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Added 7 mins ago
TM
Sales Support Specialist - Central Zone
Toyota Motor Corporation
Toyota Canada Inc - Central Zone Office
- Full-time
…Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through…
Added 7 mins ago
RB
Relationship Manager, Business Markets
Royal Bank of Canada
Toronto, ON
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 23 mins ago
W
Inside Sales Manager
Worley
AB · Edmonton, AB
- Full-time
We are currently recruiting for a Inside Sales Manager. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Edmonton, Toronto,…
Added 23 mins ago
W
Inside Sales Manager
Worley
Sarnia, ON
- Full-time
We are currently recruiting for a Inside Sales Manager. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Edmonton, Toronto,…
Added 23 mins ago
W
Inside Sales Manager
Worley
Oakville, ON
- Full-time
We are currently recruiting for a Inside Sales Manager. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Edmonton, Toronto,…
Added 23 mins ago
W
Inside Sales Manager
Worley
Markham, ON
- Full-time
We are currently recruiting for a Inside Sales Manager. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Edmonton, Toronto,…
Added 23 mins ago
W
Inside Sales Manager
Worley
Toronto, ON
- Full-time
We are currently recruiting for a Inside Sales Manager. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Edmonton, Toronto,…
Added 23 mins ago
W
Inside Sales Manager
Worley
Calgary, AB
- Full-time
We are currently recruiting for a Inside Sales Manager. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Edmonton, Toronto,…
Added 23 mins ago
Inspector
Alcohol and Gaming Commission of Ontario
Toronto, ON
Reporting to the Manager, Regulatory Compliance, the Inspector is responsible for delivering compliance-focused regulatory assurance activities within the sectors regulated by the Alcohol…
Added 23 mins ago
Sales Manager
Reliance Home Comfort
Sault Ste. Marie, ON
By joining Reliance as a Sales Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for…
Added 23 mins ago
T
Modelling/Forecasting Analyst
TD
Toronto, ON
- Full-time
…Canada and U.S. jurisdictions. The position reports to Senior Manager, Advanced Analytics – Liquidity Risk Management Model…
Added 23 mins ago
T
Market Risk Associate Rotational Program
TD
Toronto, ON
- Full-time
…Risk Appetite at TD. We have a global presence with teams in Toronto, Calgary, New York, Singapore, Dublin and London. TD recognizes that a strong risk culture and equable approach to risk…
Added 23 mins ago
T
Business Information Management Analyst II
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team
Added 23 mins ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 23 mins ago
T
Product Owner - TDI Public Site
TD
Saint John, NB · Halifax, NS · Markham, ON · Toronto, ON · Laval, QC · Montreal, QC
- Full-time
Working closely with the Product Manager, Senior Product Analyst, Technology, Marketing, Product, Analytics, SEO/content partners and North American Public Site teams, the Product Owner…
Added 38 mins ago
TC
Director, Franchise Operations - Canada
The Coca-Cola Company
ON · Canada - ON - Ontario
- Full-time
Coordinate's training/development enables more effective processes, scorecards and business routines to achieve the annual business plan.
Added 38 mins ago
C
Analyst, Business Transformation (11 Months Fixed Term Contract/Secondment)
CIBC
Toronto, ON
- Full-time
…AML/KYC applications and procedures. Evaluate effectiveness of training programs by collecting ongoing feedback regarding procedures, manuals, and job aids. Assist in the delivery of…
Added 52 mins ago
T
Business Information Management Analyst II
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team
Added 52 mins ago
T
Modelling/Forecasting Analyst
TD
Toronto, ON
- Full-time
…Canada and U.S. jurisdictions. The position reports to Senior Manager, Advanced Analytics – Liquidity Risk Management Model…
Added 52 mins ago
K
Social Media Marketing Specialist
Kelly
Toronto, ON
- Contract
Location: Toronto, ON (Hybrid) 4 days on-site
Added 1 hour ago
SM
Operations Leader Withdrawal Management Dundas
St. Michael's Hospital
Toronto, ON
- Temporary
…continuous quality improvement; assisting with staff development/training, ensuring staff clinical, behavioural and technical competencies are maintained; working collaboratively with team…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home…
Added 1 hour ago
Calypso - Director of Food & Beverage (27)
Villages Vacances Valcartier, Wet 'n' Wild Toronto and Calypso Waterpark Entertainment Properties
Limoges, ON
Implement effective scheduling, training, and performance management for F&B managers, supervisors, and team members.
Added 1 hour ago
S
OLB Manager, Onboarding, Regulatory & Mailroom - Toronto, ON
Scotiabank
Toronto, ON
- Full-time
The Manager, Operations will manage and oversee operations and support staff in one or more of the various functional areas including: Client Onboarding, Brokerage Transfer-ins, Cash…
Added 1 hour ago
Manager, Online Technical Training
George Brown Polytechnic
Toronto, ON
meeting revenue and enrolment targets. Liaises with corporate training clients

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#HP1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Compliance
Product knowledge
Time management
Communication skills
Troubleshooting
Alarm systems
Sales software
Data entry
Objection handling
Team leadership

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Shift supervision
Cash management
Customer service
Compliance
Product knowledge
Sales strategies
Conflict resolution
Alarm systems
Onboarding
Training
Inventory presentation
Retail sales principles
Time management
Data entry
Objection handling
Team leadership
Provincial Cannabis Certification
Retail management

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