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Added 16 mins ago
R|
Clinical Research Nurse - Occasional Pool
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…critical care, ICU, and/or infusion therapy. These nurses will support full-time CIM nursing staff by assisting with clinical trial-related activities, particularly those occurring outside…
Added 16 mins ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 16 mins ago
Pharmacy Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
We are passionate about taking care of the health and well-being of individuals and families in our communities. As a member of our pharmacy team, you’ll be part of a group committed to…
Added 16 mins ago
School Age Early Childhood Educator - Ferndale
YMCA of Simcoe/Muskoka
Barrie, ON
Ensure positive, professional communication with families, staff and volunteers on an ongoing basis
Added 32 mins ago
JI
Kitchen Designer
J.D. Irving, Limited
Moncton, NB
- Full-time
…products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to…
Added 32 mins ago
GF
Equipment Install Tech/Driver - Waterloo
GoodLife Fitness
Waterloo, ON · Maintenance Warehouse
- Full-time
Initiates updates with Club General Managers and support staff so they have a clear picture of outstanding issues
Added 32 mins ago
TS
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
Smiths Falls, ON · Mississippi-Rideau Lakes Corps
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 32 mins ago
C
VIP Kitchen (Queensway, Etobicoke)
Cineplex
Toronto, ON · CPX Queensway and VIP
- Part-time
As a VIP Kitchen Staff Member you support the Back-of-House Manager in leading the food service experience in your location. Our Kitchen Staff Members are passionate about food and…
Added 47 mins ago
ML
HR Advisor
Maple Leaf Foods Inc
ON · Hannon, ON
- $59,000 to $87,000 CAD / year
- Part-time
Provide direction and support to staff in such areas as workplace policy, employee legislation, staffing, and current and new systems
Added 47 mins ago
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Senior Geotechnical Engineer
Ausenco
Burnaby, BC
- Full-time
Prepare high-quality technical reports, proposals, and project documentation to support client needs and project milestones.
Added 47 mins ago
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Oxbow, SK
…reporting mechanisms. The RN is expected to participate in staff meetings and educational opportunities to maintain their own professional…
Added 1 hour ago
AH
Occupational Therapist II
Alberta Health Services
Westlock, AB
- Temporary
…as part of an interdisciplinary team, serving as an integral member and providing leadership to other healthcare professionals. You will make day-to-day clinical decisions regarding patient…
Added 1 hour ago
AH
Occupational Therapist II
Alberta Health Services
Westlock, AB
- Part-time
…as part of an interdisciplinary team, serving as an integral member and providing leadership to other healthcare professionals. You will make day-to-day clinical decisions regarding patient…
Added 1 hour ago
AH
Occupational Therapist II
Alberta Health Services
Westlock, AB
- Part-time
…as part of an interdisciplinary team, serving as an integral member and providing leadership to other healthcare professionals. You will make day-to-day clinical decisions regarding patient…
Added 1 hour ago
TS
Health Care Aid
The Salvation Army in Canada
AB · Edmonton, AB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 hour ago
TS
Health Care Aid
The Salvation Army in Canada
AB · Edmonton, AB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 hour ago
DC
Manager, Student Services
Douglas College
New Westminster, BC
- Full-time
…responsible for the day-to-day activities and supervision of assigned staff teams (e.g., student life, accessibility services, student services and/or student wellness) and will manage…
Added 1 hour ago
TS
Caseworker / Chaplain
The Salvation Army in Canada
Vancouver, BC
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 hour ago
School Age Early Childhood Educator - Goodfellow
YMCA of Simcoe/Muskoka
Innisfil, ON
Ensure positive, professional communication with families, staff and volunteers on an ongoing basis
Added 1 hour ago
School Age Early Childhood Educator - Collingwood
YMCA of Simcoe/Muskoka
Collingwood, ON
Ensure positive, professional communication with families, staff and volunteers on an ongoing basis
Added 1 hour ago
School Age Early Childhood Educator - Ferndale
YMCA of Simcoe/Muskoka
Barrie, ON
Ensure positive, professional communication with families, staff and volunteers on an ongoing basis
Added 1 hour ago
School Age Early Childhood Educator - Tay Shores
YMCA of Simcoe/Muskoka
Tay, ON
Ensure positive, professional communication with families, staff and volunteers on an ongoing basis
Added 1 hour ago
PC
Personal Support Worker (PSW) - Part Time
peopleCare Communities
Kitchener, ON
- Part-time
We are currently recruiting for experienced Personal Support Workers to join our rapidly growing team.
Added 1 hour ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Aug 17, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Data entry
Compliance
Sales strategies
Team leadership
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis access
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales software
Cash handling
Team training
Conflict resolution
Security systems
Inventory presentation
Product knowledge
Retail sales principles
Administrative duties
Data entry

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