Jobs in Canada

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Added 5 mins ago
Meat & Seafood - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fall River, NS
Initiate, support, participate and lead community and charitable events and activities
Added 5 mins ago
M
Team Lead, Laboratory Services
Medcan
Toronto, ON
- $73,699 to $101,335 CAD / year
- Full-time
Medcan's Laboratory Services team is seeking an experienced and service-oriented Medical Laboratory Assistant/Technician for the position of Team Lead, Laboratory Services.
Added 5 mins ago
Roads Operations Coordinator
The City of Red Deer
Red Deer, AB
…sustainable solutions. As the role continues to evolve, you will lead and support continuous improvement initiatives that enhance efficiency, accountability, and decision-making across the…
Added 5 mins ago
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Open Edge Progress Database Administrator (Hybrid)
Broadridge
Toronto, ON · Vancouver, BC
- Full-time
…oversee the successful execution of technology projects and lead the transformation of delivery processes and tools. The ideal candidate will have a strong results orientation and deep…
Added 5 mins ago
K
Director, S/4HANA Implementation - Tax
KPMG
AB · Winnipeg, MB · Ottawa, ON · Vancouver, BC · Halifax, NS · Calgary, AB · ON · Toronto, Ontario · Edmonton, Alberta
- Full-time
As Director, S/4HANA Implementation – Tax, you will lead the Tax practice’s involvement in KPMG Canada’s firmwide S/4HANA implementation, ensuring Tax requirements, priorities and impacts…
Added 5 mins ago
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Responsable senior de projets numériques et IA / Senior Digital & AI Project Leader
Airbus
Mirabel, QC
- Full-time
Added 5 mins ago
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Plan Right Support Agent
Manulife
Toronto, ON
- Full-time
Ability to triage existing lead to effectively handle immediate needs or position a warm introduction to Wealth & Ret advisor, as needed
Added 5 mins ago
AS
Software Developer
AgileGrid Solutions
Canada
- Full-time
You will lead technical work across the software lifecycle, from architecture and design through implementation, production rollout, and ongoing operations. The role calls for an engineer…
Added 19 mins ago
IC
CX Strategy & Enablement, Analyst
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
…across data, process and technology. You will support both the Lead, Client Experience and Lead, CRM & Sales Enablement, helping turn client and commercial needs into practical insights,…
Added 19 mins ago
IC
CRM & Sales Enablement, Lead
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
As the Lead, CRM and Sales Enablement, you will serve as a strategic architect and trusted advisor within the Client Strategy team, driving the enterprise CRM strategy, governance, and…
Added 19 mins ago
FO
Senior Finance Manager, Programs
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Acts as the lead on all finance system upgrades, ensures that systems meet user needs and is the main contact for all user questions.
Added 19 mins ago
ON
Maintenance Planner
Ontario Northland
Cochrane, ON
- $83,538 to $98,280 CAD / year
- Full-time
Lead the implementation and communication of new maintenance strategies or changes.
Added 19 mins ago
GG
C-Commissioning Electrical Lead (Electrical Red Seal)
Grizzlytrek Group
AB
- Contract
GrizzlyTrek is hiring a Commissioning Electrical Lead for our valued client's commissioning and startup (CSU) team in Edmonton, Alberta. You will be the electrical subject matter expert on…
Added 19 mins ago
GG
C-Commissioning Electrical Heat Trace (EHT) Lead
Grizzlytrek Group
AB
- Contract
GrizzlyTrek is hiring a Commissioning Electrical Heat Trace (EHT) Lead for our valued client's commissioning and startup (CSU) team in Edmonton, Alberta. You will be the EHT subject matter…
Added 19 mins ago
GG
C-Commissioning Instrumentation Lead (Instrumentation Red Seal)
Grizzlytrek Group
AB
- Contract
GrizzlyTrek is hiring a Commissioning Instrumentation Lead for our valued client's commissioning and startup (CSU) team in Edmonton, Alberta. You will be the instrumentation subject matter…
Added 19 mins ago
E
Data Architecture & Governance Advisor
EllisDon
Mississauga, ON
- Full-time
Lead the business glossary, data catalogue and data lineage documentation so people can find data and trust its source;·
Added 19 mins ago
Instructional Designer
Primacorp Ventures Inc
New Westminster, BC
In this role, you will lead the creation, conversion, and continuous improvement of dynamic online curricula and interactive courses under the general supervision of the Associate Vice…
Added 19 mins ago
Industrial Network & Security Consultant
Siemens
Concord, ON
Lead customer workshops and executive readouts.
Added 19 mins ago
Power Platform Technical Lead
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
Dentons Canada is seeking an experienced, hands-on Power Platform Technical Lead to provide technical leadership and deliver secure, practical solutions across Microsoft Power Platform and…
Added 19 mins ago
S
Meat & Seafood - Manager Meat
Sobeys
Larrys River, NS
- Full-time
Initiate, support, participate and lead community and charitable events and activities
Added 19 mins ago
TD
Senior Financial Reporting Analyst
Tetra Digital Group
Toronto, ON
- $100,000 to $125,000 CAD / year
- Full-time
Month-end close. Lead and execute the close: journal entries, accruals, cost centre reporting, and the complex adjustments, including digital-asset revaluations, FX, and share-based…
Added 19 mins ago
MC
Production Supervisor – Fermentation / Superviseur(e) de production – Fermentation
Merck Canada
Charlottetown, PE
- Internship
Must be available on-call up to 12 hours per day, 7 days per week for emergency situations
Added 19 mins ago
TC
AI -Senior Mobile Engineering Specialist
Tata Consultancy Services
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Lead the technical onboarding of AI applications (such as ChatGPT, Grok, Claude, Hebbia and AIMS) onto the firm's managed mobile platform, assessing enterprise control gaps and designing…
Added 34 mins ago
Senior Indigenous Partnerships & Project Advisor
GHD Group Pty Ltd
Waterloo, ON
Lead complex projects with accountability for scope, schedule, budget, safety, quality, performance, risk and client alignment and culturally informed approaches.
Added 34 mins ago
MC
Social Media Strategist
MM Coaching Limited
Remote, Canada
- Contract
- Remote
…standards across all our organic channels, with the autonomy to lead the department and accountability for its…

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Troubleshooting
Compliance
Sales strategy
Alarm systems
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Sales principles
Cash management
Staff supervision
Customer service
Compliance
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail management
Inventory
Team leadership
Time management
Objection handling
Retail industry

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Work requirements

Jobs in Canada