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Wireless Retail Manager- Gander
OSL Retail Services Inc
Gander, NL
- Other
As a Wireless Manager, you’re key to our success. An inspiring leader who can help your store stores deliver awesome sales and great service. You’ll get to build your own a sales team while…
Added 1 min ago
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Building Manager
Hazelview Properties
Regina, SK
- Full-time
Responsible for the day-to-day operations of the building
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MC
Member Services Representative - Part Time (Pendale)
Meridian Credit Union
St. Catharines, ON
- $45,000 to $49,000 CAD / year
- Part-time
…patience and empathy. While positioning Meridian’s products and services to add value to our Members financial…
Added 1 min ago
CR
Transload Operator
Cando Rail & Terminals
Winnipeg, MB
- Full-time
Cando provides specialized rail operating services. We provide a wide range of rail services including short line operations, industrial switching, material handling, terminal & transload…
Added 1 min ago
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Senior Manufacturing Systems Engineer
Atlantic Packaging Products Ltd.
Toronto, ON · Scarborough, ON
- Full-time
The Senior Manufacturing Systems Engineer provides technical leadership across manufacturing operations, process optimization, reliability improvement, capital planning, and operational…
Added 1 min ago
LC
Staff Pharmacist
Loblaw Companies Limited
North Sydney, NS
- Full-time
…philosophy that includes: Pharmacy, Dietitian, Medical and Optical…
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LC
Pharmacy Manager
Loblaw Companies Limited
Kingston, NS
- Full-time
…philosophy that includes: Pharmacy, Dietitian, Medical and Optical…
Added 1 min ago
LC
Pharmacy Manager, Registered Pharmacy Technician (RPhT)
Loblaw Companies Limited
Liverpool, NS
- Full-time
Oversee and manage all daily pharmacy operations, ensuring efficient and accurate prescription processing, inventory management, and technical services.
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Business Development Manager
Ontario Clean Water Agency
Kirkland Lake, ON · OCWA - Kirkland Lake WWT
- Full-time
…territory/region while working with service delivery teams (such as our Operations and Engineering Teams); renew current contracts and obtain new business through close collaboration with…
Added 16 mins ago
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Pharmacy Manager
Northway Pharmacy
Winnipeg, MB
- Full-time
As a Pharmacy Manager you will be responsible for:
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Maintenance Contract Supervisor
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Mississauga, ON
- $90,700 to $133,653 CAD / year
- Full-time
Are you a motivated leader with experience in infrastructure operations or maintenance management? The Ministry of Transportation is seeking a Maintenance Contract Supervisor to support the…
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Recruitment Specialist I
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
…around 50% of employees now working remotely. We also provide services in 300 languages and…
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Retail Experience Lead
Fire & Flower Inc.
Gravenhurst, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
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Retail Experience Lead
Fire & Flower Inc.
Hawkesbury, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
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Operations Manager - Church Planting
The Christian Reformed Church in North America
Remote, Canada
- Full-time
- Remote
The Operations Manager oversees the daily management of the Church Planting Core Initiative, ensuring effective workflows, processes, and financial systems are in place. This role…
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Office Manager
F12.net
Toronto, ON · North York, ON
The Position: Reporting to the Business Operations Manager, you will build and maintain strong relationships both internally and externally with clients and vendors and will work to ensure…
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Load Master
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the Manager, Cargo Operations, the Cargo Loadmaster is primarily responsible for preparing and allocating freight on Company flights. Focusing on the Service level agreement to…
Added 16 mins ago
Cargo Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the Manager, Cargo Operations, the Cargo Agent is responsible to receive, verify and inspect freight shipments from the general public and corporate customers. Prepare required…
Added 16 mins ago
Barrie & Simcoe County- Sales Representative
Human Resources
Barrie, ON
…years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New…
Added 16 mins ago
London - Business Development/Sales Representative
Human Resources
London, ON
…years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New…
Added 16 mins ago
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Production Manager
Capsule Factory Nutraceuticals
Woodstock, ON
- Full-time
The Production Manager leads Capsule Factory’s manufacturing operation and is accountable for producing safe, high-quality natural health products on schedule and at target cost. The role…
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Operational Service Specialist
EZRA
Toronto, ON
- $53,000 to $56,000 CAD / year
- Contract
The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services…
Added 16 mins ago
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Administrative Assistant
Richardson International
White City, SK
- Full-time
…Richardson, we are committed to enhancing our facilities and services and investing in our people and our…
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Senior Manager, Debit eCommerce
RBC
Toronto, ON
- Full-time
…competitive position. You will be accountable for day-to-day operations for the Virtual Visa Debit and Interac Direct portfolios, covering operational risk, compliance, monthly reporting,…
Added 16 mins ago
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Territory Manager
Waste Connections
Bracebridge, ON
- Full-time
The Territory Manager will prospect new business while providing excellent customer service. In this role, you will be reaching out to potential customers by cold calling… a lot! We have a…

Fire & Flower Inc.

Retail Experience Lead

Gravenhurst, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Sales strategy
Compliance
Data entry
Objection handling
Team leadership

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Data Entry
Training
Onboarding
Retail Operations
Product Knowledge
Sales Strategy
Time Management
Leadership
Team Motivation
Retail Standards

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