Jobs in Canada

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LH
Job Title Coordinator
Lookout Housing + Health Society
Vancouver, BC
- Full-time
…and contributing to a safe, efficient, and client-centered service…
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CR
Health & Wellness Manager - 6 month contract
COGIR Real Estate
Oakville, ON
- Full-time
…exceptional care will enable you to provide top-notch, individualized service to our residents. You'll excel at resident and employee safety and well-being, and your expertise in hiring and…
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GN
Supervisor, Massage Therapy & Treatments - 6-Month Contract
Groupe Nordik
Chelsea, QC
- Contract
You will play a key role in overseeing operations, service quality, team support, and the overall guest experience.
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RD
Senior Manager, Pharmacy Operations
Royal Drugs
Hamilton, ON
- $100,000 to $150,000 CAD / year
- Full-time
The Senior Manager, Pharmacy Operations, contributes to the overall success of the pharmacy operations by providing leadership and support to the pharmacy team, specifically all aspects of…
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BC
Director, Technology
BC Cancer Foundation
Vancouver, BC
- Full-time
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TB
Operations Administrator
The Berkeley
Halifax, NS
- Full-time
Deliver first-day orientation for frontline staff on general policies, time banks and schedules.
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H
Primary Health Care Manager Northeast 2
HealthCareersInSask.ca
La Ronge, SK
- Full-time
…course correction of same. The Manager demonstrates strong leadership to enable an innovative and positive working climate and a client‐centric culture. The Manager must work cross…
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H
Assessor Coordinator Degree
HealthCareersInSask.ca
Regina, SK
- Full-time
…incumbent will provide program consultation and coordination of service including prioritizing and assigning to multidisciplinary staff or referring to community agencies . Also provides…
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SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Woodstock, ON
- Full-time
Provides effective leadership and ongoing mentorship and ensures development of all staff
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SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Dryden, ON
- Full-time
Provides effective leadership and ongoing mentorship and ensures development of all staff
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SD
Superviseur(e) de l’avant du magasin, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
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SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Milton, ON
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Commitment to providing exceptional customer service
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SD
Pharmacist, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Milton, ON
- Full-time
Commitment to providing exceptional customer service
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SD
Pharmacist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
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LC
Gérant de service et caisses
Loblaw Companies Limited
Saint-Jacques, QC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
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LC
Gérant nuit
Loblaw Companies Limited
Montreal, QC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
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Train and develop department associates in customer service, product knowledge, and merchandising
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V
Operations Supervisor - Niagara Region Transit
Voyago
ON · Niagara Region, Ontario
- $59,000 to $63,000 CAD / year
- Full-time
Voyago is hiring an Operations Supervisor to oversee our On-Demand Transit service in the Niagara Region. This posting is to fill an upcoming vacancy.
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CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
Nothing is more important to us than the health and safety of our staff, franchisees, partners and customers.
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PS
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Public Service Alliance of Canada (PSAC)
Montreal, QC · Quebec, QC
- Full-time
About the Public Service Alliance of Canada (PSAC)
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Territory Manager, CAD/CAM London
Dentsply Sirona, Inc
BC · Canada Home Office, BC
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Territory Manager, CAD/CAM
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VC
Program Support Assistant
Vancouver Coastal Health
Vancouver, BC
- $27.26 to $29.16 CAD / hour
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VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and…
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LH
2600002997 - Registered Practical Nurse
Lakeridge Health
Oshawa, ON
- Full-time
12 Hour Shifts; Days/Nights/Weekends (Subject to Change) · Must have a satisfactory performance record;
Added 15 mins ago
CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
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Nothing is more important to us than the health and safety of our staff, franchisees, partners and customers.

Fire & Flower Inc.

Retail Experience Lead

Smiths Falls, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Sales strategies
Compliance
Product knowledge
Alarm systems
Data entry
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales targets
Cash handling
Team leadership
Onboarding
Training
Conflict resolution
Security systems
Inventory presentation
Retail principles
Policy enforcement
Sales software
Data entry
Time management
Organizational skills
Product education

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Work requirements

Jobs in Canada