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Added 10 mins ago
SB
Forklift Operator, Wall Panels, Star Building Materials
Star Building Materials Calgary
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Shift time: 2:30 pm-1:00 am Monday - Thursday
Added 10 mins ago
M
People and Culture Generalist - Western Canada
Metrie
Calgary, AB
- Full-time
This is a hybrid (4 days in office, 1 work from home) , hands-on role based in our Calgary, Alberta Distribution Centre
Added 10 mins ago
M
Assistant Manager, Kingsgate Mall
Mark's
Vancouver, BC
- Full-time
Assumes responsibility for all operations of the store in the absence of the Store Manager.
Added 10 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 10 mins ago
SALES ENABLEMENT & OFFICE SUPPORT
Harvard Media Inc.
Fort McMurray, AB
Working closely with our Sales Manager, Sales Representatives, and internal departments, you'll help turn great ideas into successful advertising campaigns and memorable client experiences.
Added 10 mins ago
Operations Technician
Opta Group
Hamilton, ON
Must have basic math skills · Must have both verbal and written communication skills
Added 10 mins ago
Customer Experience Specialist
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Toronto, ON
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.
Added 10 mins ago
SE
Senior HR Advisor | 12-Month Contract
Sky Eye Measurement Inc.
AB · Acheson, Alberta
- Contract
Guide performance and talent practices, including employee development, performance conversations, goal setting, succession considerations, and manager support.
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Sudbury, ON
- Full-time
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Staff Respiratory Therapist - Repost
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Winnipeg, MB
Must have good interpersonal and English communication skills, both oral and written · Must have good organizational skills and be able to communicate in an effective manner with all levels of staff
Added 26 mins ago
Q
Customer Experience Specialist
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Vaughan, ON
- Full-time
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.
Added 26 mins ago
SF
Quality Assurance Technician
Sunrise Farms
Winnipeg, MB
- Full-time
Perform other duties as assigned by the Quality Assurance Manager
Added 26 mins ago
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Nurse A - Registered Nurse General Duty Nurse
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Saskatoon, SK
- Part-time
Job Description: Under the direction of the Home Care Manager, the Registered Nurse carries major responsibilities in providing nursing services in the home; collaborates as a member of a…
Added 26 mins ago
SC
shift supervisor - Store# 29208, BREWERY DISTRICT ON 104
Starbucks Coffee Company
Edmonton, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 26 mins ago
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Front Desk Agent
Marriott
Dorval, QC
- Part-time
…and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting…
Added 26 mins ago
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Banquets Attendant
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Trois-Rivières, QC
- Part-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 26 mins ago
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Starbucks Barista
Marriott
Calgary, AB
- Part-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and…
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Sous Chef
Marriott
Edmonton, AB
- Full-time
Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
Added 26 mins ago
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Repair and Maintenance Coordinator
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Mississauga, ON
- Full-time
Must have a strong knowledge of building electrical, mechanical, HVAC and building structural systems
Added 41 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Montreal, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 41 mins ago
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Job Title Tenant Support Worker
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Courtenay, BC
- Full-time
Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours
Added 41 mins ago
Q
Customer Experience Specialist
Quince
Toronto, ON · Etobicoke, ON
- Full-time
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.
Added 41 mins ago
Q
Customer Experience Specialist
Quince
Toronto, ON
- Full-time
Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.
Added 41 mins ago
CF
Value Stream Manager - 2nd Shift
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Rutherglen, ON
- Full-time
Must possess good communication skills.

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Troubleshooting
Compliance
Sales strategy
Alarm systems
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Sales principles
Cash management
Staff supervision
Customer service
Compliance
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail management
Inventory
Team leadership
Time management
Objection handling
Retail industry

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