporting, data modelling, process automation,…
Added 2 mins ago
Contract, Customer Energy Management Associate
Toronto Hydro
Toronto, ON
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Added 17 mins ago
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Manager, xScale Finance Transformation & Service Enablement
Equinix
Toronto, ON
- Full-time
Equinix is seeking a results-oriented Manager to join the xScale Finance Transformation & Service Enablement team. In this role, you will lead the design and delivery of process improvement…
Added 17 mins ago
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Senior Project Controls Advisor
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Calgary, AB · Edmonton, AB
- Full-time
Lead the development, implementation, and continuous improvement of project controls processes, tools, and reporting frameworks.
Added 17 mins ago
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Competitive Strategy & Insights Lead
eBay
Toronto, ON
- Full-time
We are seeking a Competitive Strategy & Insights Lead or Competitive Strategy Insights Manager who will play a pivotal role in shaping and delivering competitive and market strategy for…
Added 17 mins ago
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Project Manager, Individual Insurance Modernization (Chef de projet, modernisation assurance individuelle)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
The client is looking for a business project manager for the
Added 17 mins ago
Estimator
Aecon
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Minimum 10 years of experience in civil construction, including experience leading complex civil infrastructure projects or bids, as an Estimator or Project Manager.
Added 17 mins ago
Costing Manager
PCL Construction
Edmonton, AB
As a Costing Manager for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you will apply practical project experience across PCL by helping teams establish effective cost structures,…
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Senior Costing Manager
PCL Construction
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As a Senior Costing Manager for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll have the opportunity to turn field-tested judgment into scalable practices, coach project…
Added 17 mins ago
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Senior Privacy & Records Analyst
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Vancouver, BC
- $90,069 to $140,235 CAD / year
- Full-time
Leads the implementation and maintenance of BCFSA’s corporate records management system in SharePoint Online and Microsoft Purview compliance centre, in alignment with the Information…
Added 17 mins ago
BP
Senior Information Systems Analyst
Bruce Power
ON · Ontario, Canada
- Full-time
Assist the Manager in reviewing and providing assessments of Branch system proposals and monitoring of their implementation and operation.
Added 32 mins ago
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Sales Operations Manager
AbbVie
Montreal, QC
- Full-time
The Sales Operations Manager will lead the delivery of two priority projects for the affiliate: the Sales Incentive Plan (SIP) and sample management. The role will provide rigorous project…
Added 32 mins ago
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Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
…business stakeholders and solutioning teams to lead and drive the implementation of technology solutions incrementally towards the enterprise architectural…
Added 32 mins ago
PC
AML Analytics Manager
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Toronto, ON
- Full-time
As a AML Analytics Manager , unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 47 mins ago
Coordinator, Programs - START Scarborough
ACCES Employment
Toronto, ON
Reporting to the Manager, Donor Relations, the Coordinator, START Scarborough is responsible for assisting with the coordination, planning, and implementation of programming to ensure…
Added 47 mins ago
Retail Experience Lead
Fire & Flower Inc.
Kapuskasing, ON
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Added 47 mins ago
ACTIVATION AIDE
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Knowledge and demonstrated experience in one-one/group program planning, implementation and evaluation for both well and the cognitively impaired.
Added 47 mins ago
Catering Manager - February 2027
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BC · West Vancouver, BC
We are seeking a Catering Manager to lead our catering business through our busy golf season and beyond. This position will report to the Food and Beverage Director to maintain all member…
Added 47 mins ago
ACTIVATION AIDE
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Knowledge and demonstrated experience in one-one/group program planning, implementation and evaluation for both well and the cognitively impaired.
Added 47 mins ago
QUALITY - QUALITY ENGINEERING
KSR
Chatham-Kent, ON · Ridgetown, ON
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Added 47 mins ago
Community Health Nurse - Licensed Practical Nurse - South Fraser
Fraser Health
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Added 47 mins ago
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Patient Care Coordinator - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Full-time
Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives;…
Added 47 mins ago
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Associate Consultant - Data & Analytics
CDW
Calgary, AB · Toronto, ON
- Full-time
Reporting to the Senior Manager, Business Intelligence, the Associate Consultant, Data & Analytics will help customers make faster and better business decisions by turning their data into…

Fire & Flower Inc.

Retail Experience Lead

Kapuskasing, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory presentation
Compliance
Team leadership
Communication
Troubleshooting
Sales software
Data entry
Objection handling
Time management
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Data Entry
Training
Onboarding
Sales Strategies
Product Knowledge
Retail Operations
Leadership
Time Management

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