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Full-Time Licensed Optician: Winnipeg, MB
Specsavers
Winnipeg, MB
- Full-time
Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
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Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
St. John's, NL · Greater St. John's Metropolitan Area
- $52,500 CAD / year
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…how a successful business operates - from supply chain and operations to sales, leadership, and…
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Vancouver, BC
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…Psychology or designate and in collaboration with the Clinic/Program Manager/Director (if…
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Project & Control Engineer/Officer
Ontario Power Generation
Renfrew, ON
- Full-time
Reporting to the Manager Project Controls, this position is responsible to lead and shape critical project controls activities across major hydroelectric projects, driving scheduling, cost…
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Production Supervisor-Techniseal, Candiac QC
Oldcastle APG
Candiac, QC
- Other
…individual is responsible for the daily supervision of production operations, management of employees under their direction, and optimization of processes to ensure a safe, efficient, and…
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Bakery Assistant Department Manager - Full Time
Longo's
Maple, ON
- Full-time
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EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
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- $52,500 CAD / year
- Full-time
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Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
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Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
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Future Leaders Program – Management Trainee
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Fredericton, NB
- $52,500 CAD / year
- Full-time
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NH
Clinical Operations Manager
Northern Health - BC
Prince Rupert, BC
- $132,169 to $163,073 CAD / year
- Full-time
Looking to take the next step in your leadership career? Northern Health is seeking a dynamic and experienced Manager, Clinical Operations to lead clinical teams, support quality patient…
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IT Manager
JBS Equipment
Mission, BC
- $105,000 to $120,000 CAD / year
- Full-time
JBS Equipment is seeking an experienced and forward-thinking IT Manager to lead our IT operations and drive technology improvements across the organization.
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Senior Customer Success Manager
Emburse Chrome River
Toronto, ON
- Full-time
…AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the…
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Marketing Coordinator II
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
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Work Integrated Learning Compliance Specialist - FHLS - Appendix D
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Toronto, ON
Under the general direction of and reporting to the Operations Manager, WIL, School of Nursing, the incumbent, a registered health care provider provides comprehensive health education on…
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Assistant Branch Manager - Mt. Lehman Centre Branch
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Abbotsford, BC
- Full-time
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Senior Project Manager - Northeast-Canada Market Unit
SAP IT Business Systeme
Toronto, ON
- $190,000 to $240,000 CAD / year
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Specialist - Mechanical Engineering
Wabtec
London, ON
- Full-time
As the Specialist - Mechanical Engineering, you will report to the Manager, Engineering and Products and work with a team of talented engineers and software developers responsible for…
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Assistant Store Manager - Tsawwassen Mills
Reitmans (Canada) Ltée/Ltd
Tsawwassen, BC · Delta, British Columbia
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
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Avocat(e) - Lawyer
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Business Development Manager, Environmental Services
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Vancouver, BC
- Full-time
We are looking for a Business Development Manager to help grow our Environmental Services business across British Columbia, with a primary focus on the Lower Mainland and Greater Vancouver,…
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Assistant Branch Manager
American Iron and Metal
St.-Nicéphore, QC · Drummondville, Québec
- Full-time
As an Assistant Branch Manager, you will work under the direction of the Branch Manager. You will be responsible for leading a team, overseeing daily operations, and ensuring exceptional…
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Area Manager II, YXX2
Amazon
Richmond, BC
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an…
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Retail Sales Associate
Canna Cabana
Brantford, ON
- $17.95 CAD / hour
- Part-time
Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
Added 15 mins ago
Retail Experience Lead
Fire & Flower Inc.
Sudbury, ON · Greater Sudbury, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

Fire & Flower Inc.

Retail Experience Lead

Sudbury, ON, Canada
Greater Sudbury, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory presentation
Security alarm systems
Sales software
Data entry
Team leadership
Communication
Time management
Objection handling
Compliance
Training
Organization

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Customer service
Staff supervision
Compliance
Product knowledge
Conflict resolution
Alarm systems
Sales strategies
Onboarding
Training
Inventory management
Retail sales principles
Data entry
Time management
Provincial Cannabis Certification
Leadership
Team motivation
Retail

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