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Added 1 hour ago
BB
Technical Service Representative (Part Time)
Best Buy Canada
Timmins, ON
- Part-time
Join us and grow your career with our retail team as a technical service representative.
Added 2 hours ago
SC
chef de quart - Store# 21120, LES GALERIES D'ANJOU
Starbucks Coffee Company
Montreal, QC
- Full-time
…in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing…
Added 2 hours ago
CI
Supervisor (Part Time)
Carters Inc.
Victoria, BC
- Part-time
As a Part Time Supervisor, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 2 hours ago
KT
310s Automotive Service Technician
Kal Tire
Timmins, ON
- Full-time
Extended group health, dental, and vision benefits are available to all eligible full time and part-time permanent employees.
Added 3 hours ago
LC
HMR Assistant Department Manager Full Time Day
Loblaw Companies Limited
Halifax, NS
- Full-time
Lead, mentor and empower team members to improve efficiency, engagement, and retention
Added 4 hours ago
S-
Assistant Manager
Showcase - Home of the Hottest Trends
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…demonstrating and selling the hottest trending products in retail. You will be asked to maximize the sales of the store by achieving and surpassing personal productivity goals while being a…
Added 5 hours ago
TP
Boutique Manager (Contemporary Women's Fashion)
The Pink Door
Toronto, ON
- Full-time
Team Development: Recruit, onboard, schedule, and mentor a high-performing team of 2 to 5 part-time sales associates, inspiring them to hit daily sales targets and KPI benchmarks.
Added 5 hours ago
LC
Meat Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Toronto, ON
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 5 hours ago
Retail Associate - Hourly - Stores
Fossil Group
Edmonton, AB
We’re building what’s next at Fossil Group - and that chapter starts now. We have a vision to lead the industry in bold innovation across our products, experiences, and the way we connect…
Added 5 hours ago
SC
shift supervisor - Store# 29969, PARK PLACE â€“ BARRIE
Starbucks Coffee Company
Barrie, ON
- Full-time
…in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing…
Added 6 hours ago
TC
Retail Store Coordinator Full Time - Ancaster
TJX Canada – Winners, Marshalls, HomeSense
Ancaster, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 7 hours ago
SC
shift supervisor - Store# 20542, UPPER WINDERMERE
Starbucks Coffee Company
Edmonton, AB
- Full-time
…in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing…
Added 7 hours ago
LC
Apparel Department Manager Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 7 hours ago
LC
Meat Department Manager Part Time Day Greenlight Requisition
Loblaw Companies Limited
Toronto, ON
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 7 hours ago
CI
Supervisor (Part Time)
Carters Inc.
Mississauga, ON
- Part-time
As a Part Time Supervisor, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 8 hours ago
NF
Produce Department Manager Full Time Day
No Frills
Burnaby, BC
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 8 hours ago
L
Senior Cybersecurity Analyst - SOC
lululemon
Vancouver, BC
- Full-time
…pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $ 132,600 - 174,000CAD annually; the base pay…
Added 9 hours ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Saskatoon, SK
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 9 hours ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
New Westminster, BC
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 11 hours ago
TT
Retail Store Coordinator Full Time - Ancaster
The TJX Companies, Inc.
Ancaster, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 12 hours ago
IF
Senior Supply Chain Specialist – Planning, Procurement & Product Development
ITN Food Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As the role grows: set priorities, coach and develop team members, and take part in hiring and performance reviews.
Added 12 hours ago
7
Store Crew
7-Eleven
Winnipeg, MB
- Full-time
…cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety. What you might not…
Added 12 hours ago
7
Store Crew
7-Eleven
Niagara Falls, ON
- Internship
…cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety. What you might not…
Added 12 hours ago
7
Store Crew
7-Eleven
Surrey, BC
- Internship
…cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety. What you might not…
Added 12 hours ago
7
Store Crew
7-Eleven
Oakville, ON
- Internship
…cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety. What you might not…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Aug 17, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Data entry
Compliance
Sales strategies
Team leadership
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis access
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales software
Cash handling
Team training
Conflict resolution
Security systems
Inventory presentation
Product knowledge
Retail sales principles
Administrative duties
Data entry

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