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SD
Beauty Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
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SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Prepares performance appraisals in association with Front Store Manager
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Strategic Partnerships Manager (Canada)
Feathery
Remote, Canada
- Full-time
- Remote
Monitor competitive dynamics, technology trends, and emerging opportunities across adjacent markets, sharing discovery insights with Product to inform future development.
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Senior Service Representative
BMO
Toronto, ON · YNG
- Full-time
…stakeholders and customers. Executes and delivers on Investment product and service processes ensuring adherence with financial and regulatory controls and operational…
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Manager, M365 and End-User Software
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Montreal, QC · Quebec, QC
- Full-time
As a Manager, M365 and End-User Software, you will play a key role in advancing the solutions that support the growth, digital experience and transformation of iA Financial Group and its…
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JavaScript Senior Developer - OTT Team (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
You will be an important element of the team. As such, working closely with the product owners, project managers, architects and technical manager, your role is to ensure the smooth…
Added 15 mins ago
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Production Operators - Night Shift (3rd Shift)
TTM Technologies
Toronto, ON
- Full-time
Career Development: We invest in your growth – our Operator Advancement Program supports your goals. We provide operators and assemblers at all levels the opportunity to certify their…
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Senior Manager - Accounting Policy & Advisory
TD
Toronto, ON
- Full-time
The Senior Manager – Accounting Policy and Advisory (i.e. Senior Specialized Finance Manager, Controller & Chief Accountant's Group, Accounting Policy and Advisory), is responsible for the…
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Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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Personal Banking Associate Trainee
TD
Calgary, AB
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…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 15 mins ago
T
Customer Experience Associate- Future Opportunities
TD
Windsor, ON
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 15 mins ago
Technical Lead
Dye & Durham Talent Team
Toronto, ON
…emphasis on coaching, mentoring, performance management, and team development while remaining actively involved in architecture, solution design, and software development. Working closely…
Added 15 mins ago
Retail Experience Lead
Fire & Flower Inc.
Selkirk, MB
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 15 mins ago
LS
Engineering Project Manager III
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- Full-time
3+ years of experience with full product lifecycle with an understanding of the development lifecycle and various technology methodologies that support that lifecycle.
Added 15 mins ago
Assistant Store Manager
JD Sports / Livestock / Size?
Toronto, ON · Scarborough, ON
Our Retail team is is looking for an Assistant Store Manager at our Scarborough Town Centre location. Come join our quickly growing and developing team at JD Sports Canada. Main…
Added 15 mins ago
WC
Creative Content Producer
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- Full-time
…writing captions and publishing. You'll report to our Office Manager, work closely with team members across all four divisions and have room to shape Woola's creative…
Added 15 mins ago
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Software QA Engineer II
Infoblox
Burnaby, BC
- Full-time
…Asset Insights team, located in Burnaby, BC, reporting to the Manager of Engineering. In this role, you will work on Infoblox Universal Asset Insights, which automates the discovery and…
Added 15 mins ago
BI
Quality Engineer I, QA Systems
Baxter International Inc.
Alliston, ON
- Full-time
…requirements. You will lead validation initiatives that enable reliable product quality, support continuous improvement, and help maintain inspection readiness in a highly regulated…
Added 15 mins ago
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Store Manager
MACKAGE
Vancouver, BC
- Full-time
−Provide proper training and development on product knowledge and selling ceremony.
Added 15 mins ago
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Public Relations & Communications Manager
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Canada
- Full-time
The Manager of Pro Trading, Institutional & Derivatives Communications will inspire and support the team responsible for building and executing communications programs in support of…
Added 15 mins ago
GE
Bar Assistant - Stage Bar
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- Full-time
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Added 15 mins ago
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Adult Education Facilitator
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- Full-time
…internal and external, to further their personal and professional…
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Store Manager
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- Full-time
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Added 15 mins ago
SP
Technical Recruiter (6 month contract)
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- Contract
You've recruited at scale across technical disciplines - software engineering, infrastructure, product, data, or research roles. You understand the nuances between technical specialties and…
Added 15 mins ago
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Sr. Financial Analyst
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- Full-time
…required to collaborate with other team members in business development, project manager, legal and senior management to effectively manage financial risk and project risks to maximize…

Fire & Flower Inc.

Retail Experience Lead

Selkirk, MB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory management
Data entry
Security alarm systems
Sales software
Communication skills
Time management
Compliance
Training
Problem solving

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Supervision
Compliance
Alarm Systems
Inventory
Training
Conflict Resolution
Data Entry
Retail Operations
Product Knowledge
Team Leadership
Onboarding
Sales Strategies
Time Management
Organizational Skills
Retail Principles

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