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Added 2 mins ago
M
Electromechanical Assembler
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
MDA provides competitive compensation and benefits packages for its employees at all locations. As a team member of MDA, you and your qualified dependents are eligible to participate in a…
Added 2 mins ago
Account Executive, Auto
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Added 2 mins ago
CH
Health Care Aide - Taber
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Taber, AB
- Part-time
As a caring, responsible health care team member, you will support clients to be as safe and independent in our community settings, as possible, helping them to live their best lives. You…
Added 2 mins ago
CH
Visit Nurse - Ottawa
CBI Home Health
Ottawa, ON
- Part-time
…decision making and facilitate collaborative care with each member of the interdisciplinary team. Your managers and peers are easily accessible to you to provide mentorship and support for…
Added 2 mins ago
CH
Personal Support Worker - Hawkesbury
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Cornwall, ON · Hawkesbury, ON
- Part-time
As a caring and responsible healthcare team member, you will support clients in maintaining their safety and independence in their homes, helping them to live their best lives. You will…
Added 17 mins ago
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Clinical Research Nurse - Occasional Pool
RI-MUHC | Research Institute of the MUHC | #rimuhc
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- Full-time
Communicates with the patient and their family, the interdisciplinary team, his pairs or the support staff,
Added 17 mins ago
RS
310T Heavy Duty Truck & Coach Mechanic/Technician
Ryder System, Inc.
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- Full-time
Ability to work independently and as a member of a team.
Added 17 mins ago
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Sales Associate
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Ottawa, ON
- $17.95 to $22.45 CAD / hour
- Part-time
Possess a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives in a team environment.
Added 17 mins ago
BU
De Novo Retail Relationship Banker
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Toronto, ON
- Full-time
Acts as a key member of a collaborative and versatile branch and market team.
Added 17 mins ago
GD
QMS Auditor
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London, ON
- Full-time
…applications and candidates will continue to be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final decisions regarding…
Added 17 mins ago
AC
Tim Horton's Supervisor - SMU
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- Full-time
…the local community and a staple of Canadian culture! As a Team Member, you are the driving force behind the morning commute, the afternoon coffee run, and everything in…
Added 17 mins ago
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Sales Associate
Talbots
Toronto, ON
- $17.95 to $22.45 CAD / hour
- Part-time
Possess a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives in a team environment.
Added 17 mins ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
Assist with team member onboarding, training, and continuous education.
Added 17 mins ago
SL
Sales Associate, Footwear (Seasonal, Part-Time)
Sporting Life Group
Markham, ON
- Part-time
Sporting life is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners,…
Added 17 mins ago
SL
E-Commerce Shipping Associate (Seasonal, Part-Time)
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Added 17 mins ago
Pharmacy Manager
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We are passionate about taking care of the health and well-being of individuals and families in our communities. As a member of our pharmacy team, you’ll be part of a group committed to…
Added 17 mins ago
SL
Cashier (Seasonal, Part-Time)
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- Part-time
Sporting life is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners,…
Added 17 mins ago
General Applications
Winnipeg Airports Authority
Winnipeg, MB
If you are interested in working as a member of our team and there are no openings within your desired field you may submit a general application. Your information will be maintained on…
Added 17 mins ago
School Age Early Childhood Educator - Ferndale
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Join our professional and passionate team of early childhood educators!
Added 17 mins ago
R
Team Lead-Retail- Full Time
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Waterloo, ON
- Full-time
…culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and…
Added 17 mins ago
Fire Sprinkler Technician
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…of applications. All AI-supported results are reviewed by a member of our recruitment team before any hiring decisions are…
Added 17 mins ago
DW
Project Manager
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Toronto, ON
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1. A 30-minute intro call with a member of our team.
Added 33 mins ago
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Tax Law - Tax Litigation, Associate - Montreal
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Montreal, QC
- Full-time
…successfully navigate the complexities of Canada’s tax laws. Our team has been ranked among Canada’s best and a number of our lawyers are widely regarded as leading practitioners and…
Added 33 mins ago
JI
Kitchen Designer
J.D. Irving, Limited
Moncton, NB
- Full-time
Whether you're leading a team, serving customers, creating content, managing projects, or building expertise in your field, you'll find opportunities to learn new skills, take on new…
Added 33 mins ago
GF
Equipment Install Tech/Driver - Waterloo
GoodLife Fitness
Waterloo, ON · Maintenance Warehouse
- Full-time
…works to ensure the highest function of all aspects of both member-facing and associate areas. This role is also responsible for reporting on work progress and completion while…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Aug 17, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Data entry
Compliance
Sales strategies
Team leadership
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis access
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales software
Cash handling
Team training
Conflict resolution
Security systems
Inventory presentation
Product knowledge
Retail sales principles
Administrative duties
Data entry

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