Jobs in Canada

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Added 8 mins ago
OT
Lead Product Manager (Bilingual/ Fax/ Telco)
Open Text Corporation
Ottawa, ON · Richmond Hill, ON
- Other
OpenText is looking for a dynamic and experienced product manager to define and deliver a market leading Digital Fax solution from OpenText as part of the Digital Experience (DX) Product…
Added 23 mins ago
TU
Commercial Project Manager Internship
targetjobs UK
Didsbury, AB
- Volunteer
Hours: Our people work a 37-hour week which includes a 3pm finish on Fridays.
Added 23 mins ago
NV
Project Manager
Northern Vision Development LP
Whitehorse, YT
- Full-time
We are seeking a Project Manager so that every project has one person who owns it from approval to handover. You will turn approved projects into clear scopes, budgets and schedules, then…
Added 23 mins ago
AH
Manager
Alberta Health Services
Lethbridge, AB
- Temporary
The Manager of Clinical Delivery and Operations, working in close partnership with their Director, is accountable for the delivery of high quality, accessible, sustainable, patient and…
Added 23 mins ago
AH
Manager
Alberta Health Services
Peace River, AB
- Full-time
The NW Corridor (NORTH) Community & Rural Allied Health Area Manager is a key leadership role within AHS operations and reports to the Executive Director, Allied Health & Volunteer…
Added 23 mins ago
AH
Physiotherapist I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Assisted Living Alberta is dedicated to enhancing care in the community, helping people/families be healthy, well and independent in their homes and communities. Edmonton Zone Continuing…
Added 23 mins ago
GO
Major Projects Manager
Government of Yukon
Whitehorse, YT
- Full-time
…and regulatory initiatives, it is not a professional Project Manager position and does not require Project Management Professional (PMP)…
Added 23 mins ago
AH
Senior Performance Tuning Specialist
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…upgrades/migrations/configurations in supporting Tier-1 applications such as e-People (PeopleSoft HCM). The incumbent will utilize strong written, oracle and interpersonal skills in a…
Added 52 mins ago
AC
Manager, ease Cloud Accounting Services
ACCA Careers
Calgary, AB
- Full-time
Make an impact with our ease Cloud Accounting Services team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 53 mins ago
Senior Product Manager
AutoTrader.ca
Toronto, ON
We’re hiring a Senior Product Manager to drive initiatives within one of our flagship products, Activix CRM. You’ll set the vision, define the strategy, and lead execution across…
Added 1 hour ago
H&
Assistant Store Manager - Market Mall
Hillberg & Berk
Calgary, AB
- Full-time
…driving sales, and enhancing operations, our Assistant Store Manager position, at our Market Mall location in Calgary may be the role for…
Added 1 hour ago
W
Director, Partner Sales
Wagepoint
Remote, Canada
- $145,000 to $162,000 CAD / year
- Full-time
- Remote
At Wagepoint, we're good people. It's easy to feel that way when you're surrounded by folks doing the best work of their careers, building great payroll software for small businesses across…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
There is an opportunity for ER shifts (APP renumeration) at SOGH in Oliver and Doctor of the Day shifts that come with a reasonable stipend
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
There is an opportunity for ER shifts (APP renumeration) at SOGH in Oliver and Doctor of the Day shifts that come with a reasonable stipend
Added 2 hours ago
Team Lead, Software Engineer - Data
ACV
Toronto, ON
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Full-time
…physicians nearing retirement. The area is growing as more and more people move here from other areas of the province, and there are many people seeking a…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
…alongside a seasoned clinic owner and a skillful, supportive office manager and staff that will lend their expertise in billing and panel management - creating the perfect environment for…
Added 2 hours ago
TO
restaurant manager
Triple O's Restaurants
Fort St. John, BC
- Full-time
Added 2 hours ago
DQ
assistant manager - food store
Dairy Queen
Welland, ON
- Full-time
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Penticton, BC
- Internship
…medical office assistants (MOAs), and a dedicated operational…
Added 2 hours ago
SM
construction project manager
Smart Modular Canada
Murillo, ON
- Full-time
Added 2 hours ago
SN
nursery manager
Sheridan Nurseries Limited
Georgetown, ON
- Full-time
Added 2 hours ago
SA
Line Cook Boston Pizza - Edmonton Airport
SSP America
Dorval, QC
- Full-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 2 hours ago
MD
restaurant manager
Moby Dick
White Rock, BC
- Full-time
Added 2 hours ago
Intermediate Technical Analyst
BC Transit
Victoria, BC
Minimum number of in-office/on-site days: 1 day per week

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Aug 17, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Data entry
Compliance
Sales strategies
Team leadership
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis access
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales software
Cash handling
Team training
Conflict resolution
Security systems
Inventory presentation
Product knowledge
Retail sales principles
Administrative duties
Data entry

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Work requirements

Jobs in Canada