Jobs in Canada

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Added 28 mins ago
M
People and Culture Generalist - Western Canada
Metrie
Calgary, AB
- Full-time
This is a hybrid (4 days in office, 1 work from home) , hands-on role based in our Calgary, Alberta Distribution Centre
Added 28 mins ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing…
Added 28 mins ago
K
Customer Technical Support Manager
Kaleidescape
Waterloo, ON
- Full-time
Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.
Added 29 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 29 mins ago
Interim Manager Front End -FreshCo Coliseum
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
The Interim Front-End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an…
Added 29 mins ago
Customer Experience Specialist
Quince
Toronto, ON
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 29 mins ago
T
Senior Manager, Commercial Services - National Real Estate Group
TD
Halifax, NS
- Full-time
…alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching,…
Added 29 mins ago
T
Manager, Customer Experience Trainee - Montreal Ouest
TD
Dollard-Des Ormeaux, QC
- Full-time
…providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience Trainee and offer your…
Added 29 mins ago
T
Customer Experience Associate - Pte-Claire, Hymus
TD
Pointe-Claire, QC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 29 mins ago
T
Senior Personal Banker - Home Borrowing
TD
Vancouver, BC
- Full-time
Create an exceptional customer experience regarding lending recommendations on RESL products.
Added 44 mins ago
Q
Customer Experience Specialist
Quince
Vaughan, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 44 mins ago
LL
Dinning Room Supervisor
Levante Living
Huntsville, ON
- $19.86 CAD / hour
- Full-time
Assist with onboarding and orientation of new employees.
Added 44 mins ago
Regional Alliance Manager - Canada
Okta
Toronto, ON
Reporting to the Director of AMER Okta Partners & Alliances, the Regional Alliance Manager will drive co-sell execution across a defined portfolio of focus partners within the Commercial…
Added 44 mins ago
H
Signalling Design Intern (Winter 2027)
Hitachi
Burnaby, BC · (RSBU) Burnaby
- Full-time
…is responsible to design the signaling solution based on the customer needs and the features provided by our product. The department is responsible for communicating this design to all…
Added 44 mins ago
SM
Talent Acquisition Specialist
Smartrend Manufacturing Group
Winnipeg, MB
- Full-time
Priority – we put the customer first, every day, in everything we do
Added 59 mins ago
Q
Customer Experience Specialist
Quince
Toronto, ON · Etobicoke, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 59 mins ago
Q
Customer Experience Specialist
Quince
Toronto, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 59 mins ago
Q
Customer Experience Specialist
Quince
Richmond Hill, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 59 mins ago
Q
Customer Experience Specialist
Quince
Markham, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 1 hour ago
Q
Customer Experience Specialist
Quince
Mississauga, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 1 hour ago
Q
Customer Experience Specialist
Quince
Brampton, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 1 hour ago
HR
Signalling Design Intern (Winter 2027)
Hitachi Rail
Burnaby, BC
- $23 to $30 CAD / hour
- Full-time
…is responsible to design the signaling solution based on the customer needs and the features provided by our product. The department is responsible for communicating this design to all…
Added 1 hour ago
GN
Supervisor, Massage Therapy & Treatments - 6-Month Contract
Groupe Nordik
Chelsea, QC
- Contract
Reporting to the Massage Therapy & Treatments Manager, the Supervisor, Massage Therapy and Treatments oversees the smooth day-to-day operation of the department, which includes:
Added 1 hour ago
V
Operations Supervisor - Niagara Region Transit
Voyago
ON · Niagara Region, Ontario
- $59,000 to $63,000 CAD / year
- Full-time
Reporting directly to the Operations Manager, the Supervisor is responsible for overseeing the daily operations of all Transportation-related operations in assigned areas.
Added 1 hour ago
Senior Product Manager - 26434
Enverus
Calgary, AB
Senior Product Manager - Enverus ONE Asset Library & Spaces

Fire & Flower Inc.

Retail Experience Lead

Smiths Falls, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Sales strategies
Compliance
Product knowledge
Alarm systems
Data entry
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales targets
Cash handling
Team leadership
Onboarding
Training
Conflict resolution
Security systems
Inventory presentation
Retail principles
Policy enforcement
Sales software
Data entry
Time management
Organizational skills
Product education

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Work requirements

Jobs in Canada