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Added 11 mins ago
RT
Director, Pricing and Procurement
Right Time Group of Companies
ON · Ontario, Canada
- Full-time
· Lead supplier negotiations and support commercial agreements focused on competitive pricing, quality, service levels, availability and overall value.
Added 11 mins ago
S
Field Risk Specialist
Solifi
Quebec, QC
- Full-time
Two years or more of applicable experience in: floorplan auditing, banking/financial services, automotive, customer service, field services or related industry. COMPETENCIES:
Added 11 mins ago
BC
Senior Bilingual CIC Analyst
Bell Cyber
Fredericton, NB
- $90,000 to $115,000 CAD / year
- Full-time
You will lead investigations across customer environments, coordinate incident handling from assessment through closure and build strong operational relationships with assigned customers.…
Added 11 mins ago
7
Store Crew
7-Eleven
Woodstock, ON
- Internship
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 11 mins ago
A
Software Development Engineer, Middle Mile Transportation, Middle Mile Transportation, Relay Yard Automation
Amazon
Vancouver, BC
- Full-time
Come and see for yourself why we are one of the most admired company in the US, rated #1 in Innovation and # 1 in Customer Service, and be part of our tradition of working hard, having fun…
Added 11 mins ago
OI
HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Collaborate with technicians, vendors, and internal teams to deliver seamless customer service and sales support.
Added 11 mins ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering…
Added 11 mins ago
BC
Senior CIC Analyst
Bell Cyber
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
You will lead investigations across customer environments, coordinate incident handling from assessment through closure and build strong operational relationships with assigned customers.…
Added 11 mins ago
S2
Senior Client Success Specialist | Canada & U.S.
Solutions 2 GO Inc.
Brampton, ON
- $65,000 to $70,000 CAD / year
- Full-time
…and credits, and serves as the escalation point for complex customer issues. The Specialist also supports key account programs, vendor-managed inventory and collaborative planning, monitors…
Added 11 mins ago
S
Senior Branded Content Strategist
SJC
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Editorial production: Lead assigned branded content from brief through launch, including research, writing, editing, creative direction, client revisions and quality control across…
Added 11 mins ago
M
Assistant Manager, Kingsgate Mall
Mark's
Vancouver, BC
- Full-time
Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Added 11 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 11 mins ago
7
Store Crew
7-Eleven
Ardrossan, AB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 11 mins ago
K
Customer Technical Support Manager
Kaleidescape
Waterloo, ON
- Full-time
Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.
Added 11 mins ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 11 mins ago
7
Store Crew
7-Eleven
Maple Ridge, BC
- Internship
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 11 mins ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 11 mins ago
P
Client Renewals Representative
PheedLoop
Toronto, ON · North York, ON
- Full-time
Previous experience in customer service, inside sales, or account coordination is an asset but not required.
Added 11 mins ago
A
Municipal/Civil Engineer
AECOM
Victoria, BC
- $125,000 to $145,000 CAD / year
- Full-time
The Water Business Line of AECOM is actively seeking a talented Municipal/Civil Engineer to lead the design and delivery of critical infrastructure projects for our Victoria, BC office.…
Added 11 mins ago
WS
Aquatics & Deck Supervisor
WD SWIM
Markham, ON
- Full-time
Passion for teaching, mentoring, and delivering exceptional customer service
Added 11 mins ago
PC
Pre-Sales Engineer
Paramount Commerce
Canada
- Full-time
…qualifies merchant technical needs. Once established, you will lead pre- and post-sales solutioning on live calls, translate complex money movement into actionable workflows, and hand fully…
Added 11 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 11 mins ago
Interim Manager Front End -FreshCo Coliseum
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
Provide superior customer service to meet customer needs
Added 11 mins ago
SALES ENABLEMENT & OFFICE SUPPORT
Harvard Media Inc.
Fort McMurray, AB
Added 11 mins ago
Director, Pricing and Procurement
Right Time Group of Companies
ON
Lead supplier negotiations and support commercial agreements focused on competitive pricing, quality, service levels, availability and overall value.

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Troubleshooting
Compliance
Sales strategy
Alarm systems
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Sales principles
Cash management
Staff supervision
Customer service
Compliance
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail management
Inventory
Team leadership
Time management
Objection handling
Retail industry

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Work requirements

Jobs in Canada