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Territory Manager, CAD/CAM London
Dentsply Sirona, Inc
BC · Canada Home Office, BC
…line with Dentsply Sirona’s objectives. This role will also support Dentsply Sirona’s authorized dealers’ network and the end user customers with Dentsply Sirona CAD/CAM products. This will…
Added just now
Territory Manager, CAD/CAM
Dentsply Sirona, Inc
BC · Canada Home Office, BC
…line with Dentsply Sirona’s objectives. This role will also support Dentsply Sirona’s authorized dealers’ network and the end user customers with Dentsply Sirona CAD/CAM products. This will…
Added just now
TH
Associé(e) au stationnement (Temps plein)
The Home Depot
Laval, QC
- Full-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added just now
TH
Overnight Freight Associate: Part Time - WHITE ROCK
The Home Depot
Surrey, BC
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
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TH
Flooring Sales Associate: Part Time - KAMLOOPS
The Home Depot
Kamloops, BC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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TH
Merchandising Execution Associate: Part Time - CAMBIE
The Home Depot
Canada
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 14 mins ago
CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers
Added 15 mins ago
SC
ERP Project Communication & Change Manager (70309725)
Sodexo Canada Ltd
Mississauga, ON
- Full-time
…join Sodexo as our next ERP Project Communications & Change Manager located in Ontario,…
Added 15 mins ago
YO
Exercise & Recreation Lead
YMCA of Southern Interior BC
Penticton 1, BC
- Full-time
Collaborate with staff and community partners to support program innovation, outreach, and community engagement.
Added 15 mins ago
JC
Assistant Manager
JYSK Canada
Kelowna, BC
- $43,000 to $48,000 CAD / year
- Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 15 mins ago
SA
Service Manager
Steele Auto Group
Dieppe, NB
- Full-time
Atlantic Mazda is looking for a Service Manager to join our team in Moncton, New Brunswick! You will lead the day-to-day operations of the service department, support and motivate the team,…
Added 15 mins ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- Full-time
…and programs. The ADS contributes to keeping NAPA abreast of customer behavior, competitive threats, and market trends. You will participate in the development and refinement of sales…
Added 15 mins ago
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Operations Research Developer
Transat AT
Montreal, QC
- Full-time
In collaboration with the Manager, Optimization Solutions Implementation, the incumbent contributes to the design, development, implementation, and maintenance of optimization solutions…
Added 15 mins ago
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Assistant Manager
Structube
Barrie, ON
- Full-time
Lead by example through a customer-driven attitude by providing exceptional service;
Added 15 mins ago
RM
Onboard Host - Vancouver (Full Time, March to October)
Rocky Mountaineer
Vancouver, BC
- Full-time
…ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where…
Added 15 mins ago
R
Automation Business Development Manager
REXEL
Kamloops, BC
- Full-time
As the Automation Business Development Manager based in Kamloops, BC you are responsible for Rockwell Controllers, HMI and Networks to support the geographical territory of BC. Reporting to…
Added 15 mins ago
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Bellperson
AccorHotel
Lake Louise, AB
- Full-time
You may be required to work on holidays, weekends, overnights and other non-day shifts
Added 15 mins ago
A
Reservations Experience Manager
AccorHotel
Banff, AB
- Full-time
Reporting to the Director of Rooms, the Reservations Experience Manager is responsible for leading the guest pre-arrival experience and delivering an accurate, seamless and personalized…
Added 15 mins ago
I
Assistant Manager
IPC/Subway
Alfred and Plantagenet, ON · Alfred, ON
- $18.85 to $20 CAD / hour
- Full-time
- Part-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 15 mins ago
I
Assistant Manager
IPC/Subway
Hawkesbury, ON
- $18.85 to $20 CAD / hour
- Full-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 15 mins ago
AP
Pest Technician - We'll Train! (Base Salary, Commission & Bonus included)
Abell Pest Control
ON · Chatham, ON
- Full-time
…service, service technician, territory representative, restaurant manager, restaurant server, construction, hotel manager, sales, customer…
Added 15 mins ago
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Registered Nurse
Halton Healthcare
Milton, ON
- Full-time
Current Heart & Stroke approved Basic Life Support (BLS) certification required at time of hire · Hours: Various rotating 12 hour shifts - 0730-1930 and 1930-0730 (Hours are subject to change based on operational needs)
Added 15 mins ago
HH
Registered Nurse
Halton Healthcare
Milton, ON
- Full-time
Current Heart & Stroke approved Basic Life Support (BLS) certification required at time of hire · Hours: Various rotating 12 hour shifts - 0730-1930 and 1930-0730 (Hours are subject to change based on operational needs)
Added 15 mins ago
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Spécialiste Thérapeutique, Biosimilaires - Quebec East |Therapeutic Specialist, Biosimilars - Quebec East
Organon
Kirkland, QC
- Full-time
Added 15 mins ago
HR
Clerical Support Associate - OP Mental Health
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
We currently have an exciting opportunity for a Clerical Support Associate to join our Mental Health and Addictions team.

Fire & Flower Inc.

Retail Experience Lead

Smiths Falls, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Sales strategies
Compliance
Product knowledge
Alarm systems
Data entry
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales targets
Cash handling
Team leadership
Onboarding
Training
Conflict resolution
Security systems
Inventory presentation
Retail principles
Policy enforcement
Sales software
Data entry
Time management
Organizational skills
Product education

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Work requirements

Jobs in Canada