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Added 5 mins ago
C
Driver
Chartwell
Edmonton, AB
- Part-time
…others? As a Driver at Chartwell, you’ll ensure our residents, staff, and volunteers travel safely and comfortably to appointments, errands, recreational outings, and special events. Your…
Added 5 mins ago
Receptionist/Concierge
Chartwell
Thornhill, ON
Exceptional communication and customer service skills
Added 5 mins ago
VH
Registered Practical Nurse - Foot Care Nurse
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
Estimated annual earning potential: $70,000–$120,000. Actual earnings may vary based on availability and service volumes
Added 5 mins ago
W
(CAN) Health and Beauty Team Lead
Walmart
Red Deer, AB
- Full-time
Assists in the leadership of the Health and Beauty areas (Health and Beauty, Pharmacy – Over the Counter and Cosmetics) and department processes, respond to problems and inquiries and…
Added 5 mins ago
HR
Assistant Manager, Restaurant
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
…Beverage Supervisors to project Hard Rock’s high standards of service and professional hospitality at all times and to ensure guests are provided with an authentic experience that…
Added 6 mins ago
HM
Pediatrics
Health Match BC
Penticton, BC
- Full-time
…in the heart of downtown Penticton. Experienced secretarial staff are shared among the group, so no additional hiring of Medical Office Assistants is necessary. Overhead and MOA costs are…
Added 6 mins ago
HM
Psychiatry
Health Match BC
Penticton, BC
- Part-time
The Penticton Regional Hospital (PRH) is a 158-bed Acute Care facility in the Okanagan Health Service Area and responsible for providing core medical and surgical specialty services to…
Added 6 mins ago
HM
Anesthesiology
Health Match BC
Penticton, BC
- Part-time
The Penticton Regional Hospital (PRH) is a 158-bed Acute Care facility in the Okanagan Health Service Area and responsible for providing core medical and surgical specialty services to…
Added 6 mins ago
HM
Vascular Surgery
Health Match BC
Kamloops, BC
- Part-time
…people, and is located in the Thompson Cariboo Shuswap Health Service Area. As one of two Interior Health tertiary referral hospitals, RIH is a no refusal centre with an Emergency…
Added 6 mins ago
ET
Operations Coordinator - Kamloops, BC
Elevation Technical Services
Kamloops, BC
- Full-time
Elevation Technical Services is an innovative, service-driven consulting firm delivering solutions across transportation, infrastructure, civil, mining, and vertical construction sectors…
Added 6 mins ago
HM
Psychiatry
Health Match BC
Kamloops, BC
- Full-time
With active staff privileges at RIH, you’ll lead as the Most Responsible Physician for your patients during their hospital stays, ensuring a continuity of care that families can trust.…
Added 6 mins ago
TG
barber shop manager
Tommy Gun's Original Barbershop
St. Albert, AB
- Full-time
Establish or implement policies and procedures for staff
Added 6 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
…very friendly and supportive physician colleagues, excellent staff and highly competitive overhead. Office overhead is split 3…
Added 6 mins ago
HM
Neurology
Health Match BC
Burnaby, BC
- Full-time
…involved in academics, teaching, research, quality improvement, leadership development, and more. A UBC faculty appointment can be…
Added 6 mins ago
JJ
assistant manager, restaurant
Jugo Juice
Burnaby, BC
- Full-time
Added 6 mins ago
DQ
assistant manager, restaurant
Dairy Queen
Burnaby, BC
- Full-time
Added 6 mins ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
…Kelowna, the Department Head works closely with provincial program leadership, Medical Affairs, Interior Health, operational leaders, and physician colleagues to support clinical planning,…
Added 6 mins ago
KT
assistant bar manager
King Tandoori Drew
Mississauga, ON
- Full-time
Added 6 mins ago
DT
business management analyst
DM TRANSPORT
Bolton, ON
- Full-time
Direct and advise staff in the development and implementation of service quality assessment strategies
Added 20 mins ago
SC
Supervisor-Kitchen/Culinary
Sodexo Canada Ltd
Edmonton, AB
- Full-time
At Sodexo, we do more than support healthcare - we help shape it. From retail food service and patient nutrition to environmental services and facilities management, our teams work behind…
Added 35 mins ago
Parts Manager (Heavy Duty)
Velocity Vehicle Group
Surrey, BC
…relationships are maintained. This role includes supervising staff through hiring, training, scheduling, and performance management, while also analyzing financial variances and visiting…
Added 35 mins ago
Retail Experience Lead
Fire & Flower Inc.
Sherwood Park, AB
…members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting…
Added 35 mins ago
Casual Community Disability Worker I
Catholic Social Services
Wainwright, AB
With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of…
Added 35 mins ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent
Added 35 mins ago
JS
Supervisor, Part Time -- Chinook Mall
JD Sports / Livestock / Size?
Calgary, AB
- Part-time
Act as a partner between customers, sales associates and store leadership.

Fire & Flower Inc.

Retail Experience Lead

Sherwood Park, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 3, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, compliance, and product presentation while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Problem solving
Compliance
Product knowledge
Sales strategies
Data entry
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Data Entry
Time Management
Leadership
Product Knowledge
Retail Operations

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