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Added 14 mins ago
GC
Customer Service Sales
GMS Canada
Saanichton, BC
- Full-time
The primary function of Customer Service - Sales is to provide product knowledge on building materials to new and existing customers. The shifts will be Thursday - Monday and the wage range…
Added 14 mins ago
L
Financial Advisor
Leadervest
Courtenay, BC
- Full-time
Supportive leadership and administrative infrastructure
Added 14 mins ago
TS
Account Manager
Three Ships
Toronto, ON
- $75,000 to $100,000 CAD / year
- Full-time
You'll report to the department lead of Sales and work closely with our Sales & Education, Marketing, Ecommerce and Operations teams. This is a great opportunity for someone who loves…
Added 14 mins ago
S
Events Coordinator, North America
Solifi
Toronto, ON
- Full-time
Partner with Sales, Customer Success, Product, and Marketing stakeholders to collect requirements and support successful participation.
Added 14 mins ago
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Retail Store Manager - Mississauga
Lindt & Sprüngli (Canada), Inc
Mississauga, ON
- Full-time
…production sites in Europe and the USA, and distribution and sales companies on four…
Added 14 mins ago
M
Property Accountant
MTRPL
Montreal, QC
- Full-time
…projects that shape dynamic, walkable urban environments and support long-term community and commercial…
Added 28 mins ago
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Toronto, ON
- $102,000 to $116,000 CAD / year
- Full-time
…requests through Jeeter's established Asana system, supporting sales, marketing, digital, events, and other departments. This hands-on role requires strong organization, troubleshooting…
Added 28 mins ago
LB
Executive Assistant
Labatt Breweries of Canada
Toronto, ON
- Full-time
We’re looking for a highly organized, proactive and resourceful Executive Assistant to support four senior leaders across our Commercial organization: VP Marketing, VP Sales, VP Commercial…
Added 28 mins ago
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Template - Operations Manager
Movati
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- Full-time
…providing managerial oversight and being a point person for support so our team members consistently receive the feedback they need to further their careers with…
Added 43 mins ago
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Ticketing Administrator
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- Full-time
…troubleshooting of ticketing products and providing general support to the user…
Added 43 mins ago
H
Talent Acquisition Partner - Holman Canada
Holman
Mississauga, ON
- $60,080 to $85,610 CAD / year
- Full-time
…personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and…
Added 43 mins ago
Product Coordinator - Travel
CAA Club Group
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Provide day-to-day administrative and coordination support to the Travel Product and Extraordinary Explorations teams, helping ensure efficient and organized operations.
Added 43 mins ago
Postmaster - Premises provided by Postmaster (Group Office) RVSGA10 (89115875)
Canada Post - Postes Canada
Longworth, BC
Experience interacting with the public in a retail and/or service environment, including sales and cash transactions
Added 43 mins ago
Operations Specialist 1
Sonepar
Vaughan, ON
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 43 mins ago
OR
Workforce Planning & Labor Specialist
OSL Retail Services Inc
Mississauga, ON
- Other
…Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and…
Added 43 mins ago
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Planet Fitness - Weekend Member Services Representative - Part Time - Burlington
Taymax Group
Burlington, ON
- Part-time
Added 58 mins ago
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Sun Life
Victoria, BC
- Full-time
Provide administrative and general office support aligned with all Sun Life policies and procedures
Added 58 mins ago
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Assistant Controller
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Longueuil, QC · Saint-Hubert, Quebec
- Full-time
Your morning starts with coffee and the overnight numbers. Sales posted higher than forecast at one of our distribution centers, and scrap at a plant is running above plan, so you flag both…
Added 58 mins ago
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Billing Specialist
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Montreal, QC
- Full-time
Communicate with Sales Representatives to advise if customer orders are missing
Added 58 mins ago
FR
Sales Coordinator
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Kelowna, BC
- Full-time
Sales Operations: Support Sales Consultants with documentation, order processing, pricing updates, and daily administrative requirements.
Added 58 mins ago
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Universal Financial Associate -Beiseker
Servus Credit Union
Beiseker, AB
- Part-time
…members, handle discussions with walk-in members, and a variety of administrative and branch support activities. You'll also help the branch and our members by processing daily banking…
Added 58 mins ago
SC
Member Experience Advisor - St Paul
Servus Credit Union
St. Paul, AB
- Part-time
The Member Experience Advisor role acts as the first line of support as members work towards their financial goals. This role is responsible for providing exceptional member service by…
Added 58 mins ago
AP
Graphics Coordinator
Atlantic Packaging Products Ltd.
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- Full-time
Provide technical and analytical support by evaluating artwork, specifications, production requirements, and workflow data to identify issues, resolve problems, and improve accuracy,…
Added 58 mins ago
D
Sales Enablement Specialist (Proposal Design)
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Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver…
Added 58 mins ago
AI
Assistant Branch Manager
American Iron and Metal
Montréal-Est, QC
- Full-time
…4,000 employees worldwide, and over $3.5 billion in annual…

Fire & Flower Inc.

Retail Experience Lead

Hawkesbury, ON, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Time management
Organizational skills
Data entry
Troubleshooting
Sales strategy
Security alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis access
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Operations
Alarm Systems
Data Entry
Training
Onboarding
Retail Sales Principles
Product Knowledge
Time Management
Leadership
Team Motivation
Retail Management

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