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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added 12 mins ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Aylmer, ON
- $45,000 to $49,000 CAD / year
- Part-time
…patience and empathy. While positioning Meridian’s products and services to add value to our Members financial…
Added 12 mins ago
FR
Service Advisor
Fraserway RV
Whitehorse, YT
- Full-time
Keep the shop moving: Work closely with technicians, Service Manager, and warranty to resolve issues and maintain an efficient workflow.
Added 12 mins ago
GT
Senior Project Manager, Level II
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…may, at the higher end, exceed $50 million. The Senior Project Manager II will drive successful outcomes, influence forward-thinking management decisions and supports the overall success of…
Added 12 mins ago
KD
Direct Support Professional - Mclean Coop
Karis Disability Services
Ottawa, ON
- Part-time
Direct Support Professional (DSP) employees work with people who experience developmental disabilities as they live in their homes and communities. This position assists people in their…
Added 12 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 12 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 12 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 12 mins ago
TT
Dispatcher
Trimac Transportation
Claresholm, AB
- Full-time
Watt & Stewart, part of the Trimac family of companies, has provided flatbed and specialized trucking services across North America since 1987. We work closely with customers to solve…
Added 12 mins ago
W
(CAN) Gérant de rayon leader, marchandise générale
Walmart
Baie-Comeau, QC
- Full-time
…partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 12 mins ago
VC
Relational Security Officer
Vancouver Coastal Health
North Vancouver, BC
- $31.19 CAD / hour
- Temporary
…with established policies and procedures. Reporting to the Manager, Safety & Prevention and working under general supervision, the Relational Security Officer provides a proactive approach…
Added 12 mins ago
VC
Relational Security Officer
Vancouver Coastal Health
North Vancouver, BC
- $31.19 CAD / hour
- Part-time
…with established policies and procedures. Reporting to the Manager, Safety & Prevention and working under general supervision, the Relational Security Officer provides a proactive approach…
Added 12 mins ago
SC
Barista / Cashier
Sodexo Canada Ltd
Edmonton, AB
- Full-time
You are an experienced Barista/ Cashietr who enjoys working in a team environment, ensuring high quality services and customer satisfaction. You will be asked to greet customers, take…
Added 12 mins ago
F
Strategic Partnerships Manager (Canada)
Feathery
Remote, Canada
- Full-time
- Remote
…strategic partners and reach new client segments across financial services. We're hiring a Strategic Partnerships Manager to execute our partnership strategy, develop high-value industry…
Added 12 mins ago
CL
Manager of Studios
Community Living Society
New Westminster, BC
- Full-time
We are actively seeking an innovative, energetic and creative Manager of Studios. Reporting to a Director of Programs, the Manager will be accountable to support Studio employees and…
Added 12 mins ago
CG
Recreation Therapist
Christenson Group of Companies
Lacombe, AB
- Full-time
Assist with the evaluation of Recreation Programs and Services at all sites
Added 12 mins ago
B
Senior Service Representative
BMO
Toronto, ON · YNG
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
Added 12 mins ago
B
Private Wealth Administrative Assistant - Vaughan, Winter 2027 (Co-op/Internship) - 4 months
BMO
Vaughan, ON · VMC
- Full-time
Provides a variety of general office support services and clerical tasks to support to one or more business groups and facilitate group operations. Collaborates with internal and external…
Added 12 mins ago
B
Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
Added 12 mins ago
TH
Lumber/Building Materials Sales Part Time (MARKHAM WEST)
The Home Depot
Markham, ON
- Part-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 12 mins ago
TH
Tool Rental Sales Part Time - WINDSOR E
The Home Depot
Windsor, ON
- Part-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 12 mins ago
TH
Tool Rental Sales Part Time - ETOBICOKE S
The Home Depot
Toronto, ON
- Part-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 12 mins ago
IF
Manager, M365 and End-User Software
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Manager, M365 and End-User Software, you will play a key role in advancing the solutions that support the growth, digital experience and transformation of iA Financial Group and its…
Added 12 mins ago
EI
Office Coordinator
Ecolab Inc.
Calgary, AB
- Full-time
Reporting to the People Experience Manager, you will coordinate workplace operations and employee experience initiatives to ensure the office remains professional, welcoming, organized, and…
Added 12 mins ago
C
Senior Communications and Marketing Specialist, News Marketing (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 12 mins ago
C
Client Sales Support (English Services) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON
- Full-time
As the Client Sales Support you will build proposals and help the Integrated Account Lead (IAL) negotiate and close sales opportunities with existing and potential clients to help build…

Fire & Flower Inc.

Retail Experience Lead

Selkirk, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory management
Data entry
Security alarm systems
Sales software
Communication skills
Time management
Compliance
Training
Problem solving

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Supervision
Compliance
Alarm Systems
Inventory
Training
Conflict Resolution
Data Entry
Retail Operations
Product Knowledge
Team Leadership
Onboarding
Sales Strategies
Time Management
Organizational Skills
Retail Principles

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