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Added 5 mins ago
Coordinator - Digital Construction
Pomerleau
Vancouver, BC
Jump onboard and let’s innovate! Join our team to explore and support project growth and execution through BIM (Building Information Modelling), VDC (Virtual Design and Construction) and…
Added 5 mins ago
Analyste en Modélisation et Simulation d’Électronique de Puissance / Power Electronics Modeling and Simulation Analyst
OPAL-RT
Montreal, QC
Added 5 mins ago
TS
Project Coordinator
Third Space Properties
Vancouver, BC
- Full-time
Third Space Contracting LTD. (call us “Third Space”) is the construction arm of a values-based property investment, development and management company based in Vancouver. We are a new…
Added 5 mins ago
EB
Key Holder - Jo Malone London - Parttime - Metropolis at Metrotown - Burnaby BC
ELC Beauty LLC
Burnaby, BC
- Part-time
…will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and…
Added 20 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
…creativity & confidence in our work. We are a high-performing team who works hard and delivers high-quality work for our clients; we also have fun and enjoy spending time together. Cascadia…
Added 20 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
…creativity & confidence in our work. We are a high-performing team who works hard and delivers high-quality work for our clients; we also have fun and enjoy spending time together. Cascadia…
Added 20 mins ago
E
Senior Project Controls Advisor
Enbridge
Calgary, AB · Edmonton, AB
- Full-time
Lead the development, implementation, and continuous improvement of project controls processes, tools, and reporting frameworks.
Added 20 mins ago
Multidisciplinary Specialist (Evening Shift - VG Halifax) (Computer Services Off 3)
The Government of Nova Scotia
Halifax, NS
You will provide advanced technical support, coordinate complex incidents and operational activities, lead after-hours technical work, and provide guidance and escalation support to team…
Added 20 mins ago
Estimator
Aecon
Vancouver, BC
Integrity. We lead by example, with humility and courage.
Added 20 mins ago
Inside Sales Representative
KEV Group
Toronto, ON
…parents, and schools across North America. We don’t just build software, we create solutions that simplify lives and strengthen communities. Our mission is rooted in impact, and every team…
Added 20 mins ago
Change Lead
Spark New Zealand
Hamilton, ON
We’re looking for a proactive and customer-focused Change Lead to join our Service Management team, managing IT change processes across key customers and working closely with our technology…
Added 21 mins ago
E
Growth Marketing Manager
elDoc
Toronto, ON
- Full-time
The opportunity to grow with the role - successful performance can lead to broader responsibility for markets, growth initiatives and team leaders
Added 21 mins ago
TS
Project Coordinator
Third Space Properties Inc.
Vancouver, BC · Greater Vancouver, BC
- Full-time
Third Space Contracting LTD. (call us “Third Space”) is the construction arm of a values-based property investment, development and management company based in Vancouver. We are a new…
Added 21 mins ago
BP
Senior Information Systems Analyst
Bruce Power
ON · Ontario, Canada
- Full-time
…Program and medical isotope production. Ongoing training and development are part of every job, offering constant growth and skill-building…
Added 21 mins ago
W
Storekeeper X 12 Month Contract
Webuild
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Contract
We are hiring a Storekeeper to step into an existing role on our Warehouse Team on the Hazel McCallion project. This position reports to the Warehouse Manager.
Added 35 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 35 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
Lead the development team in customizing PLM functionalities, including workflows, user interfaces, and data structures.
Added 35 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 35 mins ago
SA
Enterprise Customer Success Manager
Schema App
Remote, Canada
- $78,000 to $85,000 CAD / year
- Full-time
- Remote
Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a…
Added 35 mins ago
BH
AI Strategist
Beacon Holdings
Toronto, ON
- Full-time
Lead delivery end to end. Partner with AI Engineers to own milestones, budgets, dependencies, and customer communication. Unblock the team, manage scope, and keep commitments.
Added 35 mins ago
VG
Senior Product Marketing Manager
Veralto Global
Vancouver, BC · London, ON
- $125,000 to $150,000 CAD / year
- Full-time
Collaborating with a vibrant, inclusive, global team.
Added 35 mins ago
RE
EOS Principal Software Engineer
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Lead the practical adoption of AI-enabled software engineering across design, development, testing, documentation, operations, and knowledge work. Evaluate and introduce AI-assisted…
Added 35 mins ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
…partner with business stakeholders and solutioning teams to lead and drive the implementation of technology solutions incrementally towards the enterprise architectural…
Added 35 mins ago
EP
Head of Finance
Entertainment Partners
Burnaby, BC
- Full-time
Entertainment Partners Canada is the lead provider of financial services to the entertainment industry in Canada. We provide financial services to the Motion Picture, Television and…
Added 35 mins ago
MC
P&C project engineer
MatchBox Consulting Group
Burnaby, BC
- Contract
…exciting opportunity for a senior engineering professional to lead the design and delivery of complex protection and control (P&C) projects supporting critical electrical utility…

Fire & Flower Inc.

Retail Experience Lead

Kapuskasing, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory presentation
Compliance
Team leadership
Communication
Troubleshooting
Sales software
Data entry
Objection handling
Time management
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Data Entry
Training
Onboarding
Sales Strategies
Product Knowledge
Retail Operations
Leadership
Time Management

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