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Added 13 mins ago
SI
Sales Associate
SNDL Inc.
Olds, AB · ACE Liquor Discounter Olds
- Part-time
…great selection, better prices, and friendly, knowledgeable staff. We stock wines from around the world, local and international beers, and specialty spirits at everyday low…
Added 13 mins ago
SI
Sales Associate
SNDL Inc.
Calgary, AB · ACE Liquor Discounter Acadia
- Part-time
…great selection, better prices, and friendly, knowledgeable staff. We stock wines from around the world, local and international beers, and specialty spirits at everyday low…
Added 13 mins ago
SI
Store Associate
SNDL Inc.
Calgary, AB · ACE Liquor Discounter at Carrington
- Part-time
…great selection, better prices, and friendly, knowledgeable staff. We stock wines from around the world, local and international beers, and specialty spirits at everyday low…
Added 13 mins ago
SI
Store Associate
SNDL Inc.
AB · Liquor Depot Meadowlark
- Part-time
…great selection, better prices, and friendly, knowledgeable staff. We stock wines from around the world, local and international beers, and specialty spirits at everyday low…
Added 28 mins ago
GC
Senior Mechanical Engineer
Glencore Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
…leadership and direction to the professional and technical staff at the site. Direct reports may include seconded engineers, project leads, designers, draftspersons, project support staff…
Added 29 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 29 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 29 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 29 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 29 mins ago
MV
Resident and Family Services Coordinator (Social Worker or Social Services Worker)
Maple Villa Long Term Care Centre
Burlington, ON
- Full-time
…resident admission and continued placement. Ensures and provides support to residents and families before, during and following the Admission Process acting as a resident advocate. The…
Added 29 mins ago
TE
Director of Condominium Management
The Enfield Group Inc
Burlington, ON
- Full-time
Support oversight of Enfield's rental, co-operative and non-profit properties as assigned.
Added 29 mins ago
CR
restaurant manager
Chuck's Roadhouse Bar & Grill
Aurora, ON
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 29 mins ago
MI
Registered Massage Therapist (Casual)
Marriott International
Toronto, ON
- Part-time
Added 29 mins ago
E
Housekeeping - Casual - Michener Hill
Extendicare
Red Deer, AB · LTC - Michener Hill NH (Michener Blvd.)
- Part-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 29 mins ago
E
Dietary Aide Casual
Extendicare
Winnipeg, MB · Beacon Hill Lodge
- Part-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 29 mins ago
S
Music Therapist
St.Amant
Winnipeg, MB
- Full-time
…supports for adults, children and their families. Our over 2,000 staff follow a person-centered approach and adapt to the needs of each person and each…
Added 29 mins ago
Graphic Designer, VPI (Value Partners Investments)
The Canada Life Assurance Company
Winnipeg, MB
…marketing materials. We are seeking a reliable and organized team member to elevate our communication and transparency with our advisors, clients and…
Added 29 mins ago
Unit Clerk Float
Winnipeg Regional Health Authority
Winnipeg, MB
…shared vision of leading the way in cancer control drives every member of our team. CancerCare Manitoba is the perfect place to thrive if you're seeking a fulfilling career in an…
Added 29 mins ago
Coordinator Administrative and Support Services
The Government of Nova Scotia
Halifax, NS
…services, research, issues management, and rapid response to support government's priorities. You would be part of the team that keeps that work running…
Added 43 mins ago
SC
Member Service Representative
Sunrise Credit Union
Brandon, MB
- Full-time
The position is responsible for responding to member client inquiries and taking action to reconcile discrepancies in records and accounts. Routinely receives and pays cash or other…
Added 43 mins ago
VC
Licensed Practical Nurse (LPN) - UBC Acute Medicine Unit
Vancouver Coastal Health
Vancouver, BC
- $32.84 to $41.35 CAD / hour
- Temporary
…Practical Nurses. Working independently and collaboratively as a member of an interdisciplinary care team, performs full scope of practical nursing functions for clients with predictable…
Added 43 mins ago
UH
Registered Nurse - Hemodialysis
University Health Network
Mississauga, ON
- Part-time
…provided hemodialysis care in a positive and relaxed setting. Staff provide support in a continual teaching…
Added 43 mins ago
NC
Senior Broker, Commercial Insurance
NFP Corp
Toronto, ON
- Full-time
…while serving in a leadership capacity to mentor and develop staff while cultivating strong insurer and insurer-client-broker…
Added 59 mins ago
Aaltos Server
Canad Inns
Portage la Prairie, MB
Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!
Added 59 mins ago
Registered Nurse - Operating Room
Southlake Health Community
Newmarket, ON · Southlake Health
…procedures of Southlake Health. The RN works collaboratively as a member of the health care team. All nurses make a commitment to lifelong…

Fire & Flower Inc.

Retail Experience Lead

Gravenhurst, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Sales strategy
Compliance
Data entry
Objection handling
Team leadership

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Data Entry
Training
Onboarding
Retail Operations
Product Knowledge
Sales Strategy
Time Management
Leadership
Team Motivation
Retail Standards

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