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Added 3 hours ago
CC
Manager, Caretaking Services
Calgary Catholic School District
Calgary, AB
- Full-time
- Other
The Manager, Caretaking Services is responsible for the operation of cleaning and maintenance services for all schools, support and administration facilities.
Added 6 hours ago
LC
District Manager - Western Ontario, Canada
Loblaw Companies Limited
Brampton, ON
- Full-time
…Franchise group is adding to its team. We are current looking for a District Manager based out of Ontario to join our Western Ontario, Canada…
Added 11 hours ago
T
Full-Time Assistant Manager
Torrid
AB · Edmonton, AB
- Full-time
Maintain an effective and open line of communication with Store Manager and District Manager
Added 1 day ago
TL
Head of Sales & Hospitality - The Little Gym - Incentive Pay Options
The Little Gym of Silver Spring
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Collaborate with the Area Director/Gym Director and District Manager to set monthly targets and refine outreach strategy.
Added 1 day ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Sherwood Park, AB
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 1 day ago
DD
DSW: Sales Associate
DSW Designer Shoe Warehouse
Rocky View No 44, AB · Rocky View County, AB
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 1 day ago
DD
DSW: Sales Associate
DSW Designer Shoe Warehouse
Calgary, AB
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
…flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba,…
Added 2 days ago
LS
Operations and Club Services Manager - Permanent - 19637
LRO Staffing
Ottawa, ON
- Full-time
…Nepean, is seeking an organized, service-oriented, and proactive Operations & Club Services Manager to support the day-to-day administration and delivery of its programs and…
Added 2 days ago
TH
Loss Prevention Specialist Full Time (OTTAWA AREA)
The Home Depot
NB
- Full-time
Reports to Asset protection Specialist Supervisor or District Asset Protection Manager
Added 2 days ago
RD
Superintendent of Utilities, Parks, and Facilities (Exempt; Permanent, Full-time)
Regional District of Fraser-Fort George
Prince George, BC
- Full-time
…sewer), RDFFG office building, parks throughout the Regional District by coordinating, providing leadership, and directing a wide range of services, programs and projects related to…
Added 2 days ago
CC
Retail Area Manager
Canna Cabana
Calgary, AB
- Full-time
The Retail Area Manager shall provide leadership, direction, and accountability for our Retail Stores Team in a designated region. The ideal candidate is a leader in driving results through…
Added 2 days ago
Retail Experience Lead
Fire & Flower Inc.
Sherwood Park, AB
…flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba,…
Added 2 days ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Added 2 days ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot
Whitby, ON
- Full-time
Reports to Asset protection Supervisor or District Asset Protection Manager
Added 2 days ago
SJ
Assistant Store Manager - Peoples Jewellers - Lynden Park Mall
Signet Jewelers
Brantford, ON · Canada - Lynden Park Mall - Brantford, ON
- Full-time
Training - Associate Training System, Management Training System, District Manager in Training, Career Development and more
Added 2 days ago
Sr. Account Manager - West
United Services Group
Kelowna, BC · Vancouver, BC · BC
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Added 2 days ago
T1
Assistant District Manager
Tier 1 Energy Holdings LLC
Leduc, AB
- Full-time
The Completions Assistant District Manager supports the District Manager in the day-to-day execution of Completions operations within the district. The position serves as a key operational…
Added 2 days ago
AC
District Marketing Manager
Aramark Canada
Toronto, ON · Scarborough, ON
- Full-time
The DMM partners closely with the District Manager (Operations), as well as Marketing & Culinary partners and on site operations and culinary teams, to ensure marketing programs are…
Added 2 days ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
…flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba,…
Added 2 days ago
TH
Merchandising Execution Associate : Part Time - RICHMOND (Mon-Fri 6AM-2:30PM Availability)
The Home Depot
Richmond, BC
- Part-time
Execute one off projects as required by store, district, and regional leadership.
Added 2 days ago
SJ
Store Manager - Peoples Jewellers - Champlain Place
Signet Jewelers
Dieppe, NB · Canada - Champlain Place - Dieppe, NB
- Full-time
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 2 days ago
Assistant Branch Manager (Enderby Branch)
First West
Enderby, BC
We are currently seeking an Assistant Branch Manager to join our team.
Added 2 days ago
RB
Sales Trainee - Contract
Red Bull
Ottawa, ON
- Contract
Evaluate all competitors’ activities such as new launches and price reductions and communicate with District Sales Manager.
Added 2 days ago
SD
Regional Pharmacy Director - 15 month contract
Shoppers Drug Mart
Toronto, ON
- Full-time
Liaises closely with Associates, pharmacy teams and District Manager’s to ensure

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Aug 17, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Data entry
Compliance
Sales strategies
Team leadership
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis access
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales software
Cash handling
Team training
Conflict resolution
Security systems
Inventory presentation
Product knowledge
Retail sales principles
Administrative duties
Data entry

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