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Added 1 hour ago
FT
Tire Technician, Spruce Grove
Fountain Tire
Edmonton, AB
- Other
Health, dental, and vision benefit programs for you and your family, including a RRSP program with company matching!
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home…
Added 1 hour ago
WB
Lead Base Area Operator
Whistler Blackcomb
Whistler, BC
- Temporary
…Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness…
Added 1 hour ago
A
Program Manager, Retail Product Transformation and Operating Model Design [AQ-25792]
Aquent
Toronto, ON
- $65 to $95 CAD / hour
- Contract
Aquent is partnering with a leading Canadian retail organization seeking an experienced Program Manager to support a major enterprise transformation of product information, content, digital…
Added 2 hours ago
FT
Outside Sales Representative, Calgary Moraine
Fountain Tire
Calgary, AB
- Other
Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
Added 2 hours ago
FT
Inside Sales Representative, Lethbridge North
Fountain Tire
Lethbridge, AB
- Other
Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
Added 2 hours ago
FT
Assistant Manager, Calgary Crowfoot
Fountain Tire
Calgary, AB
- Other
Looking to accelerate your career? Fountain Tire Calgary Crowfoot is looking for a highly motivated leader to join the team as an Assistant Manager!
Added 2 hours ago
FT
Inside Sales Representative, Val Caron
Fountain Tire
Sudbury, ON · Val Caron, ON
- Other
Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
Added 2 hours ago
FT
Service Manager, Edson
Fountain Tire
Edson, AB
- Other
Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance…
Added 2 hours ago
FT
Automotive Service Advisor
Fountain Tire
Thunder Bay, ON
- Other
At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or…
Added 2 hours ago
FT
General Labourer, St. Albert
Fountain Tire
St. Albert, AB
- Other
Health, dental, and vision benefit programs for you and your family, including a RRSP program with company matching!
Added 2 hours ago
FT
Automotive Tire Technician
Fountain Tire
Leduc, AB
- Other
Health, dental, and vision benefit programs for you and your family, including a RRSP program with company matching!
Added 2 hours ago
FT
Automotive Tire Technician, Saskatoon (Millar Avenue)
Fountain Tire
Saskatoon, SK
- Other
Health, dental, and vision benefit programs for you and your family, including a RRSP program with company matching!
Added 2 hours ago
FT
Tire Technician, Kelowna
Fountain Tire
Kelowna, BC
- Other
Health, dental, and vision benefit programs for you and your family, including a RRSP program with company matching!
Added 2 hours ago
FT
Commercial Tire Technician, Lethbridge North
Fountain Tire
Lethbridge, AB
- Other
At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or…
Added 2 hours ago
FT
Automotive Tire Technician, Sudbury Barrydowne
Fountain Tire
Sudbury, ON
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Health, dental, and vision benefit programs for you and your family, including a RRSP program with company matching!
Added 2 hours ago
FT
Experienced Tire Technician (Ponoka)
Fountain Tire
Ponoka, AB
- Other
We help take care of you and your family with our impressive health, dental, and vision benefits, plus a RRSP program with company matching!
Added 2 hours ago
FT
Tire Technician, Winnipeg Warman Road
Fountain Tire
Winnipeg, MB
- Other
Health, dental, and vision benefit programs for you and your family, including a RRSP program with company matching!
Added 2 hours ago
FT
Inside Sales Representative, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
Added 3 hours ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 3 hours ago
SD
Merchandiser, Hourly Part Time Night
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Burlington, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 3 hours ago
RE
Parts Technician- Bobcat of the Peace
Rentco Equipment Ltd.
Grande Prairie, AB
- $30.15 to $40.2 CAD / hour
- Full-time
Reporting stock levels to Service Manager or Branch Manager, following up on shortages and reporting shortages to Manager
Added 3 hours ago
TH
Millwork Sales Part Time (SYDNEY)
The Home Depot
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- Part-time
Using empowerment program when necessary to satisfy customers
Added 4 hours ago
CI
Supervisor (Part Time)
Carters Inc.
Calgary, AB
- Part-time
Benefits and perks that make life better, including an Employee Assistance Program, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!
Added 4 hours ago
W
Cashier / Front End Checkout Team Associate
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- Part-time
2.Processes all purchase transactions in a timely and efficient manner, including deactivation of merchandise with respect to the EAS Program.

Fire & Flower Inc.

Retail Experience Lead

Canmore, AB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, compliance, and product presentation while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication
Time management
Problem solving
Compliance
Data entry
Security alarm operation
Training
Sales strategy
Objection handling

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Training
Onboarding
Security
Alarm Systems
Data Entry
Retail Operations
Product Knowledge
Team Leadership
Time Management
Sales Strategy
Objection Handling

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