Jobs in Canada

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Added 19 mins ago
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Bilingual Customer Service Representative
Arriscraft
Burlington, ON
- Full-time
…Bilingual Customer Service Representative (English/French) to support our Canada Brick customers, dealers, and sales team across Ontario and Quebec. This role serves as a key point of…
Added 1 hour ago
PH
Clerk IV Accounts Payable
Provincial Health Services Authority
Burnaby, BC
- Full-time
…prepaid expense requests for accuracy, determining Harmonized Sales Tax (HST) payable and applying the appropriate rebates. The Clerk IV keeps vendor accounts up-to-date by following up on…
Added 1 hour ago
MW
Associate Investment Advisor
Manulife Wealth
Dorval, QC
- Full-time
This is not simply an administrative position. We are looking for someone who wants to develop into a strong investment professional, deepen their understanding of markets and portfolio…
Added 1 hour ago
IT
Sales Associate
IRIS The Visual Group
Fredericton, NB
- Full-time
IRIS, The Visual Group is looking for a sales associate in Fredericton, NB
Added 2 hours ago
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Administrative assistant
JobsMedia.io
Quebec, QC
- Full-time
Prepare reports on sales volumes, merchandising and personnel matters
Added 3 hours ago
KC
Warranty Advisor
Kia Canada
Mississauga, ON
- Full-time
The Warranty Advisor in Warranty Management (Service and After Sales) is responsible for the review and processing of dealer Warranty Claims, responding to dealer inquiries, escalations and…
Added 3 hours ago
CO
Customer Service / Information Services Attendant
City of Markham
Markham, ON
- Full-time
Sells and processes rental and programming services ensuring the staff and facility resources are available. Receives cash and records sales in an automated ‘Point of Sale’ system.
Added 6 hours ago
FC
Customer Rep-Station
FedEx Canada
London, ON
- Part-time
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Added 6 hours ago
FC
Customer Rep-Station-2
FedEx Canada
Woodbridge, ON
- Part-time
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Added 7 hours ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Woodbridge, ON
- Full-time
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
Added 7 hours ago
AS
Records Collecction Specialist II
Alternate Solutions Health Network
Burlington, ON
- Full-time
Coordinate with Sales and internal staff regarding outstanding documentation in order to keep write-offs to a minimum and to maintain A/R at an acceptable level
Added 7 hours ago
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Clinical Sleep Assistant
VitalAire
Carbonear, NL
- Full-time
The Clinical Assistant (Sleep) facilitates administrative aspects, and offers support in the storefront area as it pertains to CPAP therapy in a specific branch location.VitalAire is…
Added 8 hours ago
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Onboarding Specialist, Global Integrated Payments
Corpay
Toronto, ON
- Full-time
This position falls under our Cross Border line of business and is located in Toronto, ON
Added 8 hours ago
AC
Lead Cook/Sous Chef
Aramark Canada
Kingston, ON
- Part-time
Assist with day to day administrative duties as required to maintain a location, and staffing requirements
Added 8 hours ago
V
Clinical Assistant
VitalAire
London, ON
- Full-time
…or require home oxygen therapy through ongoing respiratory support and compliance.VitalAire is currently recruiting a highly energetic and motivated Clinical Assistant (Sleep) for our…
Added 8 hours ago
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Clinical Assistant
VitalAire
Victoria, BC
- Full-time
…Victoria branch at 3055 Scott St. The Clinical Assistant provides administrative, diagnostic and therapy support as it pertains to respiratory therapy. The successful candidate will carry…
Added 8 hours ago
V
Clinical Assistant
VitalAire
Qualicum, BC
- Full-time
…our Qualicum Beach branch. The Clinical Assistant provides administrative, diagnostic and therapy support as it pertains to respiratory therapy. The successful candidate will carry out all…
Added 8 hours ago
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Sales Assistant - Contract
Colgate-Palmolive
Toronto, ON
- $69,300 to $80,850 CAD / year
- Full-time
The Sales Assistant provides administrative support to the Customer Development Team. Working with the different customer managers providing analytical, administrative and logistics support.
Added 9 hours ago
A
Pricing Authorizer
ABB
Calgary, AB
- Full-time
…enhance decision-making and profitability. They collaborate with sales, marketing, and distribution to drive growth through data analysis and process improvements. Reporting to the Pricing…
Added 9 hours ago
A
Pricing Authorizer
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
…enhance decision-making and profitability. They collaborate with sales, marketing, and distribution to drive growth through data analysis and process improvements. Reporting to the Pricing…
Added 9 hours ago
A
Pricing Authorizer
ABB
Milton, ON
- Full-time
…enhance decision-making and profitability. They collaborate with sales, marketing, and distribution to drive growth through data analysis and process improvements. Reporting to the Pricing…
Added 9 hours ago
O
Commercial Relationship Coordinator,
Optum
Richmond, BC
- Full-time
This position follows Office-Based schedule with (4) In-office days per week
Added 9 hours ago
RD
Assistant Branch Operations Manager
RBC Dominion Securities
Winnipeg, MB
- Full-time
…Branch Operations Manager provides crucial operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and…
Added 9 hours ago
4
Salesperson
427QEWKIA
Toronto, ON · Etobicoke, ON
- Full-time
…demonstrations, preparing quotes, and guiding customers through the sales process from initial contact to closing. The role involves maintaining accurate records in the sales system,…
Added 10 hours ago
A
Partnerships Coordinator
Athel
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…CRM or tracking tools. The role involves collaborating with sales, product, and clinical teams to align partner needs with Athel’s offerings, monitoring partnership performance, and helping…

Fire & Flower Inc.

Retail Experience Lead

Smiths Falls, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Sales strategies
Compliance
Product knowledge
Alarm systems
Data entry
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales targets
Cash handling
Team leadership
Onboarding
Training
Conflict resolution
Security systems
Inventory presentation
Retail principles
Policy enforcement
Sales software
Data entry
Time management
Organizational skills
Product education

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Work requirements

Jobs in Canada