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Added 12 mins ago
TM
Sales Support Specialist - Central Zone
Toyota Motor Corporation
Toyota Canada Inc - Central Zone Office
- Full-time
…team. This is a full-time opportunity and will report to Zone Sales Manager - Central. The successful candidate will coordinate all sales management functions to allow field staff to…
Added 12 mins ago
TH
Lumber & Building Materials Sales Associate Full- Time - 7058 St. Vital
The Home Depot
Winnipeg, MB
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 12 mins ago
TH
Front End Associate: Part Time - COURTENAY
The Home Depot
Courtenay, BC
- Part-time
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing…
Added 12 mins ago
RB
Relationship Manager, Business Markets
Royal Bank of Canada
Toronto, ON
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 12 mins ago
Sr. Technical Account Manager - Media Specialist, Strategic Industries
Amazon
Calgary, AB
Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales with Media Specialist SAs working to understand customer needs and design…
Added 12 mins ago
PC
Workforce Transformation Manager (HR Transformation)
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- Full-time
Experience with assisting or leading in preparing proposals and related presentations to support sales efforts
Added 28 mins ago
EC
Future Leaders Program – Management Trainee
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Charlottetown, PE
- $52,500 CAD / year
- Full-time
…delivering high-quality products and sustainable solutions to support residential, commercial, and infrastructure projects across the…
Added 28 mins ago
DD
The Shoe Co. - Sales Associate
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Kelowna, BC
- Internship
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 28 mins ago
W
Inside Sales Manager
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- Full-time
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Added 28 mins ago
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Inside Sales Manager
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- Full-time
We are currently recruiting for a Inside Sales Manager. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Edmonton, Toronto,…
Added 28 mins ago
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Inside Sales Manager
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- Full-time
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Added 28 mins ago
DD
DSW: Supervisor Full-time
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- Full-time
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Added 28 mins ago
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Inside Sales Manager
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- Full-time
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Added 28 mins ago
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- Full-time
…clear point of accountability for service quality, technician support, and consistent execution of service…
Added 28 mins ago
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Assistant Store Manager - Tsawwassen Mills
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Delta, BC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 28 mins ago
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Inside Sales Manager
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Added 28 mins ago
TH
Business Solutions Manager - B2B Sales
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…build your own portfolio with the backing of an experienced sales and support…
Added 28 mins ago
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Inside Sales Manager
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Calgary, AB
- Full-time
We are currently recruiting for a Inside Sales Manager. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Edmonton, Toronto,…
Added 28 mins ago
Accounts Receivable Associate
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Added 28 mins ago
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Added 28 mins ago
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Added 28 mins ago
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Added 28 mins ago
AVP, Advisor Experience and Programs
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Added 28 mins ago
Sales Manager
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By joining Reliance as a Sales Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for…
Added 28 mins ago
UO
Bachelor of Sustainability and EESC Graduate Programs Assistant
University of British Columbia
Kelowna, BC · UBCO | Charles E. Fipke Centre for Innovative Research (FIP)
- $4,981 to $5,713 CAD / month
- Full-time
…the Department Head for day-to-day department administrative support tasks, and receives supervision and guidance from the Department Manager with regards to conditions of employment and…

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#HP1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Compliance
Product knowledge
Time management
Communication skills
Troubleshooting
Alarm systems
Sales software
Data entry
Objection handling
Team leadership

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Shift supervision
Cash management
Customer service
Compliance
Product knowledge
Sales strategies
Conflict resolution
Alarm systems
Onboarding
Training
Inventory presentation
Retail sales principles
Time management
Data entry
Objection handling
Team leadership
Provincial Cannabis Certification
Retail management

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