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Added 2 mins ago
E
Seasonal Grocery/Market Associate (Full-Time) - Eataly Eaton Centre
Eataly
Toronto, ON
- $17.95 CAD / hour
- Full-time
- Contract
SHOP a selection of high-quality Italian, local and homemade products
Added 2 mins ago
CF
Supervisor, Operations
Cadillac Fairview
AB · Calgary, AB
- Full-time
…property and gathering information in order to ensure the General Manager, Regional Office and Head Office have accurate figures on which to forecast budget…
Added 2 mins ago
FB
Warehouse Associate
Foundation Building Materials
Grande Prairie, AB
- Other
…specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization…
Added 2 mins ago
TA
Assistant Housekeeping Manager
The Atlas Hotel
Regina, SK
- Full-time
…detail-loving Housekeeping team - and as our Assistant Housekeeping Manager, you’ll help lead that magic behind the scenes. From sparkling rooms to smooth daily operations, you’ll support,…
Added 2 mins ago
VC
Nurse Case Manager - Registered Nurse (RN) / Registered Psychiatric Nurse (RPN)
Vancouver Coastal Health
Richmond, BC
- $41.42 to $55.91 CAD / hour
- Part-time
…initiative aimed at enhancing nursing practice and strengthening quality of care across the health system. mNPRs set the minimum number of nurses providing care to patients on a given unit.…
Added 2 mins ago
VG
AI Engineer
Veralto Global
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
Partnering with the Data Engineering and Analytics Manager and business stakeholders to identify and prioritize high-impact AI opportunities.
Added 2 mins ago
HR
Registered Nurse, Medical Imaging
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Location: Humber River Health, Wilson SiteLabour Group: ONAReporting Relationship: Manager, Medical ImagingHourly Rate: $41.15-$58.98
Added 17 mins ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…care. The Ross family takes pride in providing compassionate, quality patient…
Added 17 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 17 mins ago
SM
Admin Assistant to Clinical Manager, Family Birthing Centre
St. Michael's Hospital
Toronto, ON
- Full-time
This challenging position will be reporting to the Clinical Manager of the Women’s and Children’s Health (WCH) Inpatient Services (Labour & Delivery, Obstetrics, Gynecology & NICU). In this…
Added 17 mins ago
FH
Licensed Practical Nurse, Full Scope, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $32.84 to $44.96 CAD / hour
- Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 17 mins ago
LL
Location Coordinator | March Break & Summer 2027 (Verdun)
Laurus Lifestyles
Montreal, QC
- Full-time
With multiple locations across Greater Montreal and the Ottawa region, we are committed to providing high-quality programs that encourage curiosity, collaboration, and personal growth.
Added 17 mins ago
T
Manager, Advice Center Performance Strategy
TD
Toronto, ON
- Full-time
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Added 17 mins ago
SJ
Clinical Nurse Specialist, Nursing Practice SJHC
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
…Center. As part of the Nursing Practice team, reporting to the Manager, Nursing Practice Team you will work with other members of the Interprofessional Practice Program to support wound…
Added 17 mins ago
VR
Lifestyles Assistant | Part Time Weekends
VIVA Retirement Communities
Vaughan, ON
- Part-time
Lifestyle Assistant reports to the Lifestyle Manager. In accordance with V!VA’s vision and values the Lifestyle Assistant is responsible for the delivery of activities as designated in the…
Added 17 mins ago
FH
Licensed Practical Nurse, Full Scope, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $32.84 to $44.96 CAD / hour
- Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 17 mins ago
FH
Licensed Practical Nurse, Full Scope, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $32.84 to $44.96 CAD / hour
- Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 17 mins ago
T
Manager, Advice Center Coaching Design & Leader Enablement
TD
Toronto, ON
- Full-time
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Added 17 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Val-d'Or, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 17 mins ago
MC
Senior Manager, Data Governance (36122)
Myticas Consulting
Toronto, ON
- Full-time
They are seeking an experienced Senior Manager, Data Governance to establish and operationalize an enterprise data governance framework, ensuring data ownership, stewardship, quality,…
Added 17 mins ago
OM
Sr. CAD Coordinator S5
OSI Maritime Systems
Burnaby, BC
- Full-time
Ensures that established practices, procedures and quality standards are maintained and followed by performing regular checks on the progress and quality of work in preparation of new or…
Added 17 mins ago
FH
Occupational Therapist - Home Health, Maple Ridge
Fraser Health Authority
Pitt Meadows, BC
- $45.15 to $56.17 CAD / hour
- Other
…collaboratively to help clients maintain their safety, independence, and quality of life in the community. You'll enjoy a diverse caseload, meaningful one-on-one patient interactions, and…
Added 17 mins ago
Technical Documentation Manager
Tigercat | MacDonald Steel
Brantford, ON
We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement,…
Added 17 mins ago
VS
Senior Manager, Solutions Services
Vena Solutions
Remote, Canada
- $150,110 to $203,090 CAD / year
- Full-time
- Remote
As Senior Manager, Solutions Services at Vena, you will be responsible for providing strategic direction in the development and growth of the service sales and scoping function within the…
Added 17 mins ago
OL
Health Care Aide - Part Time
Optima Living
Slave Lake, AB
- Part-time
In collaboration with the Recreation Manager, assists residents with participation in preferred social and recreational activities and provides one-on-one recreation as needed.

Fire & Flower Inc.

Retail Experience Lead

Selkirk, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory management
Data entry
Security alarm systems
Sales software
Communication skills
Time management
Compliance
Training
Problem solving

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Supervision
Compliance
Alarm Systems
Inventory
Training
Conflict Resolution
Data Entry
Retail Operations
Product Knowledge
Team Leadership
Onboarding
Sales Strategies
Time Management
Organizational Skills
Retail Principles

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