Jobs in Canada

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Added 6 mins ago
SA
Marketing and Communications Coordinator
SafeLink Alberta
Calgary, AB
- Full-time
Reporting to the Manager, Community Engagement, the Marketing and Communications Coordinator is responsible for the communications, marketing and social media activities of the…
Added 6 mins ago
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Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
Proven experience as a Security Strategist,Security Strategist, Solutions Architect, Sales Engineer, Technical Account Manager, or similar customer-facing technical role. Experience on the…
Added 6 mins ago
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Recreation Facilitator - Part -Time (0.4 EFT) Maples Personal Care Home
Extendicare
Winnipeg, MB · Maples Personal Care Home
- Part-time
Reporting to the Recreation Manager, the Recreation Aide assists in the planning,
Added 6 mins ago
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Recreation Manager - Full Time (FT) - York, Sudbury
Extendicare
Sudbury, ON · LTC - York (York St.)
- Full-time
Minimum two (2) years’ experience in program planning, implementation,
Added 6 mins ago
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Senior Technology Program Manager
Equinix
Toronto, ON
- Full-time
We're looking for a Senior Staff Technical Program Manager to join Equinix's Digital and Innovation Office. This is a senior individual contributor role for an experienced program manager…
Added 6 mins ago
Senior Tax Manager - Global Compliance and Reporting - Toronto
EY
Toronto, ON
To qualify for the role, you must have
Added 6 mins ago
Canada Tax Technology Group (CTTG) - Manager, AI Adoption & Enablement
EY
Halifax, NS · Edmonton, AB · Ottawa, ON · AB · Calgary, AB
To Qualify for the Role, You Must Have
Added 6 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - National
EY
Montreal, QC · Halifax, NS · Edmonton, AB · Ottawa, ON · AB · Calgary, AB
To Qualify for the Role, You Must Have
Added 6 mins ago
Toronto - Forward Deployed Engineer - Rapid Innovation Lab
EY
Toronto, ON
…future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage…
Added 6 mins ago
Data Scientist
Government of Alberta
AB
As a Data Scientist reporting to the Manager, Business Intelligence & Analytics, you will be responsible for delivering high-impact analytics and machine learning solutions that directly…
Added 6 mins ago
KT
Assistant Store Manager
Kal Tire
Moncton, NB
- Full-time
…operational excellence can truly shine? Join us as Assistant Store Manager at Moncton, NB and be at the heart of a dynamic team, driving daily operations, team development, and outstanding…
Added 6 mins ago
Assistant Manager, Digital Merchandising Experience (12-Month Contract)
Sephora
Toronto, ON
Ready for a career glow-up? As Assistant Manager, Digital Merchandising Experience, you’ll help execute the online category, brand, and product strategies that move our business forward.…
Added 21 mins ago
RB
Senior Manager, Software Development
Royal Bank of Canada
Toronto, ON
- Full-time
Must have’s:
Added 21 mins ago
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Manager, Productivity and Efficiency
RBC
Toronto, ON
- Full-time
The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency…
Added 35 mins ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Canada
Milton, ON
- Full-time
The Strategic Segment & Customer Marketing Manager is a strategic, customer-focused marketing leader responsible for developing and executing market-driven growth strategies across Phoenix…
Added 36 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
Escalate team member issues to direct manager.
Added 36 mins ago
Interim Retail Store Manager
Fire & Flower Inc.
Smiths Falls, ON
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…
Added 36 mins ago
Interim Manager Front End -FreshCo Coliseum
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
The Interim Front-End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an…
Added 36 mins ago
Investor Services Administrator
SGGG Fund Services Inc.
Toronto, ON
Respond to fund manager inquiries promptly and professionally, meeting same-day response expectations where applicable.
Added 50 mins ago
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Tax Manager
August Group
Toronto, ON
- Full-time
cross-border or international tax concepts; specialized U.S
Added 51 mins ago
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Sr. Digital Performance Marketing Manager
Fittes
Toronto, ON
- Full-time
This is a working-manager role for someone who wants to own the number, not just report on it.
Added 51 mins ago
Tax Manager - Global Compliance and Reporting - Halifax
EY
Halifax, NS
As a Tax Manager, you will be a part of our Global Compliance & Reporting group which has talented and dedicated professionals who provide quality compliance and provision services in many…
Added 51 mins ago
Regional Alliance Manager - Canada
Okta
Toronto, ON
…more than 1000 partners around the world today, Okta’s partner program is designed to accelerate our impact with…
Added 51 mins ago
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Signalling Design Intern (Winter 2027)
Hitachi
Burnaby, BC · (RSBU) Burnaby
- Full-time
The work is typically defined by the Work Package Manager, then reviewed and approved by the Systems Architect and/or Manager. The System Engineer typically works with a team of engineers…
Added 1 hour ago
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Senior Product Owner - EV Charging Solutions
Schneider Electric
Richmond, BC
- $114,750 to $162,000 CAD / year
- Full-time
At least 5 years of experience in Product Management, Product Ownership, Product Marketing, or Technical Program Management, including demonstrated Product Management

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Troubleshooting
Compliance
Sales strategy
Alarm systems
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Sales principles
Cash management
Staff supervision
Customer service
Compliance
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail management
Inventory
Team leadership
Time management
Objection handling
Retail industry

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Work requirements

Jobs in Canada