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BP
Project Manager Assistant
BELFOR Property Restoration Canada
London, ON
- $21 to $25 CAD / hour
- Full-time
Assists Project Manager with the successful full cycle of assigned projects; from initiation to completion, including receipt of payment if necessary
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CD
Specialist, Intervenor
CNIB Deafblind Community Services
Windsor, ON
- $28.83 CAD / hour
- Full-time
Life is a journey full of challenges, dreams, adventure, and fun. At CNIB Deafblind Community Services (DBCS), we believe life for people who are Deafblind should be no different.
Added just now
CD
Specialist, Intervenor
CNIB Deafblind Community Services
London, ON
- $28.83 CAD / hour
- Full-time
Life is a journey full of challenges, dreams, adventure, and fun. At CNIB Deafblind Community Services (DBCS), we believe life for people who are Deafblind should be no different.
Added just now
PG
General Administration and Legal Support Assistant
PRA Group (Nasdaq: PRAA)
London, ON
- $40,000 to $45,000 CAD / year
- Full-time
Previous administrative, clerical, office support, or customer service experience
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MV
Retail Sales Manager
MJM Ventures
Oka, QC
- Full-time
Added just now
Account Manager
Grainger Businesses
Edmonton, AB
…solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9…
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Bilingual (Fr/En) Associate Manager, Advisor Partnerships
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
This role follows a hybrid work model, with an in-office presence required three days per week
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Mechanical Equipment Engineering
BWXT
Peterborough, ON
…design, manufacture, development, testing, parts supply, and service of on-power refueling, reactor maintenance, and nuclear medicine delivery tooling sold around the world. We are the…
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KT
Assistant Store Manager
Kal Tire
Moncton, NB
- Full-time
…operational excellence can truly shine? Join us as Assistant Store Manager at Moncton, NB and be at the heart of a dynamic team, driving daily operations, team development, and outstanding…
Added just now
LC
Front End Department Manager Full Time Day
Loblaw Companies Limited
Regina, SK
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 16 mins ago
N
Regional Sales Manager - Utilities
Noramco
Mississauga, ON · NCS - Noramco Sales Office
- Full-time
Ensure superior customer service is the objective during each customer interface;
Added 16 mins ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Edmonton, AB
- Full-time
Each day as a Guest Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet…
Added 16 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Vancouver, BC
Must have current Occupational First Aid Level 1 Certificate
Added 16 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Duncan, BC
Must have current Occupational First Aid Level 1 Certificate
Added 16 mins ago
Tenant Support Worker
Lookout Housing and Health Society
Courtenay, BC
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 29 mins ago
NB
Senior Analyst – Wealth Portrait
National Bank of Canada
Montreal, QC
- Full-time
Reporting to the Wealth Portrait team manager, you will work within a national team to prepare retirement projections and analyze life insurance needs, particularly to support the business…
Added 29 mins ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
…will help wealth advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our…
Added 29 mins ago
NB
Branch Manager
National Bank of Canada
Kitchener, ON
- Full-time
As an Advice Centre Manager, you’ll manage your Advice Centre and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on…
Added 29 mins ago
FS
Adult Protective Support Worker And Case Manager
Family Service Thames Valley
Mississauga, ON
- Full-time
Role Description This full-time on-site role, based in Mississauga, ON, involves providing adult protective services and case management support to vulnerable adults. The Adult Protective…
Added 29 mins ago
E
Management Trainee
Enterprise
Cambridge, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 29 mins ago
E
Management Trainee
Enterprise
Woodstock, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 29 mins ago
E
Management Trainee
Enterprise
Brantford, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 29 mins ago
E
Management Trainee
Enterprise
London, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 30 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 30 mins ago
Interim Retail Store Manager
Fire & Flower Inc.
Smiths Falls, ON
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…

Fire & Flower Inc.

Retail Experience Lead

Smiths Falls, ON, Canada

Apply on jobs.dayforcehcm.com About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Sales strategies
Compliance
Product knowledge
Alarm systems
Data entry
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales targets
Cash handling
Team leadership
Onboarding
Training
Conflict resolution
Security systems
Inventory presentation
Retail principles
Policy enforcement
Sales software
Data entry
Time management
Organizational skills
Product education

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Jobs in Canada