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Added 6 mins ago
Mechanic Class A 506
Purolator
Winnipeg, MB
…the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for…
Added 6 mins ago
OR
Wireless Sales Associate - Gander
OSL Retail Services Inc
Gander, NL
- Other
Looking for a career where your effort directly impacts your earnings? At OSL Retail Services, people are at the heart of everything we do. Founded in 2012 and recognized as one of Canada's…
Added 6 mins ago
OR
Wireless Retail Manager- Gander
OSL Retail Services Inc
Gander, NL
- Other
OSL is a dynamic, people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every…
Added 6 mins ago
HP
Building Manager
Hazelview Properties
Regina, SK
- Full-time
At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us…
Added 6 mins ago
MC
Member Services Representative - Part Time (Pendale)
Meridian Credit Union
St. Catharines, ON
- $45,000 to $49,000 CAD / year
- Part-time
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and…
Added 6 mins ago
ML
Assistant General Manager
MAPLE LEAF LOUNGE
ON · Mississauga, ON
- Full-time
The Assistant General Manager is responsible for supporting the General Manager in all aspects of daily operating, including but not limited to: scheduling, recruitment, performance…
Added 6 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards…
Added 6 mins ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
Whitby, ON
- $55,000 to $60,000 CAD / year
- Full-time
From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards…
Added 6 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards…
Added 6 mins ago
UH
Registered Nurse - Hemodialysis
University Health Network
Mississauga, ON
- Part-time
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Added 6 mins ago
RB
Sales Trainee (Contract)
Red Bull
Calgary, AB
- Contract
Evaluate all competitors’ activities such as new launches and price reductions and communicate with District Sales Manager.
Added 6 mins ago
LC
Staff Pharmacist
Loblaw Companies Limited
North Sydney, NS
- Full-time
This position reports to the Pharmacy Manager and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet patient’s…
Added 6 mins ago
LC
Pharmacy Manager
Loblaw Companies Limited
Kingston, NS
- Full-time
- Strong people management skills and the ability to motivate and coach others
Added 6 mins ago
LC
Pharmacy Manager, Registered Pharmacy Technician (RPhT)
Loblaw Companies Limited
Liverpool, NS
- Full-time
The Pharmacy Manager, Registered Pharmacy Technician (RPhT) is responsible for the overall operational, administrative, and technical management of the pharmacy, serving as the Designated…
Added 6 mins ago
OC
Business Development Manager
Ontario Clean Water Agency
Kirkland Lake, ON · OCWA - Kirkland Lake WWT
- Full-time
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of…
Added 21 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
…we serve with purpose, passion, and a deep commitment to the people who rely on…
Added 21 mins ago
OP
Maintenance Contract Supervisor
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Mississauga, ON
- $90,700 to $133,653 CAD / year
- Full-time
…Ontario's transportation network and support the millions of people who travel across the province every…
Added 21 mins ago
I
Claims Manager
InsuranceWorks.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Claims Manager – Delegated Authority / TPA Claims
Added 21 mins ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
Whitby, ON
- $55,000 to $60,000 CAD / year
- Full-time
From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards…
Added 21 mins ago
VT
Installation Manager
Valiant TMS
Windsor, ON
- Full-time
…solutions, is seeking an experienced and driven Installation Manager to lead the successful installation, commissioning, and handover of complex automation projects. If you excel at…
Added 21 mins ago
Z
Sales Partner
Zorino
Canada
- Contract
Zorino is a power dialer and calling CRM built for small sales and service teams of 2 to 10 people. It dials the call list automatically, skips answering machines, and rings the rep's own…
Added 21 mins ago
BB
Territory Manager, Dual - Sarnia/Windsor (United Division)
Breakthru Beverage Group
Windsor, ON · ON · Head Office Ontario CAN
- Full-time
…our business using the most effective sales tools to give our people and brands the best opportunity to win in all…
Added 21 mins ago
C
Marketing Manager
Calmsource
Vancouver, BC
- Full-time
Our mission is simple: we want to set people free to do meaningful work. People love our software--and it turns out that people love working here too. We’ve been recognized as a “Best…
Added 21 mins ago
T
Recruitment Specialist I
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Reporting to the Recruiting Manager and Lead, the Volume Hiring Recruiter is responsible for owning the full-cycle recruitment process for our CORE team. You will act as a strategic partner…
Added 21 mins ago
Registered Nurse - Operating Room
Southlake Health Community
Newmarket, ON · Southlake Health
A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.

Fire & Flower Inc.

Retail Experience Lead

Hawkesbury, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Time management
Organizational skills
Data entry
Troubleshooting
Sales strategy
Security alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis access
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Operations
Alarm Systems
Data Entry
Training
Onboarding
Retail Sales Principles
Product Knowledge
Time Management
Leadership
Team Motivation
Retail Management

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