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Added 1 day ago
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IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added 13 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 13 mins ago
NP
Pharmacy Manager
Northway Pharmacy
Winnipeg, MB
- Full-time
As a Pharmacy Manager you will be responsible for:
Added 13 mins ago
IC
Digital Marketing Specialist
i24 Call Management Solutions
Montreal, QC
- Part-time
…as one of the most technologically advanced call management services in North America, i24 leverages data collection and custom reporting to deliver actionable insights. The organization is…
Added 13 mins ago
OP
Maintenance Contract Supervisor
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Mississauga, ON
- $90,700 to $133,653 CAD / year
- Full-time
…Transportation is seeking a Maintenance Contract Supervisor to support the safe and reliable delivery of provincial highway maintenance services across…
Added 13 mins ago
I
Claims Manager
InsuranceWorks.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
My client is a well-established, international claims services organization searching for a Claims Manager for its Canadian third-party administration (TPA) claims operation. The team…
Added 13 mins ago
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Sales Partner
Zorino
Canada
- Contract
…note, outcome and callback lands in the client file, and the manager sees calls, talk time and results for each rep. There is no desk phone, no headset and no app to install. One flat price…
Added 13 mins ago
TH
Kitchen and Bath Associate: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 13 mins ago
TH
Lumber Sales Full Time (COLLINGWOOD)
The Home Depot
Collingwood, ON
- Full-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 13 mins ago
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Recruitment Specialist I
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 13 mins ago
Retail Experience Lead
Fire & Flower Inc.
Gravenhurst, ON
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Added 13 mins ago
Retail Experience Lead
Fire & Flower Inc.
Hawkesbury, ON
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Added 13 mins ago
TC
Operations Manager - Church Planting
The Christian Reformed Church in North America
Remote, Canada
- Full-time
- Remote
The Operations Manager oversees the daily management of the Church Planting Core Initiative, ensuring effective workflows, processes, and financial systems are in place. This role…
Added 13 mins ago
Office Manager
F12.net
Toronto, ON · North York, ON
…collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate…
Added 13 mins ago
Load Master
The Talent Team at Perimeter Aviation
Winnipeg, MB
…Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a…
Added 13 mins ago
Cargo Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
…Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a…
Added 13 mins ago
Barrie & Simcoe County- Sales Representative
Human Resources
Barrie, ON
Support and educate customers on MWSI services, programs, industry trends.
Added 13 mins ago
London - Business Development/Sales Representative
Human Resources
London, ON
Support and educate customers on MWSI services, programs, industry trends.
Added 13 mins ago
Registered Practical Nurse - Crossroads Clinic
Women's College Hospital
Toronto, ON
…refugees and their families have equitable access to the care and services of the Crossroads Clinic. As apart of an innovative model of care, this position will support refugee-focused…
Added 13 mins ago
LH
Registered Massage Therapist
Lifemark Health Group
Surrey, BC
- Internship
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 13 mins ago
E
Operational Service Specialist
EZRA
Toronto, ON
- $53,000 to $56,000 CAD / year
- Contract
The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services…
Added 13 mins ago
RI
Administrative Assistant
Richardson International
White City, SK
- Full-time
…Richardson, we are committed to enhancing our facilities and services and investing in our people and our…
Added 13 mins ago
R
Senior Manager, Debit eCommerce
RBC
Toronto, ON
- Full-time
In this role, you will support and operationalize the strategic direction for the Debit eCommerce portfolio, understand client needs and strengthen RBC's competitive position. You will be…
Added 13 mins ago
WC
Territory Manager
Waste Connections
Bracebridge, ON
- Full-time
We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses…
Added 13 mins ago
MG
Client Advisor (Toronto Square One)
Moncler Group
Mississauga, ON
- Full-time
…values in every interaction. Reporting to the Client Advisor Manager or Store Manager, the Client Advisor delivers exceptional luxury experiences by creating a welcoming environment,…
Added 13 mins ago
MG
Client Advisor (Vancouver Holt Renfrew)
Moncler Group
Vancouver, BC
- Full-time
…values in every interaction. Reporting to the Client Advisor Manager or Store Manager, the Client Advisor delivers exceptional luxury experiences by creating a welcoming environment,…

Fire & Flower Inc.

Retail Experience Lead

Gravenhurst, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Sales strategy
Compliance
Data entry
Objection handling
Team leadership

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Data Entry
Training
Onboarding
Retail Operations
Product Knowledge
Sales Strategy
Time Management
Leadership
Team Motivation
Retail Standards

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