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Added 21 mins ago
FS
Endur Developer
Futran Solutions
Calgary, AB
- Contract
This lead will drive lead the project in various roles including Technical Lead, Development Lead, Solution Architect and Technical SME . He/She will own/drive/manage the solution design…
Added 21 mins ago
IG
Senior Product Owner
Insight Global
Toronto, ON
- $75 to $85 CAD / hour
- Contract
Agile Methodology Experience: Hands-on experience with agile methodologies to ensure efficient and flexible product development.
Added 21 mins ago
OV
Vice President Marketing
October's Very Own
Toronto, ON
- $200,000 to $250,000 CAD / year
- Full-time
Lead the development of brand and communications strategies that reinforce OVO’s cultural relevance, strengthen its connection with clients, and support global brand growth.
Added 21 mins ago
OV
Buying Manager
October's Very Own
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
Partner with Design, Product Development, Revenue Leads, and Marketing to align product strategy with sales objectives and go-to-market planning across the OVO business
Added 21 mins ago
ES
Microsoft Dynamics Lead
Enterprise Solutions Inc.
Montreal, QC
- Contract
We are looking for a Senior Microsoft Dynamics Developer / Lead with strong experience in Microsoft Dynamics 365 Customer Service and Power Platform. The ideal candidate will have hands-on…
Added 21 mins ago
PT
Embedded Software Designer
Pleora Technologies
Ottawa, ON · Kanata, Ontario
- Full-time
Help lead project planning by identifying tasks, effort and cost estimates and dependencies for the embedded software team
Added 36 mins ago
Sr. Specialist, Mechanical Engineer (L4) - CAE
L3Harris Technologies
ON · Waterdown, ON
Often gives technical or project related guidance and direction to other staff. May act as a lead on larger projects. May provide guidance or mentor staff on complex design practices and…
Added 36 mins ago
SH
Casual Infusion Nurse (Downtown Toronto, ON, on-site)
Sentrex Health Solutions
Toronto, ON
- Part-time
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered…
Added 36 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 36 mins ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
Whitby, ON
- $55,000 to $60,000 CAD / year
- Full-time
Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
Added 36 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
Added 36 mins ago
NC
Senior Broker, Commercial Insurance
NFP Corp
Toronto, ON
- Full-time
Lead by example in executing on NFP’s broking strategies, including strategic carriers, panels, and preferred wholesaler utilization
Added 36 mins ago
LC
Gérant d'épicerie
Loblaw Companies Limited
Montreal, QC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 36 mins ago
LC
Pharmacy Manager, Registered Pharmacy Technician (RPhT)
Loblaw Companies Limited
Liverpool, NS
- Full-time
Oversee the effective integration of new hires, including training, follow-up during probationary periods, and ongoing development to ensure successful onboarding.
Added 51 mins ago
A
Principal Data Scientist
Autodesk
ON · Ontario, Canada
- Full-time
Work alongside a product development team and apply data mining, analytics and machine learning methods to understanding how customers use, adopt and achieve successful outcomes with our…
Added 51 mins ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
Whitby, ON
- $55,000 to $60,000 CAD / year
- Full-time
Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
Added 51 mins ago
Retail Experience Lead
Fire & Flower Inc.
Gravenhurst, ON
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 51 mins ago
Retail Sales Associate
Fire & Flower Inc.
Saskatoon, SK
The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the…
Added 51 mins ago
Retail Experience Lead
Fire & Flower Inc.
Hawkesbury, ON
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 51 mins ago
Office Manager
F12.net
Toronto, ON · North York, ON
…into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology…
Added 51 mins ago
ES
Therapeutic Area Specialist, Fertility, Quebec
EMD Serono, Inc.
Mississauga, ON
- Full-time
…working culture, presenting great opportunities for personal development and career advancement across the…
Added 51 mins ago
C
Sr. Engineer - Automation, Falcon Complete
CrowdStrike
Canada
- Full-time
As a Senior Engineer - Automation on our Falcon Complete Managed Detection & Response (MDR) team, you will lead the design and implementation of complex security automation services that…
Added 51 mins ago
NF
People Services Specialist
New Flyer
Winnipeg, MB
- Full-time
Passionate about creating a better product, a better workplace, and a better world
Added 51 mins ago
U
Implementation Consultant
Upshop
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Upshop is seeking an Implementation Consultant to lead customers through the successful deployment and adoption of Upshop solutions.
Added 51 mins ago
JC
Store Manager
JYSK Canada
Prince George, BC
- $57,000 to $62,000 CAD / year
- Full-time
As the Store Manager, you are responsible for the direct supervision and development of the management and store team. You will lead, manage, and ensure the maximization of sales growth in…

Fire & Flower Inc.

Retail Experience Lead

Hawkesbury, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Time management
Organizational skills
Data entry
Troubleshooting
Sales strategy
Security alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis access
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Operations
Alarm Systems
Data Entry
Training
Onboarding
Retail Sales Principles
Product Knowledge
Time Management
Leadership
Team Motivation
Retail Management

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