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Added 34 mins ago
Warehouse Order Selector - Night
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Rocky View No 44, AB · Rocky View County, AB
Two-person lift required for weights exceeding 50 lbs
Added 49 mins ago
SC
barista - Store# 58093, FRASER HWY & 216TH STREET
Starbucks Coffee Company
Langley (District), BC · Langley, BC,CA
- Full-time
Consider yourself a “people person,” and enjoy meeting others.
Added 49 mins ago
SC
barista - Store# 04471, BC CHILDREN'S HOSPITAL
Starbucks Coffee Company
Vancouver, BC
- Full-time
Consider yourself a “people person,” and enjoy meeting others.
Added 49 mins ago
SC
barista - Store# 10315, 4060 CH DE LA COTE-DE-LIESSE
Starbucks Coffee Company
Mont-Royal, QC
- Full-time
Consider yourself a “people person,” and enjoy meeting others.
Added 49 mins ago
SC
barista - Store# 54357, 1361 LOUGHEED HWY
Starbucks Coffee Company
Coquitlam, BC
- Full-time
Consider yourself a “people person,” and enjoy meeting others.
Added 49 mins ago
SC
barista - Store# 26776, LAURIER QUEBEC
Starbucks Coffee Company
Quebec, QC
- Full-time
Consider yourself a “people person,” and enjoy meeting others.
Added 49 mins ago
SC
barista - Store# 85996, 1317 SECOND ST E
Starbucks Coffee Company
Cornwall, ON
- Full-time
Consider yourself a “people person,” and enjoy meeting others.
Added 1 hour ago
LT
truck driver, long haul
LINK-X TRANSPORT INC.
Winnipeg, MB
- Full-time
Tarping and ensuring safety and security of cargo
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Sherwood Park, AB
Familiarity with security alarm systems – enabling and disabling.
Added 1 hour ago
DB
Part Time Bridal Sales
David's Bridal
Hamilton, ON
- Part-time
Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
Added 1 hour ago
SC
barista - Store# 84650, CENTRE EATON MONTREAL
Starbucks Coffee Company
Montreal, QC
- Full-time
Consider yourself a “people person,” and enjoy meeting others.
Added 1 hour ago
SC
barista - Store# 18196, 410 & STEELES-BRAMPTON
Starbucks Coffee Company
Brampton, ON
- Full-time
Consider yourself a “people person,” and enjoy meeting others.
Added 1 hour ago
SC
barista - Store# 04810, E. COLUMBIA & SHERBROOKE - SAN MARINO
Starbucks Coffee Company
New Westminster, BC
- Full-time
Consider yourself a “people person,” and enjoy meeting others.
Added 2 hours ago
T
Seasonal Sales Associate
Tillys
King, ON
- Temporary
As a Sales Associate, you will be responsible for delivering the Tillys Experience to our Customers. Are you a "people person" who has a talent for making friends with perfect strangers? Do…
Added 2 hours ago
UH
Timber-Tech Building Solutions - Shop Framer
UpSourced HR
Balzac, AB
- Internship
Added 2 hours ago
VS
Floor Layer - Apprentice
Vancouver School Board
Vancouver, BC
- Full-time
This position is 100% in-person and at various VSB sites
Added 2 hours ago
CC
Data Engineer
Canadian Cancer Society
Hamilton, ON
- Full-time
Partner with business and technical teams to design and implement data solutions that adhere to security best practices and align with data governance standards.
Added 2 hours ago
DB
Part Time Bridal Sales
David's Bridal
Dartmouth, NS
- Part-time
Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
Added 2 hours ago
DB
Part Time Bridal Sales
David's Bridal
Woodbridge, ON
- Part-time
Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
Added 2 hours ago
SC
barista - Store# 04489, ESSA ROAD - BARRIE
Starbucks Coffee Company
Barrie, ON
- Full-time
Consider yourself a “people person,” and enjoy meeting others.
Added 2 hours ago
S
Casual Specialized Child/Youth Support Worker - Abbotsford
Strive
Abbotsford, BC
- $29.22 CAD / hour
- Part-time
Providing primary support to the individual as part of a collaborative team, while working toward personalized goals and ensuring consistent, person-centered care.
Added 3 hours ago
Nursing Assistant (UCA)/ Auxiliaire de l'unité/Aide-commis de l'unité (ACU)
Winnipeg Regional Health Authority
Winnipeg, MB
Added 3 hours ago
Childcare Assistant
Winnipeg Regional Health Authority
Churchill, MB
…candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of…
Added 3 hours ago
General Duty Medical Laboratory Technologist
Winnipeg Regional Health Authority
Winnipeg, MB
…candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of…
Added 3 hours ago
General Duty Nurse (N2) - Women's Health Labour & Delivery
Winnipeg Regional Health Authority
Winnipeg, MB
…candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of…

Fire & Flower Inc.

Retail Experience Lead

Sherwood Park, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 3, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, compliance, and product presentation while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Problem solving
Compliance
Product knowledge
Sales strategies
Data entry
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Data Entry
Time Management
Leadership
Product Knowledge
Retail Operations

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