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Added 8 mins ago
BT
Driver
Bumper to Bumper Canada
Halifax, NS
- Full-time
Participate in cycle count programs and annual physical inventory
Added 8 mins ago
CP
Sample & Inventory Specialist
CuBE Packaging Solutions Inc.
Aurora, ON
- Full-time
Reporting to the Director of Marketing, the Sample & Inventory Specialist is responsible for the end-to-end coordination of Foodservice and Retail customer samples, combining sample…
Added 8 mins ago
A
Store Assistant Manager
Ardene
Victoria, BC
- Full-time
Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not…
Added 8 mins ago
M&
Operations Lead
Mine & Yours
Vancouver, BC
- Full-time
…will be responsible for driving operational excellence across inventory, reporting and data, systems, training, office management, and special projects. This role acts as the bridge between…
Added 8 mins ago
OR
Wireless Sales Associate - 3123 Barrie South
OSL Retail Services Inc
Barrie, ON
- Other
…opportunity to recognize and celebrate each other's milestones. We support those around us, and we’re always pushing each other to reach new heights. If you're interested in joining an…
Added 8 mins ago
SA
Accounting
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Bridgewater, NS · Hebbville, NS
- Full-time
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Added 8 mins ago
CC
Customer Service and Office Administrator
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Victoria, BC
- Full-time
…Administrator will provide exceptional customer service and support the Shop with operations initiatives and administrative…
Added 8 mins ago
T
Assistant Controller
Techo-Bloc
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- Full-time
You wrap up by prepping fixed asset support for the auditors’ upcoming visit and noting what you’ll tackle tomorrow. No two days look exactly alike, and that’s the point: you’re learning…
Added 8 mins ago
GC
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Group Compass Ltee
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- Full-time
Receive and Store Inventory in BOH during delivery as well as stock up items in FOH daily.
Added 8 mins ago
GC
Tim Hortons/General Help
Group Compass Ltee
Kingston, ON
- Full-time
Receive and Store Inventory in BOH during delivery as well as stock up items in FOH daily.
Added 8 mins ago
R(
Merchandising Coordinator
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
…on purchase orders, sample coordination, and administrative…
Added 8 mins ago
R(
Senior Merchandise Buyer – Accessories
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
A solid understanding of financial planning, sales analysis, margins, and inventory management.
Added 8 mins ago
FT
Automotive Tire Technician (Fairview)
Fountain Tire
Fairview, AB
- Other
Assist in inventory management through documentation processes and annual inventory counts
Added 23 mins ago
MH
Housekeeper
MERANI HOSPITALITY
Niagara Falls, ON
- $17.95 to $20.5 CAD / hour
- Part-time
Added 23 mins ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
Added 23 mins ago
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Monitor inventory levels, purchasing, and vendor relations to control costs and reduce waste.
Added 23 mins ago
Recreation Aide (PWLCL)
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Support community-wide initiatives that enhance companionship, purpose, and meaning in daily life.
Added 23 mins ago
DC
Full Time Driver
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Added 23 mins ago
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Added 23 mins ago
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- Full-time
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Added 23 mins ago
Corporate Store Key Holder - Temporary
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Added 23 mins ago
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Added 23 mins ago
Corporate Store Key Holder
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Added 23 mins ago
Warehouse Clerk
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Added 23 mins ago
Parts clerk
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Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#HP1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Compliance
Product knowledge
Time management
Communication skills
Troubleshooting
Alarm systems
Sales software
Data entry
Objection handling
Team leadership

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Shift supervision
Cash management
Customer service
Compliance
Product knowledge
Sales strategies
Conflict resolution
Alarm systems
Onboarding
Training
Inventory presentation
Retail sales principles
Time management
Data entry
Objection handling
Team leadership
Provincial Cannabis Certification
Retail management

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