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Added 1 min ago
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Assistant Manager
IPC/Subway
Kirkland, QC
- Full-time
Scheduling, training staff, ready to replace if neded.
Added 1 min ago
UO
Human Resources Partner
University of Waterloo
Waterloo, ON
- Full-time
…labour relations matters. The HR Partner develops and implements service-oriented employment strategies by providing solutions, recommendations and best practices in order to minimize risk…
Added 1 min ago
I
Assistant Manager
IPC/Subway
Ottawa, ON
- $18.85 to $20 CAD / hour
- Full-time
- Part-time
Managing a staff of 4-12 including assigning and evaluating work
Added 1 min ago
I
Supervisor
IPC/Subway
Alfred and Plantagenet, ON · Alfred, ON
- $18.15 to $18.85 CAD / hour
- Full-time
- Part-time
Added 1 min ago
FS
2026-27: SIL One (1) Permanent Community Support Worker
Fort St. John Association for Community Living
Fort St. John, BC
- Full-time
…1960. As a CARF accredited agency, FSJACL boasts a professional staff team of over 80 employees dedicated to offering quality services and opportunities for individuals with developmental…
Added 1 min ago
UO
Intermediate Specialist, Student Recruitment
University of Ottawa
Ottawa, ON
- Full-time
…home of some 4,300 students, 200 faculty members, over 100 staff members, and over 30,000 alumni. At Telfer, everything we do from teaching to research, to policy advice is firmly aligned…
Added 1 min ago
NU
Assistant Teaching Professor
Northeastern University
Vancouver, BC
- Full-time
…instructor. Beyond the classroom, the candidate will engage in service to the department, college, and university, as well as professional development. The position is a full-time,…
Added 1 min ago
VF
Group Fitness & Registered Fitness Programs Coordinator
Vivo for Healthier Generations
Calgary, AB
- Full-time
As Group Fitness & Registered Fitness Programs Coordinator, you will provide front-line supervision and leadership to a team of Group Fitness Instructors, ensuring the coordination and…
Added 15 mins ago
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Investment Associate
BMO
Calgary, AB · CALG
- Full-time
A client-focused role, committed to managing and growing client relationships through the delivery of service and advice. Assesses individual client investment needs to provide…
Added 15 mins ago
A
Executive Director - AgeCare Aspen
AgeCare
Calgary, AB · AgeCare Aspen
- Full-time
…coordinating business operations, monitoring, and motivating staff, managing operational costs, and ensuring good client…
Added 15 mins ago
OG
Building Operator
Onni Group of Companies
Vancouver, BC
- Full-time
…work with Property Managers to ensure that a high level of service and appearance is provided to all buildings and properties. This role is based in North…
Added 15 mins ago
HI
Commercial Insurance Associate
HUB International
Cranbrook, BC
- Full-time
As a Commercial Insurance Associate, you will apply your superior attention to detail and excellent client service skills while working closely with a team of Producers and Marketers on our…
Added 15 mins ago
KT
OTR Tire Technician
Kal Tire
Vernon, BC
- Full-time
…you will be responsible for all aspects of tire and related service and repair for mining tires, adhering to Kal Tire’s work and safety standards. As an OTR Tire Technician, you will set…
Added 15 mins ago
GE
Operations Supervisor
GFL Environmental Inc.
Dartmouth, NS
- Full-time
Supervise daily operations, providing feedback, coaching and leadership to the operating team
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Bartender
Chances
Campbell River, BC
- Part-time
…talking to people, working with a fun team of servers and bar staff, and can handle the busy pace of the bar. You are self-motivated, responsible, energetic, driven, and eager to build a…
Added 15 mins ago
C
Server
Chartwell
AB · Edmonton, AB
- Part-time
…atmosphere where residents and guests enjoy high-quality food and service. Your attention to detail, friendly demeanor, and dedication to customer service will help ensure every mealtime is…
Added 15 mins ago
C
Receptionist/Concierge
Chartwell
Victoria, BC
- Part-time
Exceptional communication and customer service skills
Added 15 mins ago
YU
Grounds Supervisor
York University
Toronto, ON
- Contract
…environment for over 50,000 York University students, faculty, staff and visitors.The Supervisor is responsible for the ongoing care and maintenance of all exterior spaces including over…
Added 15 mins ago
BG
Director of Communications and Marketing
Bayview Glen
Toronto, ON
- Full-time
· Leadership and Advising: Provides counsel on marketing and communications to staff, advises on reputation management, and leads special projects as needed.
Added 15 mins ago
AM
Senior Web Developer
Alberta Medical Association (AMA)
AB · Alberta, Canada
- $89,069 to $115,790 CAD / year
- Full-time
…advocates for and supports Alberta physicians, strengthening their leadership in the provision of sustainable health care. For more information on the AMA please visit our website at…
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Assistant Trainmaster
CPKC
Fort Steele, BC
- Full-time
Provide leadership accountability for inputs and outputs of safety, service, productivity and financial metrics
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Senior Engineering Manager
Ausenco
Burnaby, BC
- Full-time
Key role in the mentoring and development of staff and ongoing improvement and maintenance of engineering systems and procedures.
Added 15 mins ago
TC
Nurse Supervisor - Overnights (RN-only)
The Care Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As the Overnight Field Nurse Supervisor, you will provide overnight leadership and clinical oversight for our pediatric and geriatric clients receiving care in the community. You will…
Added 15 mins ago
A
Engineering Manager
Ausenco
Burnaby, BC
- Full-time
Key role in the mentoring and development of staff and ongoing improvement and maintenance of engineering systems and procedures.
Added 15 mins ago
MR
Manager, Accommodated Exam Centre
Mount Royal University
Calgary, AB
- Part-time
…grounds. The incumbent is responsible for the management and leadership of the Accommodated Exam Centre team (including full-time staff and casual/flexible employees), including staffing,…

Fire & Flower Inc.

Retail Experience Lead

Selkirk, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory management
Data entry
Security alarm systems
Sales software
Communication skills
Time management
Compliance
Training
Problem solving

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Supervision
Compliance
Alarm Systems
Inventory
Training
Conflict Resolution
Data Entry
Retail Operations
Product Knowledge
Team Leadership
Onboarding
Sales Strategies
Time Management
Organizational Skills
Retail Principles

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