Jobs in Canada

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Added 7 mins ago
SD
Talent Acquisition Specialist
Shoppers Drug Mart
Brampton, ON
- Full-time
Full-Cycle Recruitment- Conduct interviews to assess candidates; make hiring recommendations; provide support and counsel to hiring managers throughout the recruitment process.
Added 7 mins ago
HI
FlexSave Administrator
HUB International
Woodbridge, ON
- Full-time
We are hiring a FlexSave Administrator for a full-time based in our Woodbridge, Ontario office, with the potential for extension. In this role, you will support the onboarding of new…
Added 7 mins ago
PT
Parts Counter Sales
Premier Truck Group
London, ON
- Full-time
…employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience,…
Added 7 mins ago
BN
Assistant Store Manager - Greater Toronto Area
Bailey Nelson
ON
- Full-time
We’re looking for an Assistant Store Manager to join our team who brings energy, leadership, and a genuine love for customer experience. We have big expansion plans across Canada within the…
Added 7 mins ago
GF
Service Manager - InnoServ
Gordon Food Service
Calgary, AB
- Full-time
Must have excellent interpersonal, organizational, communication skills, both written and verbal · Must have the ability to multi-task and work well under pressure
Added 7 mins ago
TA
QC - SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 7 mins ago
Field Area Manager - Eastern Canada Service Operations
ENERCON
Moncton, NB · Montreal, QC · New Richmond, QC · Saint-Ferdinand, QC · Sainte-Marguerite-Marie, QC · Saint-Rémi, QC · Eastern Kings, PE · Point Tupper, NS · Halifax, NS · Stellarton, NS · Truro, NS · Bible Hill, NS · Sydney, NS · Windsor, ON · Saint John, NB · Saint-Patrice-de-Sherrington, QC · QC · Québec, QC · St-Rémi, Queb
As the senior operational leader for the region, the Field Area Manager oversees multiple service locations, drives operational and financial performance, supports workforce planning, and…
Added 7 mins ago
Site Manager, Services
ENERCON
Stellarton, NS · Sydney, NS
Job schedule: Full time Monday to Friday (40 hours / week) + on‑call rotation and occasional overtime
Added 7 mins ago
Specialist, Logistics Optimization
Domtar Products
Montreal, QC
The location in Montreal, Quebec, Canada, is seeking talent to fill the position of Specialist, Logistics Optimization. This job is full-time permanent.
Added 7 mins ago
TH
Lumber Sales Full Time - TORONTO YORKDALE
The Home Depot
Canada
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 7 mins ago
SD
Specialist, Bilingual Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action…
Added 7 mins ago
NF
Assistant Store Manager Full Time Day
No Frills
Lethbridge, AB
- Full-time
Added 7 mins ago
TH
Seasonal/Garden Sales Full Time - TORONTO YORKDALE
The Home Depot Canada
Toronto, ON
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 7 mins ago
M
Sr. Underwriter Full Case
MCAP
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Bilingual French and English is a must have
Added 22 mins ago
C
Office Clerks (Sales Audit, Temporary) - Red Deer - Central Alberta Co-op
Co-op
Red Deer, AB
- Full-time
…join a dynamic finance team? Central Alberta Co-op is seeking full-time, temporary Office Clerks (Sales Audit) to support our administration team with essential financial operations. If…
Added 22 mins ago
CS
Building Manager
Cleantech Service Group
Vancouver, BC
- $24 to $25 CAD / hour
- Full-time
We are currently seeking a Building Manager for a high-rise residential building with 233 units located in Vancouver. This is a full-time position where the Building Manager will serve as…
Added 22 mins ago
TR
Assistant Manager, Fixed Assets and Maintenance 2026-005 (1 Vacancy)
The Regina Exhibition Association Limited
Regina, SK
- Full-time
May be required to answer calls outside of regular business hours and provide guidance to evening shift staff
Added 22 mins ago
KT
Regional Account Manager
Kal Tire
Edmonton, AB
- Full-time
Reporting to the Regional Sales Manager, the Regional Account Manager is responsible for growing and strengthening relationships with commercial tire customers across an assigned territory…
Added 22 mins ago
AC
Bilingual Talent Acquisition Analyst
Aramark Canada
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $80,000 CAD / year
- Full-time
…executing recruitment strategies in order to provide excellent customer service and achieve hiring…
Added 22 mins ago
G
Outside Sales representative-EN
Guillevin
Chilliwack, BC
- Full-time
Track customer profitability and credit levels. Let the Manager know about any negative trends.
Added 22 mins ago
S
Technical Trainer
Survalent
Mississauga, ON
- Full-time
This is a full-time permanent position reporting to the Product Knowledge and Enablement Manager. The salary range for this role is $65,000 – $75,000. If you are interested in joining a…
Added 22 mins ago
TU
Financial Processing Levels 1-4 (Term Placements)
The University of British Columbia
Vancouver, BC
- Temporary
…temporary employee with UBC Hiring Solutions, you will be placed on full-time assignments (35 hours per week) which will vary in length, pay, location and work arrangement (onsite full-time…
Added 22 mins ago
K
Digital UAT, Menu and Pricing Coordinator
KFC
Vaughan, ON
- Full-time
This role must have…
Added 22 mins ago
T
Talent Acquisition Specialist - FTT
TransLink
Vancouver, BC · Greater Vancouver, BC
- $71,360 to $107,040 CAD / year
- Temporary
…and evaluate potential candidates to fill positions. Provides full cycle recruitment support which includes (but is not limited to): sourcing, screening, interviewing, assessing and…
Added 22 mins ago
H1
Front Desk Reservations Agent
HOTEL 10 Montreal
Montreal, QC
- Full-time
Reporting to the Front Office Manager and Front Desk Supervisor, the Front Desk Agent is primarily responsible for managing reservations while providing professional, courteous, and…

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Troubleshooting
Compliance
Sales strategy
Alarm systems
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Sales principles
Cash management
Staff supervision
Customer service
Compliance
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail management
Inventory
Team leadership
Time management
Objection handling
Retail industry

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Work requirements

Jobs in Canada