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Added 6 mins ago
TG
barber
Tommy Gun's Original Barbershop
Winnipeg, MB
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 6 mins ago
U
Senior Accountant
UPTIME
Surrey, BC
- Internship
…1-2 years of experience supervising or leading at least one team member, with comfort giving direction and feedback;CPA designation, or progress toward one, is an asset. We value hands-on,…
Added 6 mins ago
DT
Customer Service Associate
Dollar Tree Stores
Windsor, ON
- Part-time
At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support…
Added 6 mins ago
DT
Customer Service Associate
Dollar Tree Stores
Windsor, ON
- Part-time
At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support…
Added 6 mins ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
Assist with team member onboarding, training, and continuous education.
Added 20 mins ago
FS
Warehouse Associate Night
Fresh Start Foods Canada Ltd.
London, ON · Fresh Start East London Operations-Ontario-FSE
- Full-time
We are searching for a reliable, dedicated team member with strong attention to detail.
Added 20 mins ago
I
Operations Coordinator (Seasonal)
Intelcom
Thunder Bay, ON
- Full-time
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
Added 35 mins ago
LA
Parts Counterperson
Landers Auto Group
Cadillac, SK
- Full-time
For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and communities with the understanding that every team member is…
Added 35 mins ago
N
FIELD SERVICE TECHNICIAN (ELECTRICAL)
NPAworldwide
AB · Edmonton, AB
- Full-time
Our clients Electrical division is currently seeking a Field Service Technician to join the team. This on-site position that is based out of our Fort McMurray location and requires local…
Added 35 mins ago
N
FIELD SERVICE TECHNICIAN (ELECTRICAL)
NPAworldwide
Fort McMurray, AB
- Full-time
Our clients Electrical division is currently seeking a Field Service Technician to join the team. This on-site position that is based out of our Fort McMurray location and requires local…
Added 35 mins ago
SC
Automotive Service Technician (310S)
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
The ability to work independently while still being a good member of the shop team.
Added 51 mins ago
FT
Outside Sales Representative, Calgary Moraine
Fountain Tire
Calgary, AB
- Other
At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:
Added 51 mins ago
FT
Inside Sales Representative, Lethbridge North
Fountain Tire
Lethbridge, AB
- Other
At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:
Added 51 mins ago
FT
Assistant Manager, Calgary Crowfoot
Fountain Tire
Calgary, AB
- Other
At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:
Added 51 mins ago
FT
Inside Sales Representative, Val Caron
Fountain Tire
Sudbury, ON · Val Caron, ON
- Other
At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:
Added 51 mins ago
FT
Automotive Service Advisor
Fountain Tire
Thunder Bay, ON
- Other
At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:
Added 51 mins ago
FT
Lot Attendant/Driver, Calgary (Crowfoot)
Fountain Tire
Calgary, AB
- Other
At Fountain Tire, our associates are our number one asset. As a member of our team, you will get to enjoy some great benefits:
Added 51 mins ago
FT
Inside Sales Representative, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:
Added 1 hour ago
CH
Licensed Practical Nurse
Covenant Health Canada
Lethbridge, AB
- Full-time
The Licensed Practical Nurse (LPN) works as a member of the multidisciplinary health care team, collaborating in the delivery of holistic care and support to patients/residents and…
Added 1 hour ago
CH
Health Care Aide
Covenant Health Canada
Lethbridge, AB
- Full-time
…government legislation. Functional supervision is provided by a member of the nursing team and may occur directly or indirectly in accordance with client needs, care context, and regulatory…
Added 1 hour ago
LS
External Communications & Business Development Officer - Permanent - 19626
LRO Staffing
Ottawa, ON
- Full-time
…Communications & Business Development Officer to join their Ottawa-based…
Added 1 hour ago
LS
Bilingual Manager, Events & Engagement - Permanent - 19624
LRO Staffing
Ottawa, ON
- Full-time
LRO Staffing is partnering with a well-established national member-based organization to recruit a Manager, Events & Engagement for a full-time, permanent opportunity in Ottawa. This is an…
Added 1 hour ago
LS
Operations and Club Services Manager - Permanent - 19637
LRO Staffing
Ottawa, ON
- Full-time
This is a hands-on coordination role within a small, collaborative team. The successful candidate will play an important role in ensuring the smooth operation of Club activities, with a…
Added 1 hour ago
LS
Senior Business Process Re-Engineer, Level 3 - Contract - 19629
LRO Staffing
Ottawa, ON
- Contract
Work with analysts to determine PeopleSoft HRMIS, Member Pay System (MPS), and Phoenix business requirements and identify processes requiring redesign
Added 1 hour ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Part-time
…government legislation. Functional supervision is provided by a member of the nursing team and may occur directly or indirectly in accordance with client needs, care context, and regulatory…

Fire & Flower Inc.

Retail Experience Lead

Kapuskasing, ON, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory presentation
Compliance
Team leadership
Communication
Troubleshooting
Sales software
Data entry
Objection handling
Time management
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Data Entry
Training
Onboarding
Sales Strategies
Product Knowledge
Retail Operations
Leadership
Time Management

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