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Added 5 mins ago
Field Area Manager - Eastern Canada Service Operations
ENERCON
Moncton, NB · Montreal, QC · New Richmond, QC · Saint-Ferdinand, QC · Sainte-Marguerite-Marie, QC · Saint-Rémi, QC · Eastern Kings, PE · Point Tupper, NS · Halifax, NS · Stellarton, NS · Truro, NS · Bible Hill, NS · Sydney, NS · Windsor, ON · Saint John, NB · Saint-Patrice-de-Sherrington, QC · QC · Québec, QC · St-Rémi, Queb
Lead, coach, and support Site Managers across the region.
Added 5 mins ago
Specialist, Logistics Optimization
Domtar Products
Montreal, QC
You will serve as the subject matter expert for data, analytics, optimization, and automation within the Commercial Logistics team. In this role, you will:
Added 5 mins ago
Power Platform Technical Lead
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
Lead discovery, solution architecture, design, development and implementation using Power Apps, Power Automate, Dataverse, Copilot Studio, SharePoint Online and related Microsoft 365 or…
Added 20 mins ago
G
Développeur(euse) logiciel / Software Developer - Appliances Platform (Edge OS)
Genetec
Remote, Canada
- Full-time
- Remote
Collaborate with your team lead to receive guidance and high-level objectives aligned with product vision and priorities
Added 20 mins ago
MC
Social Media Strategist
MM Coaching Limited
Remote, Canada
- Contract
- Remote
…standards across all our organic channels, with the autonomy to lead the department and accountability for its…
Added 20 mins ago
TR
Assistant Manager, Fixed Assets and Maintenance 2026-005 (1 Vacancy)
The Regina Exhibition Association Limited
Regina, SK
- Full-time
May be required to answer calls outside of regular business hours and provide guidance to evening shift staff
Added 20 mins ago
MC
Creative Director (Organic Social)
MM Coaching Limited
Remote, Canada
- Contract
- Remote
…standards across all our organic channels, with the autonomy to lead the department and accountability for its…
Added 20 mins ago
KC
Senior Accountant
Keolis Canada
Calgary, AB
- Full-time
The Senior Accountant is a key member of the Finance team, responsible for delivering accurate financial reporting, insightful analysis, and continuous process improvement. This role…
Added 20 mins ago
S
BIM Coordinator - HaLRT
SYSTRA
Toronto, ON
- $70,000 to $100,000 CAD / year
- Full-time
Organize and lead BIM coordination meetings and reviews; document technical issues, decisions, and follow-up actions.
Added 20 mins ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
Saint John, NB
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 20 mins ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
Toronto, ON
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 20 mins ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 20 mins ago
A
Maintenance and Facilities Management Supervisor
ABB
Dorval, QC
- Full-time
As a Maintenance and Facilities Management Supervisor, you will have the opportunity to lead the factory Maintenance team in the planning and implementation of initiatives that maintain and…
Added 20 mins ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
Fredericton, NB
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 20 mins ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
Regina, SK
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 20 mins ago
SJ
Research Assistant 2, Lawson
St. Joseph's Health Care London
London, ON
- Part-time
…quantitative), and manuscript drafting. There is an opportunity to lead the writing of articles and become a co-author once proficiency is…
Added 20 mins ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
Saskatoon, SK
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 20 mins ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
Moncton, NB
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 20 mins ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
Vancouver, BC
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 20 mins ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
Kitchener, ON
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 20 mins ago
K
Digital UAT, Menu and Pricing Coordinator
KFC
Vaughan, ON
- Full-time
This role must have…
Added 20 mins ago
BI
Connected Vitals Account Manager,
Baxter International Inc.
Vancouver, BC
- Full-time
Lead seamless transitions from the sales process to implementation by partnering with project management and clinical implementation teams.
Added 20 mins ago
AI
SQL DBA Senior Technical Lead
Apptoza Inc.
Vancouver, BC
- Full-time
The person will lead Microsoft SQL Server database administration, production support, operational governance and database service delivery for the BC Hydro PU13 Database tower. The role…
Added 20 mins ago
M
Director, SEO/AEO/GEO
Monks
Toronto, ON
- Full-time
Lead Unified Search Strategy: Own the integrated organic search strategy for each client, treating classic SEO, Answer Engine Optimization (AEO), and Generative Engine Optimization (GEO) as…
Added 21 mins ago
TG
Managing Director, Digital Finance
TMX Group
Toronto, ON
- Full-time
Lead, mentor, and develop a multidisciplinary team spanning finance systems, data engineering, business intelligence, and advanced analytics, establishing clear strategic direction while…

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Troubleshooting
Compliance
Sales strategy
Alarm systems
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Sales principles
Cash management
Staff supervision
Customer service
Compliance
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail management
Inventory
Team leadership
Time management
Objection handling
Retail industry

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Work requirements

Jobs in Canada