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Added 8 mins ago
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Technical Product Manager
BoomerangFX
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
Location: Mississauga, Ontario - on-site, five days per week
Added 8 mins ago
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Event Coordinator
Wynford
Toronto, ON
- Full-time
…incentive travel and large events to experiential workshops and product launches, we deliver best-in-class events rooted in empathy, collaboration, and relentless innovation. Our passion…
Added 8 mins ago
Agricultural Assistant - Ontario Crops Research Centre - Simcoe
University of Guelph
Simcoe Lodge, ON · Simcoe, ON
Reporting to Manager, Ontario Crops Research Centre, Simcoe and based out of the town of Simcoe, Ontario. This is a seasonal role (10.5 months, early February to mid-December) that supports…
Added 8 mins ago
IT Product Manager
Munich Re
Toronto, ON
The IT Product Manager owns the strategy, delivery, performance and ongoing support of IT products serving one or more lines of business. Working closely with business product owners,…
Added 8 mins ago
Operations Manager
Amcor
SK · Britannia, SK
The Operations Manager directs and coordinates day to day operations of the 24/7 plant unionized facility in an industrial organization. Manages local scheduling and real-time operations…
Added 8 mins ago
TS
Key Account Manager
The Staffing Alternative
ON · Etobicoke (Mimico NW / The Queensway West / South of Bloor / Kingsway Park South West / Royal York South West), Ontario
- Full-time
Build a deep understanding of each customer's business strategy, operations, product portfolio and packaging requirements.
Added 8 mins ago
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Full-Time/Part-Time Student Optician: Brantford, ON
Specsavers
Brantford, ON
- Full-time
- Part-time
Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
Added 23 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Saint John, NB
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 23 mins ago
CS
Scotia Place Club Manager
Calgary Stampeder Football Club
Calgary, AB
- Full-time
…sports and entertainment destination! We are seeking a Club Manager to lead the daily operations of an exclusive premium hospitality space, delivering exceptional, personalized guest…
Added 23 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Saint John, NB
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 38 mins ago
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Senior Supply Chain Planner
PayCruit
Mississauga, ON
- Contract
Identify opportunities to improve supply flexibility while balancing inventory, collaborate with category manager on supplier working capital, and obsolescence risks.
Added 38 mins ago
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Back End Developer - .Net
BoomerangFX
Mississauga, ON
- Full-time
Location: Mississauga, Ontario - on-site, five days per week
Added 38 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vancouver, BC
- $52,500 CAD / year
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 38 mins ago
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Master Scheduler
New Flyer
Winnipeg, MB
- Full-time
Reporting to the Master Scheduling Manager, this position will work in collaboration with cross-functional teams to build an optimal schedule for bus line entries to ensure that our New…
Added 38 mins ago
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Bilingual French Customer Success Manager - Finance/Accounting
TP
Toronto, ON
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 38 mins ago
LB
Store Manager
Lolë Brands
Jasper, AB
- Full-time
We are looking for a Store Manager who is passionate about retail, leadership, and customer experience to lead our store in Jasper, Alberta.
Added 38 mins ago
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Bilingual French Customer Success Manager - Finance/Accounting
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 38 mins ago
PV
Keyholder
Pet Valu
Stewiacke, NS
- Part-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 54 mins ago
Senior Data Scientist, Autonomous Vehicles
Lyft
Toronto, ON
…to our AV partners. You will work closely with engineering, product, operations, policy and partnership leaders, act as the bridge to our central marketplace science teams, and represent…
Added 1 hour ago
SS
Sales & Business Development Representative – Industrial Solutions
Shreem Systems & Solutions Pvt. Ltd
Brandon, MB
- Full-time
…automation and control having headquarter in Brandon Manitoba and operations in Manitoba, Saskatchewan, Alberta and Northern Ontario. We are looking for highly professional dedicated…
Added 1 hour ago
MS
Purchasing Manager
Mirage Screen Systems Inc.
Montreal, QC
- Full-time
Mirage Screen Systems is seeking an experienced, strategic, and results-driven Purchasing Manager to lead our procurement operations and supply chain management starting January 4, 2027.…
Added 1 hour ago
Retail Store Associate, Financial Services
moomoo
Vancouver, BC
This is a Part-time and Full-time role with rotating shifts, including weekends and public holidays
Added 1 hour ago
MC
Retail Store Associate, Financial Services
Moomoo Canada
Vancouver, BC
- Full-time
This is a Part-time and Full-time role with rotating shifts, including weekends and public holidays
Added 1 hour ago
AC
Budtender
Atlantic Cultivation
Grand Falls-Windsor, NL
- Part-time
Budtenders are front and center for all the action. They are the liaison between the product and the customer, the brand ambassadors, and the friendly faces of our organization. We're…
Added 1 hour ago
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Program Manager
TalentWorld
Belleville, ON
- Full-time
TalentWorld is recruiting a Program Manager for one of its valued partners in Belleville.

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Aug 17, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Data entry
Compliance
Sales strategies
Team leadership
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis access
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales software
Cash handling
Team training
Conflict resolution
Security systems
Inventory presentation
Product knowledge
Retail sales principles
Administrative duties
Data entry

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Work requirements

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