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Added 3 mins ago
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Investment Associate
BMO
Calgary, AB · CALG
- Full-time
Supports client growth objectives set by team/lead advisor by proactively engaging in sales, business development and marketing activities including, but not limited to, telephone…
Added 3 mins ago
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Associate Representative - Customer Service
EECOL
Thompson, MB
- Full-time
Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or…
Added 3 mins ago
Scotia Jarislowsky Fraser Associate Portfolio Manager - Toronto
Scotiabank
Toronto, ON
The Associate Portfolio Manager focuses on acquiring new clients and managing/retaining/deepening relationships with a book of existing high value clients. He/she will also be responsible…
Added 3 mins ago
Bilingual Account Manager
Grainger Businesses
Montreal, QC · SAINT-LAURENT, Queb
Account Managers will produce positive sales growth for a specific geography or vertical market with an average of 40-45 current accounts and average of $2M dollars annually. Use Grainger's…
Added 3 mins ago
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Production Planner
ABB
Montreal, QC
- Full-time
Reporting to the Planning and Execution Manager, the Production Planner is responsible for translating customer orders and sales forecasts into a production schedule. The incumbent ensures…
Added 4 mins ago
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Trade marketing specialist
Olymel
Boucherville, QC
- Full-time
Career Growth: Develop your skills and progress in an environment that values personal and professional development.
Added 4 mins ago
MT
Territory Manager (East Toronto)
MT Talent Solutions Inc.
Toronto, ON
- Full-time
If you're a sales professional who thrives on uncovering new opportunities, managing complex projects, and being rewarded for your results, this role offers a unique blend of business…
Added 4 mins ago
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Key Account Manager - Fresh Meat
Olymel
Boucherville, QC
- Full-time
Participate in the development of sales strategies for the markets under your responsibility and identify opportunities for each category, as well as for value-added products;
Added 4 mins ago
IR
Senior Commercial Account Manager
Impact Recruitment
ON · Simcoe, ON
- Full-time
An established and growing insurance brokerage is seeking a Commercial Insurance Account Manager to join its Commercial Lines team in Simcoe/Hamilton, Ontario.
Added 4 mins ago
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Business Development Manager
GrowCap Inc
Toronto, ON
- Full-time
We’re seeking a Business Development Manager to own the pipeline, drive revenue, and
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Operations Manager, Growth Platforms
Deloitte
Calgary, AB
- Full-time
…technology relationships that support market activation, pipeline development, sales enablement, resell, Operate, AI-enabled solutions, and industry-focused growth. The team includes Lead…
Added 4 mins ago
SI
Senior Manager Sales Business Development
Stitch It
Burlington, ON
- $100,000 to $120,000 CAD / year
- Full-time
As a Senior Manager, Sales and Business Development at Stitch It Alterations and Dry Cleaning, you will be responsible for driving corporate sales growth by acquiring and retaining key…
Added 4 mins ago
MC
Fashion Sales Associate
Mysto Cashmere
Vancouver, BC
- Full-time
We’re looking for a personable, proactive and fashion-minded Sales Representative to join our team and help bring the Mysto experience to life.
Added 4 mins ago
BR
Community Manager
Brookfield Residential
Calgary, AB
- Full-time
The Community Manager is the senior sales leader and on-site decision-maker responsible for driving sales performance, leading the sales centre team, and delivering a high-impact customer…
Added 19 mins ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Aylmer, ON
- $45,000 to $49,000 CAD / year
- Part-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 19 mins ago
SD
Beauty Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 19 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 19 mins ago
SC
Barista / Cashier
Sodexo Canada Ltd
Edmonton, AB
- Full-time
…in a sanitary matter is mandatory. You will also record all sales, collect money, operate a cash register and follow all cash-handling procedures as required. You may perform other duties…
Added 19 mins ago
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Strategic Partnerships Manager (Canada)
Feathery
Remote, Canada
- Full-time
- Remote
…across financial services. We're hiring a Strategic Partnerships Manager to execute our partnership strategy, develop high-value industry relationships, and identify new sources of revenue…
Added 19 mins ago
CC
Retail Shift Leader
Canna Cabana
Bracebridge, ON · Muskoka, Bracebridge, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 19 mins ago
DT
Assistant Manager II
Dollar Tree Stores
Windsor, ON
- Full-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 19 mins ago
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Client Sales Support (English Services) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON
- Full-time
As the Client Sales Support you will build proposals and help the Integrated Account Lead (IAL) negotiate and close sales opportunities with existing and potential clients to help build…
Added 19 mins ago
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Personal Trainer, Bay Street
Equinox
Toronto, ON
- Full-time
Pathway to management opportunities via our in-house Manager-In-Training program.
Added 19 mins ago
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Therapeutic Specialist, Gastroenterology - GTA North
AbbVie
Vaughan, ON · Richmond Hill, Ontario
- $93,000 to $143,000 CAD / year
- Full-time
Are you looking for an exciting full-time career, where development and high-performance are valued? AbbVie Canada is looking to connect with a Therapeutic Specialist to join our commercial…
Added 19 mins ago
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Banking Advisor
RBC
Pincher Creek, AB
- Full-time
· World-class sales training, coaching, and development opportunities

Fire & Flower Inc.

Retail Experience Lead

Selkirk, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory management
Data entry
Security alarm systems
Sales software
Communication skills
Time management
Compliance
Training
Problem solving

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Supervision
Compliance
Alarm Systems
Inventory
Training
Conflict Resolution
Data Entry
Retail Operations
Product Knowledge
Team Leadership
Onboarding
Sales Strategies
Time Management
Organizational Skills
Retail Principles

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